Opiniones del Kingdom Hotel Hanoi 3 estrellas

Dear Flavia, Thank you for your recent stay at the Kingdom Hotel in Hanoi Old Quarter, the centre and capital of Vietnam. My name is Spring Nguyen - the general manager of the Kingdom Hotel Hanoi. After reading your review you have posted on Booking.com, i would like to provide more details so that the readers here will not confusse when reading your comment. 1, Room cost: Yes, your reservation you had made with Booking.com was US$ 48 for 2 nights, so US$ 24 for 1 night (not 50 Euros for 1 night as you wrore, that makes misunderstading how expensive our room is). 2, The photos of the room and the real room you got ware the same. The reason was, you saw the nicer room (Deluxe Double Room with window and city view - that cost US$ 15 more for one night), but you chose and paid for the cheapest room (superior double room-small room no window). So, please be advised that we provide 6 different room types with different room rates. You should choose and be happy to pay for if you would like a nicer and bigger room. 3, Room size: "the room is tiny" as you wrote. => Yes, our superior room is only 18 square metters that said clearly every where on the internet. Hanoi land is super expensive, esp in the centre part. We also have some big rooms (30 to 48 spares metters but the price is different, which is more expensive). If you are not happy with the tiny room, please be happy to pay more to get a bigger room. 4, You wrote: "There was a lot of humidity" => True, outside is humid and every where of Hanoi has the same problem, esp after 1 or 2 rainny days 5, You wrote: "Very dirty, almost all over the floor there were debris,.." => The floor is made of bricks and there is some dark coulours on those. This is normal since we clean the bathrooms every times someone checking out. We guarantee that it is clean. Dark colours don not mean "dirty" as you thought. 6, You wrote: " The shower had no protection or screen " => True, our bathroom has a small size there fore we could not put a glass door or soomethings like that. 7, You wrote: " we had to pass a towel ourselves" => You should h=not have done that since we provide towels for bathroom shower, not for putting them on the floor or cleaning your shoes as you did. This is not the right way to appreciate a good clean serive. Also, the cleaners are very disappointed when they found so much dirts on your towels when they washed our bed sheets and towels. We knew that they were from your room - room 302 8, You wrote: " We asked for a change the first night as we stayed 2, and the boy spoke to the boss. We spent the whole day 1 outside". => We are fully booked everyday, that means we do not have any empty room. We did inform you that if you would like to change the room, you needed to be at the reception desk at the new check in time, which is after 12:00 lunch, but not after 3:00PM. You did not come back to the hotel untill 21:00 (9:00PM) after you day trip outside and after everyone already checked into all of our rooms. How could we manage this to please you ??? 9, Yesterday (9th Feb), when you checked out at 7:30 am, our reception asked you to wait for 2 minutes so that they could confirm everything was ok with the room, no extra service,... but you were even very rude to put the key on the desk. You did not agree to wait even for 2-3 minutes that all other tourists and travellers find it normal at the check out time. So, we would like to clarify all the information to avoid conffussion for our customers who are very clever when checking and getting ideas/ information for a property or service before they deicide to choose or book with them. Take care, be happy to have a more enjoyable life. Regards, Mrs Spring Nguyen-the manager of Kingdom Hotel Hanoi You are all welcome to our beautiful and charming and clean hotel! Please come to see for yourselves why we have been recommended alot every on the internet, and esp on many face book groups where there are a lot of perfect comments about Kingdom Hotel Hanoi

Dear Flavia, Thank you for your recent stay at the Kingdom Hotel in Hanoi Old Quarter, the centre and capital of Vietnam. My name is Spring Nguyen - the general manager of the Kingdom Hotel Hanoi. After reading your review you have posted … Mostrar más

Dear Claudia, Many thanks again for your recent stay and thank you for such wonderful comment you wrote on Booking.com. Take care. Have a good safe trip! We look forwards to seeing you again in Hanoi. Best regards, Spring at Kingdom Hotel Hanoi

Dear Claudia, Many thanks again for your recent stay and thank you for such wonderful comment you wrote on Booking.com. Take care. Have a good safe trip! We look forwards to seeing you again in Hanoi. Best regards, Spring at Kingdom Hotel H… Mostrar más

Dear Eva, Thank you for your stay at our hotel. It is a pity that you checked in at 3 am and left at 9am same day. Your booking was for the cheapest room on the gound floor. We offered you an upgrade to the superior room on the higher floor without charging any extra, even that room costs US$ 12 more than what you had booked. We wish you would stay longer to have a better experience. Thank you again. Take care with best regards, Kingdom Hotel Hanoi

Dear Eva, Thank you for your stay at our hotel. It is a pity that you checked in at 3 am and left at 9am same day. Your booking was for the cheapest room on the gound floor. We offered you an upgrade to the superior room on the higher floor… Mostrar más