Hodnocení – Song Tien Hotel 2 hvězdiček

Dear Mr/Ms Ctirad, First and foremost, we would like to sincerely thank you for taking the time to share your experience at our hotel. We deeply regret that your stay did not meet your expectations. - Regarding the early morning noise, we sincerely apologize for the inconvenience caused by the power outage and the noise from the generator, which may have disrupted your rest. To address this issue, we are exploring solutions to minimize generator noise and optimizing our backup power system to reduce any disruptions to our guests in the future. - With respect to the water stagnation in the bathroom and around the toilet, we sincerely apologize for this issue, as it does not reflect the service standards we strive to uphold. Our technical team has been notified, and we have thoroughly inspected the drainage system in all rooms. Additionally, we have reinforced our housekeeping procedures to ensure a higher level of cleanliness and maintenance. - Concerning the cleanliness of the staircase, we regret any oversight in our cleaning procedures. We have reminded our housekeeping team to conduct more frequent inspections and ensure that all common areas remain clean and well-maintained. - Regarding drinking water during breakfast, we appreciate your feedback. The availability of complimentary drinking water may vary depending on the hotel's policy. However, we will carefully consider this matter to enhance the overall guest experience in the future. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We highly value your feedback and hope to have the opportunity to welcome you back and provide you with an improved experience in the future. Best regards,

Dear Mr/Ms Ctirad, First and foremost, we would like to sincerely thank you for taking the time to share your experience at our hotel. We deeply regret that your stay did not meet your expectations. - Regarding the early morning noise, … Zobrazit více