Reviews of Le Pavillon Hoi An Gallery Hotel & Spa
288 Nguyen Duy Hieu, Cam Chau, Hoi An, Vietnam
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent Value for money
Breakfast could have been better
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewThe location was exactly what I was looking for, and the layout and size of the rooms were excellent.
In short, the breakfast was disappointing. The local products, though promising, were underutilized and not well preserved, and the baked goods were of notably poor quality. Unfortunately, I chose not to eat it, as it did not meet an acceptable standard
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewPerfect location.
Some guests can be very noisy and maybe staff can quiet them down
Reviewed: 18 May 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewProperty is located far enough from the crowds but close enough to walk and enjoy everything. Breakfast staff was excellent, Linda was a nice smile every morning and I felt at home.
Upon checkout I was slightly disappointed that I was charged for the plastic shampoo bottle that had a crack in it and leaked . It was replaced but I hardly think it was charge worthy. Also on the last evening I some how lost my card key for my room and I was charged 159,000 vnd for that too. Other than that I had a great 13 day stay .
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewlocation was great close to everything, room was ok, looked bigger online then what it was, but had everything we needed in it, staff were great and very helpful.
Do not stay in room 418, as it is right under the dinning room and we got woken up from anywhere from 4-45am onwards with the nosie from up there. How ever they will offer to move you
Thank you for sharing your review! We’re glad to hear that you found our location convenient and that the staff was helpful during your stay. We apologize for the noise disruption from the dining area, and we truly appreciate you bringing this to our attention. We always strive to ensure a peaceful and comfortable experience for our guests, and we’re happy that we were able to offer you a room change. We hope to have the opportunity to welcome you back and provide you with a more restful stay next time!
Thank you for sharing your review! We’re glad to hear that you found our location convenient and that the staff was helpful during your stay. We apologize for the noise disruption from the dining area, and we truly appreciate you bringing … Show more
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewabsolutely everything
nothing
Dear Ms. Katrina, We are thrilled to receive your wonderful review. Thank you for taking the time to share your positive experience at Le Pavillon Hoi An Luxury Resort & Spa. Your kind words are a great motivation for us to continue improving and enhancing our services. We look forward to welcoming you back in the future and providing you with even better experiences. Once again, thank you very much! Best regards, Nini Sales Online
Dear Ms. Katrina, We are thrilled to receive your wonderful review. Thank you for taking the time to share your positive experience at Le Pavillon Hoi An Luxury Resort & Spa. Your kind words are a great motivation for us to continue imp… Show more
Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 18 July 2024 · Stayed in July 2024
Verified reviewReviewed: 13 October 2023 · Stayed in October 2023
Verified reviewNice staff and facilities
Stay in Room 418, noise from upstairs restaurant starting from 6:30am when people moving the chair
Reviewed: 30 July 2023 · Stayed in July 2023
Verified reviewToo far from the old town more than 15 minutes walk Hotel looks so old Breakfast buffet was so bad, foods turned smelly and taste sour, makes me feel stomachache
Reviewed: 18 April 2023 · Stayed in April 2023
Verified reviewEverything you need, for top quality, is available in this hotel. In the restaurant, you will have the opportunity to talk to the friendly Le, who will present all the hotel's offers with her charm.
Reviewed: 3 April 2023 · Stayed in April 2023
Verified reviewWas clean
My 3 year old son stayed for 3 nights and every night the noise was so loud from other guests. And even though we were the 4th floor it felt like we were ground floor right next to a busy road. We told the staff of the noise and they said they had 2 large groups and were fully booked.
Reviewed: 24 March 2023 · Stayed in March 2023
Verified reviewReviewed: 18 March 2023 · Stayed in March 2023
Verified reviewThe staff was really helpful and the service was exceptional. They answered any requests we have to the best of best abilities and the delivery was much more than what we expected. The front desk actually remembers me by the name and that shows a lot on the effort the staff put in in their work.
The breakfast could have been much better. The premier deluxe room that came with a bathtub was quite disappointing because of how the toilet has been designed. With the bathtub in the way, it's hard to shower without making the whole place wet. We managed to change to a deluxe room with a proper rain shower which was so much better.
Hello Ming Cheng Jasper, Thanks for the review very to happy to read our staff was really hepful. I will share this review with them as they work very hard every day to make sure every guest is happy from check in to check out. I agree that there are some design issues with the hotel from when it was first built. We are in discussion to make some upgradse to our rooms to address these design issuses. Again thank you for your review and safe travels, Kind regards, Gallery Manangement
Hello Ming Cheng Jasper, Thanks for the review very to happy to read our staff was really hepful. I will share this review with them as they work very hard every day to make sure every guest is happy from check in to check out. I agree tha… Show more
Reviewed: 18 March 2023 · Stayed in March 2023
Verified reviewReviewed: 9 March 2023 · Stayed in March 2023
Verified reviewReviewed: 8 March 2023 · Stayed in March 2023
Verified reviewThis is a lovely hotel. The room was beautiful, bed was comfy, restaurant was fabulous.
It smelled like a smoking room and it was a bit noisy in the morning with nearby construction.
Hello Fiona, Thanks for the review, sorry to read about the smell. All our are rooms are non-smoking and extra fees will be applied at checkout. Plus our rooms are treated with essential oils just for improving the smell of our entire hotel. Hoi An is now recovering nicely as the city is buzzing with tourist and more devlopment. So hopefully if you visit with us again contstruction will be completed. Again thank you for your review and safe travels. Regards, Gallery Management.
Hello Fiona, Thanks for the review, sorry to read about the smell. All our are rooms are non-smoking and extra fees will be applied at checkout. Plus our rooms are treated with essential oils just for improving the smell of our entire hote… Show more
Reviewed: 7 March 2023 · Stayed in March 2023
Verified reviewsuper clean and everything was brand new and the staff was very helpful
nothing
Reviewed: 5 March 2023 · Stayed in March 2023
Verified reviewlocation was great !
I think some staff has to be safe in early morning talking in hallways. they can be loud and sound echos on the tile.
Reviewed: 25 February 2023 · Stayed in February 2023
Verified reviewReasonably close to the old centre. Good value, with ok breakfast ... mostly cold food. A not very memorable hotel.
Time to fix the toaster guys.
Reviewed: 13 February 2023 · Stayed in February 2023
Verified review