No fault of the hotels, but you may want to wear earplugs at night as the horns of the motorcycles/cars start early.

I stayed at the hotel for 8 nights. I was contacted by the owner/manager before I arrived to confirm my booking before arriving. Check in/out was very easy. The room was very comfortable and quite large for one person. It had good internet and Netflix. I slept very well in the beds. Shower pressure was great with hot water. Location was great with a short walk to the lake and beer street.

Stayed in April 2025

Hard to find because no signboard, the way to room must walk pass through massage shop and use stairs.. hotel inside massage shop. No elevator to level 4 meanwhile my sister is pregnant and my mom 70 years old its little bit challenging...

Hotel location, room condition glare great

Stayed in May 2024

Busy streets of Hanoi, but not a problem to us. Less noisy after 11pm

Spacious, clean, heating AC good for winter period

Stayed in January 2024

The room was rough around the edges, bathroom was not the cleanest

Helpful and friendly staff, convenient location and comfortable bed and desk.

Stayed in March 2023

no staff to report to however self check in info was all sent through with an email so very straight forward

clean, big spacious room, good central location

Stayed in March 2023

Sofa was not clean

Self check in and check out process was a breeze.

Stayed in February 2023

The location was good and facilities clean.

Stayed in February 2023

Wifi wasn’t great and the shower turned cold after a few minutes

Great service and kind staff. Nice smart tv.

Stayed in February 2023

The bathroom tends to have water overflow but easily manageable.

Keypad Hotel is location is 9/10. Easy to locate and on the main street but the noise barely reach the room. Everything is walking distance. We had the mixed dormitory but we were the only occupants of the room so we felt like it was privately ours. Check in was smooth, no attendant. We communicate via Whatsapp. Familiarize instructions before arrival in Hanoi otherwise will have to wait a few minutes for someone to assist.

Stayed in January 2023

the self check-in is not handy if you don’t have internet / vietnamese simcard, the couch was dirty but we don‘t used it anyway

Good location, very comfortable bed, big room with a couch, nice bathroom, hairdryer, laundry service was quick (same day), easy and fast communication with whatsapp

Stayed in January 2023

While traveling to Vietnam we were moved to a second hotel due to a mistake with the reservation (only noticed 25 days after the reservation was made), and on arrival to a third hotel, which was by far below expectations (facilities and specially cleaning).

After the mess with the booking the property was quick amending their mistake and treated us for breakfast, taxi ride and a room upgrade on the initially booked hotel, which was good as expected

Stayed in December 2022

Not good for old and weak people because must bring heavy luggage upstairs themselves . Suitable for young and backkeeper travelers

Room and location

Stayed in December 2022

we didn’t always had hot water in the shower the size of the room was small no one in the reception spoke English

the beds were great, very comfortable. the size of the shower the location was great

Stayed in December 2022

Not very Clean, Floor and bathroom was Not cleaned Bed Sheets were washed but Not very clean

Good Location very central Bed comfortable and quite soft

Stayed in December 2022

shower leaked all over the bathroom floor, suite was not very clean, very steep stairs to upper suites, power to the fridge went off when you left the room

location, comfortable bed, host helped us with airport transfer an booking a tour

Stayed in November 2022

work going on outside which was loud. windows did not fully shut so could hear outside noise.

location and comfortable bed

Stayed in October 2022

It was quite dirty - mould on the ceiling, the shower door had gaps so the water would leak on the bathroom floor. A few stains on the sofa and limescale in the bathroom.

The design of the room is super lovely and modern! Felt very homely. The owner is super helpful as you can WhatsApp her whenever and she always replied back straight away! The self check in is really handy for those arriving late.

Stayed in October 2022

location, facilities

Stayed in October 2022

Check in instructions were slightly confusing but the host was available for help at all times.

Perfect location, clean rooms, easy contact with host via WhatsApp.

Stayed in April 2024

Shower itself wasn’t hot/ warm for longer than a. Few minutes and also couldn’t change the air con itself

Place was clean but I was given the reason for a late check in 4hrs later that the air con unit was broken, however I believe it was because the room hadn’t been cleaned as I seen the cleaner at the property about the time I was advised I could get into the room, which I then had to wait a further 20 minutes. Wasn’t offered any discount or anything just an apology , due to waiting that long I wanted to book extra but then was told sorry it’s now booked so i had to move again the next day

Stayed in December 2023

The property was terrible. They don’t own Floor 1 and all through our stay there was construction work and the use of power tools. Couldn’t sleep at all. Called Booking.com and they said they can’t do anything about it (be aware of this!). luckily, the hotel had another property one km away and relocated us after much fighting. they also reimbursed us one night’s fee. The manager at their other property, Mint, was really helpful and full points to her. No proper cleaning. there is no staff, no reception, nobody you can connect with on the property for anything. It’s just not a hotel at all…just random rooms with no staff on site.

Horrible property. It’s not even a hotel. It is not what you see in the listing.

Stayed in May 2023

Bed was slightly close to the wall, so you might hit your knees sometimes TV hung too high up the wall.

Aircon was strong, bed was comfy, water pressure was strong, WiFi works great. Room was bright from natural lighting. Ceiling lights was bright when on too!

Stayed in May 2023

owner did not provide instructions to enter the property despite multiple requests. Finally passed these along at the last minute when I was no longer able to receive them. There is no way to switch off the balcony light which shines right onto the bed. Good luck sleeping through that. Despite claims of cable/Sat channels and video, there’s none of that, but it sounds desirable so why not just add it to the list anyway. No effort by the owner to configure a sensible accommodation, typical box-ticking, and when they couldn’t tick the box on services provided, they just ticked it anyway

good location, though there was a lot of building work going on

Stayed in April 2023

Infrastructure was a bit old

Very good location. Had everything you need. Host was very responsive and helpful.

Stayed in February 2023