Reviews of L7 WEST LAKE HANOI By LOTTE 5 stars
683 Lac Long Quan Street, Tay Ho District, Tay Ho, 100000 Hanoi, Vietnam
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewThe room is very comfortable and clean, toiletries were all very good. Its really a comfortable place to rest and connected to the mall is perfect to shop and rest.
none
Reviewed: 7 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewHotel was clean and new, and nicely located next to Lotte Mall, but of course, the compromise is that it is further from Old Quarter. However, still fairly easy to get around via Grab. Room is clean and comfortable. The Guest Relations Manager William Vu was very helpful, courteous and friendly.
The aircon in the family room that we booked was not cool at all. Despite the engineering team's effort, still cant be solved. Worse was that the room door was not closed shut after the engineering team left upon doing their checks, and we came back to an unsecured room. Thankfully, nothing was missing. William was also nice to arrange for two electric fans for the room
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLarge room, great breakfast, good restaurant and bar, infinity pool, connected to mall
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewEverything and the view from upgraded room was the best I've ever seen
No applicable
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in April 2025
Verified reviewIt was very clean and net all was on point and especially the staff at the reception very helpful friendly and professional
No halal food options at all as a 5 star global amenity most comparators in hanoi itself cater to muslim dietary needs would want to book in this hotel again but limitation for breakfast menu with no halal options make it my last choice to book
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewDesign and amenities
The shower area leak water to the bathroom floor
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewSauna, gym, spa(chargeable). Beside mall.
Nil
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in March 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewalot of choice
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewI enjoyed everything about our stay, especially the facilities and exceptional guest services. Although we checked out at 12:00 noon, our flight wasn't until later that night, so we use the spare time shopping in Lotte Mall. When we went back to pick up our luggage, I truly appreciated that they allowed us to use their facilities so we could freshen up and change before heading to the airport.