Reviews of Keypad Hotel - 24 Hang Ga 3 stars
24 Phố Hàng Gà, Hàng Bồ, Hoàn Kiếm, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewConvenient location to markets and train street Staff were helpful
The power outlets are loose, in some areas
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReally spacious room, comfy bed and clean bathroom! Perfect location, close to Hoan Kiem Lake, food, night markets, restaurants and bars. Shuttle buses for day trips or transfers can pick you up directly from the hotel lobby. The staff here were all amazing, working hard to make sure we had a great time
Thank you for your kind feedback! Keypad is thrilled to know you enjoyed the spacious rooms, clean facilities, and ideal location near Hoan Kiem Lake and popular attractions. We're especially happy our dedicated staff made your stay exceptional. Looking forward to welcoming you back soon!
Thank you for your kind feedback! Keypad is thrilled to know you enjoyed the spacious rooms, clean facilities, and ideal location near Hoan Kiem Lake and popular attractions. We're especially happy our dedicated staff made your stay exc… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewConvenient location
The bathroom water flow was not strong.
Dear Alvina, Thank you for your kind review and for choosing to stay at the Keypad Hotel. We're delighted to hear that you found our staff helpful and enjoyed the cleanliness and location of our property. We apologize for the issue with the bathroom water flow. We appreciate you bringing it to our attention, and we will work to address it to ensure better comfort for our guests. Thank you once again for your feedback. We look forward to welcoming you back in the future for an even better experience. Warm regards, The Keypad Hotel Team
Dear Alvina, Thank you for your kind review and for choosing to stay at the Keypad Hotel. We're delighted to hear that you found our staff helpful and enjoyed the cleanliness and location of our property. We apologize for the issue wi… Show more
Reviewed: 10 October 2024 · Stayed in October 2024
Verified reviewI enjoyed how clean the property was and the helpful staff allowing us to check out before dawn. They even had some local snacks to try!
There is no cable TV (watching international TV is lots of fun in other countries) and the wifi is very unstable.
Dear Kaylia, Thank you so much for your kind words and for choosing to stay with us! We’re thrilled to hear you appreciated the cleanliness and our staff's efforts to make your stay comfortable, especially with the early check-out. It's wonderful that you enjoyed the local snacks too! We apologize for the issues you experienced with the cable TV and Wi-Fi. We’re actively working to improve these areas to enhance our guests' experience in the future. Your feedback is valuable to us, and we hope to welcome you back for an even better stay. Warm regards, The Keypad Hotel Team
Dear Kaylia, Thank you so much for your kind words and for choosing to stay with us! We’re thrilled to hear you appreciated the cleanliness and our staff's efforts to make your stay comfortable, especially with the early check-out. It&… Show more
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewNice location and good service from staff
Weak wifi on upper floors. Sewage in the shower drains very slowly (for my room)
Dear Nguyen, Thank you for sharing your experience with us at the Keypad Hotel. We’re delighted to know that you enjoyed our location and the service provided by our team—positive feedback like yours truly means a lot to us. We apologize for the issues you encountered with cleanliness and some facilities during your stay. Your feedback is essential to us, and we’re committed to ensuring a comfortable experience for all our guests. We’ll address the concerns you raised regarding the Wi-Fi and shower drains to improve our services. Thank you once again for your valuable review. We look forward to welcoming you back to the Keypad Hotel in the future and offering you an even better experience. Warm regards, The Keypad Hotel Team
Dear Nguyen, Thank you for sharing your experience with us at the Keypad Hotel. We’re delighted to know that you enjoyed our location and the service provided by our team—positive feedback like yours truly means a lot to us. We apologize … Show more
Reviewed: 4 July 2024 · Stayed in July 2024
Verified reviewGood location and friendly staff (especially one lady that welcomed us).
No Possibility to have breakfast
Reviewed: 21 May 2024 · Stayed in May 2024
Verified reviewReviewed: 21 April 2024 · Stayed in April 2024
Verified reviewClean, tidy hotel. Staff were lovely. Good location.
Nothing, loved our stay
We appreciate your support and hope to welcome you back on your next visit. Wishing you good health and happiness.
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewGreat central location. You can walk to everything in old town. Clean and friendly staff.
We appreciate your support and hope to welcome you back on your next visit. Wishing you good health and happiness
Reviewed: 14 April 2024 · Stayed in April 2024
Verified reviewnice hotel
We appreciate your support and hope to welcome you back on your next visit. Wishing you good health and happiness
Reviewed: 13 April 2024 · Stayed in April 2024
Verified reviewReviewed: 13 April 2024 · Stayed in April 2024
Verified reviewReviewed: 9 April 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewThe staff were professional and friendly. Super helpful and accommodating! The location was great. We were a short walk away from most places that we wanted to visit, and there was always something new and interesting to find in the neighbourhood.
We appreciate your support and hope to welcome you back on your next visit. Wishing you good health and happiness
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewLocation was great
Said there was breakfast included, but found out on arrival that they stopped serving breakfast at the beginning of the year. They gave us cash back, but it was not sufficient to cover the simple coffee and banh mi breakfast we got each day. Update your booking info!
We understand that breakfast is an important part of the customer experience and we sincerely apologize for not meeting your expectations in this regard. We appreciate your support and hope to welcome you back on your next visit. Wishing you good health and happiness.
We understand that breakfast is an important part of the customer experience and we sincerely apologize for not meeting your expectations in this regard. We appreciate your support and hope to welcome you back on your next visit. Wishing yo… Show more
Reviewed: 7 April 2024 · Stayed in April 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 26 March 2024 · Stayed in March 2024
Verified reviewVery friendly and accommodating staff. Ensured my luggage would be safe when I went to Ha Long bay 2 night cruise. Great room, small but very comfortable and great facilities. Super comfortable bed and pillows, Netflix, good lighting. The location is great.
Nothing, all very good.
We appreciate your support and hope to welcome you back on your next visit. Wishing you good health and happiness.