L7 WEST LAKE HANOI By LOTTE住客评语 5星级

Dear Ms. Lu, May I first of all thank you for choosing our property and taking the time to share with us your experience of the recent visit! At L7 West Lake Hanoi by LOTTE, we always strive to provide the best service and facilities to every guest, therefore, when their expectations are not met, we have failed in our primary endeavor. I'm sorry to learn that on this occasion, we have failed to meet your expectation regarding the room ambiance. As every building has their own unique shapes which results in slight difference in some rooms' layout, I have wished that we had known about your experience earlier that we could have assisted you better during the stay. Besides, our other rooms at different locations within the building or different room types, such as Suites have a more contemporary feel as well as much more spacious, and we strongly recommend you to contact our reservation team who is more than happy to assist you in locating the best room for your future visit. I do hope this time experience will not alter your trust in our hotel and you grant us a renewed opportunity to welcome you back. In the meantime, please feel free to contact me if I can be of any further assistance. Yours sincerely, Manager, Front Office L7 West Lake Hanoi by LOTTE

Dear Ms. Lu, May I first of all thank you for choosing our property and taking the time to share with us your experience of the recent visit! At L7 West Lake Hanoi by LOTTE, we always strive to provide the best service and facilities to e… 显示更多