Reviews of Le Chanvre Hanoi Hotel & Spa 4 stars

Dear Mr. Marie, Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you enjoyed your stay with us and appreciated our staff, comfort, food, and spa – it truly means a lot to our team! We're sorry the weather didn't allow you to fully enjoy the pool, and we appreciate you’re understanding about its size. We hope next time the sun will be shining so you can make the most of it! We look forward to welcoming you back to the heart of Hanoi soon. Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mr. Marie, Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you enjoyed your stay with us and appreciated our staff, comfort, food, and spa – it truly means a lot … Show more

Dear Mrs. Yvette, Thank you so much for taking the time to share your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our location, the comfort of your room, the spa experience, and the small touches like the strawberry cake to celebrate your anniversary — it was our pleasure to help make your special occasion a bit more memorable! 💕 We also truly appreciate your kind words about our team — your recognition means a lot to us. That said, we’re very sorry to hear about the oversight regarding the spoon during housekeeping. Please rest assured you this is not in line with our usual standards. We've shared your comment with our housekeeping team to ensure this is addressed immediately and does not happen again. Your feedback is incredibly helpful in keeping us on track. We're so glad you still had a wonderful stay overall, and we hope to welcome you back again in the future for an even better experience! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mrs. Yvette, Thank you so much for taking the time to share your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our location, the comfort of your room, the spa experience, and the small touches like… Show more

Dear Mrs. Coralie, Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that everything was perfect during your experience with us, and especially that our staff made such a positive impression. Our team works hard to provide exceptional service and create a welcoming atmosphere, so it means a lot to know their efforts stood out to you. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know. We truly appreciate your support and look forward to welcoming you back soon! Best regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mrs. Coralie, Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that everything was perfect during your experience with us, and especially that our staff made such a positive impression. … Show more

Dear Mr. Luke, Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We’re absolutely delighted to hear that you had such a positive experience and that you would highly recommend our hotel — that truly means a great deal to us. It’s fantastic to know that you enjoyed our central location, which we’re proud to offer for guests who want to explore the city with ease. We’re also glad that you made the most of our rooftop and pool — they’re some of our favorite features too, and it’s always rewarding to hear when guests enjoy them as much as we hope they will. Your kind words about our team really warmed our hearts. We strive to provide not only a comfortable stay but also warm, personalized service, so it’s wonderful to know that our staff were able to make your visit even more special. We’ll be sure to pass on your compliments to the entire team — they’ll be thrilled to hear your feedback. Thank you again for choosing to stay with us, and for your generous recommendation. It was truly a pleasure having you as our guest, and we hope to welcome you back very soon for another memorable stay. Warmest regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mr. Luke, Thank you very much for taking the time to share such a wonderful review of your recent stay with us. We’re absolutely delighted to hear that you had such a positive experience and that you would highly recommend our hotel —… Show more

Dear Ms. Hannah, Thank you so much for your wonderful review and for choosing to stay with us multiple times during your travels in Northern Vietnam! It was truly a pleasure to welcome you back each time. We're so glad you enjoyed the comfort of our hotel, the pool, and the service provided by our team – especially Helena, who was delighted to see you again. Your kind words mean a lot to all of us. We're happy to hear the use of the spa shower after check-out was helpful before your evening flight – we know how important those little comforts can be when traveling. Thank you as well for your feedback regarding breakfast hours. We’ll certainly keep that in mind as we continue improving our services. We hope to have the opportunity to welcome you back again in the future! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Ms. Hannah, Thank you so much for your wonderful review and for choosing to stay with us multiple times during your travels in Northern Vietnam! It was truly a pleasure to welcome you back each time. We're so glad you enjoyed the c… Show more

Dear Ms. Kate & Family members, Thank you so much for taking the time to share your kind feedback following your recent stay with us. We are really delighted to hear that you had such a positive experience at our hotel. It means a great deal to us that you appreciated the charm and character of our historic building. We’re very proud of our location in the heart of the old quarter—it's a privilege to be surrounded by so much culture, history, and easy access to the city’s main attractions, and we’re so glad that you found it convenient during your stay. We’re especially grateful for your kind words about our team. Providing warm, attentive service to all our guests is something we truly value, and it’s wonderful to hear that our staff made such a good impression on you and your family. Knowing that we contributed to a memorable experience for you is the best reward we could ask for. We’re also happy to hear that everything met your expectations—and more. There’s nothing more satisfying for us than knowing our guests had a flawless stay. Thank you once again for choosing to stay with us and for your lovely review. We hope to have the pleasure of welcoming you and your family back very soon. Warmest regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Ms. Kate & Family members, Thank you so much for taking the time to share your kind feedback following your recent stay with us. We are really delighted to hear that you had such a positive experience at our hotel. It means a grea… Show more

Dear Mr. Albert, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re really delighted to hear that you had such an enjoyable stay and that our team made such a positive impression on you. Your kind words about our staff, service, and facilities truly mean a lot to us. It’s always our goal to provide a seamless and memorable experience for every guest and knowing that we were able to make your visit special is incredibly rewarding. We’re so pleased that you found your room comfortable and well-maintained, and that you felt well cared for throughout your stay. Your recommendation is the highest compliment we could receive. We hope to have the pleasure of welcoming you back on your next visit to Hanoi! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mr. Albert, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re really delighted to hear that you had such an enjoyable stay and that our team made such a positive impression on … Show more

Dear Mr. Chris, Thank you very much for taking the time to share such a lovely review of your recent stay with us. We're absolutely thrilled to hear that you found your experience both enjoyable and welcoming – that truly means a lot to our entire team. It’s especially heartening to know that our staff left such a positive impression on you. We take great pride in delivering genuine hospitality and making every guest feel at home, so your kind words are incredibly rewarding and will be shared with the team as encouragement to keep up the great work. We’re also glad to hear you found the lift fast and efficient – it’s often the little details that help create a smooth and comfortable experience, and we’re happy to know it contributed to your overall satisfaction. Once again, thank you for choosing to stay with us. It was our pleasure to have you as our guest, and we truly hope to welcome you back again soon for another fantastic stay. Warmest regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mr. Chris, Thank you very much for taking the time to share such a lovely review of your recent stay with us. We're absolutely thrilled to hear that you found your experience both enjoyable and welcoming – that truly means a lot t… Show more

Dear Mrs. Melissa, Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our central location in the heart of Hanoi’s Old Quarter and found our rooms comfortable and quiet. It’s wonderful to know our team made a positive impression — your compliments mean a lot to us. We truly appreciate your support and hope to have the pleasure of welcoming you back for another great stay soon! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mrs. Melissa, Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our central location in the heart of Hanoi’s Old Quarter and found our rooms comfort… Show more

Dear Ms. Mariana, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay with us, especially the spa experience and the massages — our team will be thrilled to hear your compliments. It's great to know that our central location, breakfast selection, and the service from our staff added to your positive experience. We also appreciate your note regarding the room lighting. Your feedback is very helpful, and we will investigate ways to improve this for future stays. We hope to welcome you back again soon! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Ms. Mariana, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay with us, especially the spa experience and the massages — our team will be thrilled to hear your compliments. It's great … Show more

Dear Ms. Ella, Thank you sincerely for taking the time to leave such a thoughtful and generous review. We’re absolutely delighted to hear that you had a wonderful stay with us and that our location, facilities, and team helped make your trip to Hanoi a memorable one. It’s fantastic to know that you enjoyed our central location, being right in the heart of the city truly allows our guests to explore the best that Hanoi has to offer, from cultural landmarks to vibrant local cuisine and shopping. We're also so pleased that you had a chance to enjoy our pool, bar, and spa. We put a great deal of care into these spaces, and it means a lot to hear they added to your overall experience. Your kind words about our team really stood out to us. We take great pride in offering warm, personalized service, and it's incredibly rewarding to hear that our staff made you feel welcome and well cared for throughout your stay. We'll be sure to pass along your compliments; they will be thrilled to hear how much their efforts were appreciated. Thank you again for choosing to stay with us and for sharing your experience. We truly hope to have the pleasure of welcoming you back on your next visit to Hanoi. Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Ms. Ella, Thank you sincerely for taking the time to leave such a thoughtful and generous review. We’re absolutely delighted to hear that you had a wonderful stay with us and that our location, facilities, and team helped make your tri… Show more

Dear Mr. Jeffrey, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoyed our location and that our team made a positive impression on your stay. We understand that value is important, and while we may not be the most budget-friendly option, we strive to provide an exceptional experience that justifies the cost. Your feedback means a lot to us, and we truly appreciate your support. We hope to welcome you back again soon! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mr. Jeffrey, Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoyed our location and that our team made a positive impression on your stay. We understand that value … Show more

Dear Mrs. Mary, Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and appreciated the clean room, lovely breakfast, and our central location. A special thanks for mentioning Mia – we'll be sure to pass on your compliments to her. She and the rest of our team are dedicated to making each guest's stay as enjoyable and comfortable as possible. We hope to welcome you back again soon! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mrs. Mary, Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and appreciated the clean room, lovely breakfast, and our central location. A special thanks for me… Show more

Dear Mrs. Victoria Joy & Family members, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our hotel's gothic charm, comfortable rooms, and breakfast, especially the takeaway option for early tours. Our team is always happy to help, and it's great to know they made a positive impression. We appreciate your feedback regarding the pool hours. We understand how a late-night swim could enhance your stay, and we'll certainly take your suggestion into consideration as we review our facility hours. We hope to welcome you back again soon! Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Mrs. Victoria Joy & Family members, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our hotel's gothic charm, comfortable rooms, and breakfast, especially the takeaway option for early… Show more

Dear Ms. Marie Benedicte, Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay, found our team friendly, and appreciated the comfort of the room and the quality of the breakfast – especially the fabulous bed and spacious bathroom! We also appreciate your honest feedback regarding the spa. While we're glad to hear that our spa manager made a positive impression, we’re sorry to learn the spa facilities did not fully meet your expectations. Your comments are valuable and will help us improve the experience for future guests. It was truly a pleasure having you with us, and we hope to welcome you back again soon. Warm regards, Carter Nguyen (Mr.) Front Office Manager.

Dear Ms. Marie Benedicte, Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay, found our team friendly, and appreciated the comfort of the ro… Show more