Reviews of Khách sạn Ngọc Bích 3 stars
07 Đường Lương Ngọc Quyến 07 Đường Lương Ngọc Quyến, P. Phủ hà, Phan Rang, Vietnam
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Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewEverything, but especially the staff who isn't trustworthy. Really bad experience at this hotel! If we could, we've put 0. We booked a room with a window for 2 nights. When we arrived, the room was not available. We asked for a discount because we paid more to have this superior room (I'm a little claustrophobic). She answered that wasn't possible and proposed us another room, but for a higher price (we couldn't cancelled the booking). Then, we asked the reception for a motorbike rental for the next morning. She showed us the bike. We confirmed that's good for us, and she booked it. The next morning, we asked the reception for the bike. She continued cleaning for 10min, completely ignoring us. We asked her again and finally gave us a motorbike, but in bad condition. We asked for a refund and passport back, but she didn't want. After more than 15min to negociate, she finally gave us back our money. Last but not least, we asked the reception for a transfer booking. She answered us there was not bus, only train for this destination. We were surprised but trusted her and asked her to book it for us. She told us to arrive 1 hour before the departure at the train station, and pay there. The next evening, we arrived 1h30 before the departure at the train station. We discovered that she didn't book anything for us and the train was full. Of course, it was the last one for this day. We had no hostel for the night, not possible to cancel our bookings at our destination and already planned the check out of the motorbike (that we book in another rental agency) at the train station... We came back to the hostel to inform them the situation. After 1 long hour, the guy at the reception finally found us a bus (because there were some buses, not just only train). To sum up, don't trust them at all. We booked for a room with window, a motorbike in good condition, and a train transfer, but at the end, we had nothing of that.
Hello. We apologize for giving you a bad experience. Our single room has 2 types: with window and without window for 200,000. But when you booked the room, you did not inform us whether you needed a window or not because your booking confirmation did not show that. When you arrived, I gave you a single room without a window and that room was not as small as you said. And you wanted to change to a room with a window but we were out of that type of room. So I suggested switching to a double room for 300,000. But we only charged 250,000 but you did not agree and continued to stay in that room. As for the motorbike rental issue, we showed you that the AB black motorbike would be the same as the one you would rent tomorrow, not that you would rent that motorbike. The next morning we gave you the Ab Black motorbike but it only had 1 rearview mirror then you gave me your passport because renting a motorbike requires identification. After that you refused the AB Black scooter and you wanted to return the motorbike, we still agreed. That night you asked me about booking a car to Hoi An. My staff and I searched for bus tickets for you but we really didn't know which bus would go to Hoi An. So we said we would book a train ticket for you. At this point we really apologize to you for my staff's complacency. He thought that there were always tickets for the train. We really felt guilty. We just wanted to help you. And then I found a bus ticket to Hoi An for you. I'm very happy about that. I'm really sorry.
Hello. We apologize for giving you a bad experience. Our single room has 2 types: with window and without window for 200,000. But when you booked the room, you did not inform us whether you needed a window or not because your booking confir… Show more
Reviewed: 5 October 2024 · Stayed in September 2024
Verified reviewReviewed: 25 March 2023 · Stayed in January 2023
Verified reviewReviewed: 20 February 2023 · Stayed in January 2023
Verified review