Was not impressed that the US dollar was asked for Breakfast. Secondly the buffet dinner was impressive but the food such as the meat and vegetables in the dishes was not warm enough it was actually cold. That supposed to be kept warm . Concerned here about potentially food poisoning. And it was not cheap. To expect to pay for such a spread you at least expect the food to be kept warm at all times!! It was not up to scratch. Secondly I found communication with the waiter staff in English was not up to scratch either

Love the beautiful hotel the River view from our room.Clean it felt sophisticated the Hotel

Stayed in August 2025

The check-in procedures could have been better. We had to wait very long to get the key for our room. ☹️ Could have included more food for breakfast and perhaps have halal food so that more Muslim travellers can stay here.

The bed was comfy and big. I like the view oitside our room.

Stayed in August 2025

NA

Facility. Clean and staff cooperation

Stayed in August 2025

Nothing

Very friendly and super helpful staff Lovely pool that was quiet Nice river views Handy for airport and walking for city sites Very big double beds Clean and quiet

Stayed in August 2025

Perfect accommodation right in the center of town. Close to shopping and many interesting places. Good pool area.

Stayed in July 2025

superb breakfast , staffs are attentive and helpful.

Stayed in July 2025

Professional and friendly staffs. Amazing food. We tried the cake buffet and dinner buffet and we were so impressed with the service, the quality and variety of foods. My family member forgot her AirPods in the room when we checked out. The staffs helped find them and was so kind to book a delivery to send them to our place.

Stayed in July 2025

Our family had a truly wonderful stay at Lotte Hotel Saigon. From the moment we arrived, thanks to the complimentary airport transfer, we felt welcomed by the elegant atmosphere and incredibly friendly staff. The rooms are exceptionally spacious, perfect for families, with comfortable beds and all the amenities you need. Many even offer fantastic Saigon River views. The hotel's facilities are excellent, especially the large outdoor swimming pool, which was a huge hit. We also appreciated the convenient on-site dining options. The location is superb, right by the Saigon River and within easy walking distance of major attractions, making city exploration a breeze. Lotte Hotel Saigon perfectly blends luxury with family comfort, and their attentive staff made our experience even more enjoyable. Highly recommend for any family visiting Ho Chi Minh City!

Stayed in July 2025

Nothing

Truly 5-star service, beautiful and majestic communal spaces. Check-in staff Pinky and Mia were amazing. The pool was beautiful and breakfast & lunch buffets were exceptional.

Stayed in July 2025

Breakfast buffet was always cold until last day when we raided the issue

Very neat tidy and comfortable

Stayed in July 2025

no free NETFLEX nor youtube channel for extra comfort...

a very peacefull location and you can feel the luxurious environment with in the hotel

Stayed in July 2025

None

I like the ambience and the staff especially the front desk!

Stayed in July 2025

All great!

Great stay!

Stayed in June 2025

Room Decor was a bit dated and the bed was quite hard.

Location was great and loved the pool , restaurants and lobby bar.

Stayed in June 2025

Expensive drinks and coffee

Great location and the best choice of breakfast I have ever seen . Lovely warm pool and a large gym . Superb view of the river

Stayed in May 2025

Some signs of wear as it's an older colloquial building but you can see they have tried to correct issues. The bidet in our room didn't work, the bed was incredibly hard/firm. The price of drinks by the pool was a bit eye watering. Location is mostly good but we did still need to order Grab/taxis for the most part. I wish we could have stayed longer!

It's a very grand building, the entrance is astounding with a historical and sophisticated feel. The Staff are beyond exceptional!!! We were treated like royalty, by every staff member. The best treatment on the 10 day trip all throughout Vietnam. I can't remember everyone's names but Finn stood out the most for us. Perfect for couples. The pool, gym, steam room, sauna, breakfast area was top notch!!!! Bidet toilets with heated seats, large sized room, bath and showers with excellent pressure and lovely river view from our room. I wish we could have stayed longer! Luxury 5 star kept to an immaculate standard of cleanliness.

Stayed in June 2025

An unexpectedly wonderful experience – down to the smallest detail. At first, I thought this was just an older hotel. But from the moment I stepped into the lobby, I was pleasantly surprised. The architecture and interior design are thoughtfully crafted – with elegant, calming tones that create a warm yet modern atmosphere. What truly stood out was the service. Every staff member, from the reception to housekeeping, was genuinely friendly, attentive, and professional. Their hospitality made a real difference. My favorite part: the hotel gladly offered a room with an extra-large bed, which was perfect since I was traveling with a kid. That small gesture made our stay so much more comfortable. I’ll definitely come back.

Stayed in June 2025

The bathroom was a little dated and the lighting wasn't great, but t hose were minor.

Great view, clean hotel and beautiful grand lobby. Felt self and the staff were lovely. Easy location to travel to and from. Loved being able to get cash out at the hotel.

Stayed in May 2025

old carpet, stuffy damp air in the hall.

excellent breakfast and customer service.

Stayed in May 2025

Staff and food

Stayed in May 2025

I don’t know, everything was good. May be I would prefer a little bit softer matress, but that’s just a matter of preference.

Very good value. Spacious, convenient, clean rooms. Amazing pool area. Great food with huge variety.

Stayed in May 2025

Everything excellence. Highly recommended for staying here.

Stayed in May 2025

Nothing

Property was exactly what you would expect from a 5 star hotel. Great location, fantastic pool area.

Stayed in May 2025

Can't say much about this

The building and staff were very pleasant! Made me stay very enjoyable

Stayed in May 2025