Reviews of Lotte Hotel Saigon 5 stars
2A-4A Ton Duc Thang, Ben Nghe Ward, District 1, District 1, Ho Chi Minh City, Vietnam
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLove the beautiful hotel the River view from our room.Clean it felt sophisticated the Hotel
Was not impressed that the US dollar was asked for Breakfast. Secondly the buffet dinner was impressive but the food such as the meat and vegetables in the dishes was not warm enough it was actually cold. That supposed to be kept warm . Concerned here about potentially food poisoning. And it was not cheap. To expect to pay for such a spread you at least expect the food to be kept warm at all times!! It was not up to scratch. Secondly I found communication with the waiter staff in English was not up to scratch either
Dear Gert Jansen van Rensburg, Thank you for taking the time to share your detailed feedback. We are glad to hear that you enjoyed the beautiful river view, the cleanliness, and the sophisticated ambiance of our hotel. However, we sincerely apologize for the issues you experienced with the buffet temperature, breakfast currency, and communication with our staff. Your concerns regarding food safety and service standards are taken very seriously, and we will review these points with our team to ensure improvements are made. We appreciate your feedback as it helps us enhance our guests’ experience, and we hope to have the opportunity to provide you with a fully satisfying stay in the future. Warm regards, Hotel Management
Dear Gert Jansen van Rensburg, Thank you for taking the time to share your detailed feedback. We are glad to hear that you enjoyed the beautiful river view, the cleanliness, and the sophisticated ambiance of our hotel. However, we sincere… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe bed was comfy and big. I like the view oitside our room.
The check-in procedures could have been better. We had to wait very long to get the key for our room. ☹️ Could have included more food for breakfast and perhaps have halal food so that more Muslim travellers can stay here.
Dear Nur Hafizah, Thank you for choosing our hotel for your first visit to Vietnam and for sharing your valuable feedback. We are delighted to know that you enjoyed the comfort of our bed and the view from your room. We sincerely apologize for the long waiting time during check-in and for any inconvenience caused. Your suggestions regarding breakfast variety and halal food are truly appreciated, and we will carefully consider them as we continue improving our services for all guests. We hope to have the opportunity to welcome you again and provide you with an even better experience. Warm regards, Hotel Management
Dear Nur Hafizah, Thank you for choosing our hotel for your first visit to Vietnam and for sharing your valuable feedback. We are delighted to know that you enjoyed the comfort of our bed and the view from your room. We sincerely apologiz… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewFacility. Clean and staff cooperation
NA
Dear Nassir, Thank you for your kind review and for highlighting our facilities, cleanliness, and staff cooperation. We’re pleased to know you had a pleasant stay with us, and we appreciate your feedback regarding location, comfort, and bed rating, which will help us improve. We look forward to welcoming you back to LOTTE HOTEL SAIGON in the future. Warmest regards, Hotel Management
Dear Nassir, Thank you for your kind review and for highlighting our facilities, cleanliness, and staff cooperation. We’re pleased to know you had a pleasant stay with us, and we appreciate your feedback regarding location, comfort, and be… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewVery friendly and super helpful staff Lovely pool that was quiet Nice river views Handy for airport and walking for city sites Very big double beds Clean and quiet
Nothing
Dear Sarah, Thank you so much for taking the time to share your wonderful review! We are truly delighted to hear that you enjoyed your stay with us and appreciated our friendly staff, peaceful pool area, and convenient location. It's especially rewarding to know that you found the room clean, quiet, and comfortable, and that our large double beds made your stay even more enjoyable. Your kind words mean a lot to our team, and we’re thrilled to have made your visit to the city a pleasant one. We hope to welcome you back again soon! Warm regards, Hotel Management
Dear Sarah, Thank you so much for taking the time to share your wonderful review! We are truly delighted to hear that you enjoyed your stay with us and appreciated our friendly staff, peaceful pool area, and convenient location. It's e… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewPerfect accommodation right in the center of town. Close to shopping and many interesting places. Good pool area.
Dear Kim, Thank you for sharing your feedback and for highlighting our central location, comfortable facilities, and pool area. We’re glad to hear that you had an enjoyable stay and found our hotel convenient for exploring the city. We also appreciate your comment regarding our staff and will use it as motivation to further improve our service. We hope to welcome you back to LOTTE HOTEL SAIGON in the future. Warmest regards, Hotel Management
Dear Kim, Thank you for sharing your feedback and for highlighting our central location, comfortable facilities, and pool area. We’re glad to hear that you had an enjoyable stay and found our hotel convenient for exploring the city. We al… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewsuperb breakfast , staffs are attentive and helpful.
Dear Tan, Thank you very much for your wonderful review and perfect ratings across all categories. We are delighted to know that you enjoyed the room view, our breakfast selection, and especially the service provided by our attentive and professional staff. Your kind words are truly appreciated. We look forward to welcoming you back to LOTTE HOTEL SAIGON for another excellent stay. Warmest regards, Hotel Management
Dear Tan, Thank you very much for your wonderful review and perfect ratings across all categories. We are delighted to know that you enjoyed the room view, our breakfast selection, and especially the service provided by our attentive and p… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewProfessional and friendly staffs. Amazing food. We tried the cake buffet and dinner buffet and we were so impressed with the service, the quality and variety of foods. My family member forgot her AirPods in the room when we checked out. The staffs helped find them and was so kind to book a delivery to send them to our place.
Dear Tuyet Thi Anh, Thank you very much for your kind and thoughtful review. We are truly delighted to hear that you and your family had such a memorable experience at LOTTE HOTEL SAIGON. It’s wonderful to know you enjoyed both our cake and dinner buffets, and that our team impressed you with their professionalism and hospitality. We’re especially glad we could assist in recovering and returning your family member’s AirPods — it’s always our pleasure to go the extra mile for our guests. We look forward to welcoming you and your family back again soon. Warmest regards, Hotel Management
Dear Tuyet Thi Anh, Thank you very much for your kind and thoughtful review. We are truly delighted to hear that you and your family had such a memorable experience at LOTTE HOTEL SAIGON. It’s wonderful to know you enjoyed both our cake an… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewOur family had a truly wonderful stay at Lotte Hotel Saigon. From the moment we arrived, thanks to the complimentary airport transfer, we felt welcomed by the elegant atmosphere and incredibly friendly staff. The rooms are exceptionally spacious, perfect for families, with comfortable beds and all the amenities you need. Many even offer fantastic Saigon River views. The hotel's facilities are excellent, especially the large outdoor swimming pool, which was a huge hit. We also appreciated the convenient on-site dining options. The location is superb, right by the Saigon River and within easy walking distance of major attractions, making city exploration a breeze. Lotte Hotel Saigon perfectly blends luxury with family comfort, and their attentive staff made our experience even more enjoyable. Highly recommend for any family visiting Ho Chi Minh City!
Dear Abdulkareem, Thank you for your thoughtful and enthusiastic review. We’re truly delighted to know that your family had a fantastic stay with us at LOTTE HOTEL SAIGON. It’s wonderful to hear that you enjoyed the spacious rooms, river views, and convenient facilities — especially the outdoor pool and dining options. We're also pleased that our airport transfer and prime location added comfort and ease to your trip. Your kind words about our team mean a great deal to us. We’re grateful for your recommendation and hope to welcome your family back for another memorable visit soon. Warm regards, Hotel Management
Dear Abdulkareem, Thank you for your thoughtful and enthusiastic review. We’re truly delighted to know that your family had a fantastic stay with us at LOTTE HOTEL SAIGON. It’s wonderful to hear that you enjoyed the spacious rooms, river … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewTruly 5-star service, beautiful and majestic communal spaces. Check-in staff Pinky and Mia were amazing. The pool was beautiful and breakfast & lunch buffets were exceptional.
Nothing
Dear Andrew, Thank you for your perfect rating and for taking the time to share your kind words. We’re delighted to know that you enjoyed our genuine five-star service, elegant spaces, and exceptional buffet experiences. Your compliments to our team, especially Pinky and Mia, mean a great deal — we’ll be sure to pass them on. It was a pleasure to have you with us, and we look forward to welcoming you back for another luxurious stay. Warm regards, Hotel Management
Dear Andrew, Thank you for your perfect rating and for taking the time to share your kind words. We’re delighted to know that you enjoyed our genuine five-star service, elegant spaces, and exceptional buffet experiences. Your compliments … Show more
Reviewed: 19 July 2025 · Stayed in April 2025
Verified reviewReviewed: 17 July 2025 · Stayed in May 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewVery neat tidy and comfortable
Breakfast buffet was always cold until last day when we raided the issue
Dear Lukas, Thank you for taking the time to share your experience at LOTTE HOTEL SAIGON. We’re pleased to hear that you found the hotel neat, tidy, and comfortable, and that our team made a positive impression during your stay. We also appreciate your honest feedback regarding the breakfast buffet temperature and apologize for the inconvenience. Please rest assured that your comments have been shared with our culinary team for improvement. We hope to have the pleasure of welcoming you back for an even better experience next time. Warm regards, Hotel Management
Dear Lukas, Thank you for taking the time to share your experience at LOTTE HOTEL SAIGON. We’re pleased to hear that you found the hotel neat, tidy, and comfortable, and that our team made a positive impression during your stay. We also a… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewa very peacefull location and you can feel the luxurious environment with in the hotel
no free NETFLEX nor youtube channel for extra comfort...
Dear Sandy, Thank you so much for your wonderful review and perfect ratings! We’re delighted to hear that you enjoyed a relaxing and luxurious stay at LOTTE HOTEL SAIGON. Your kind words about our well-maintained facilities and the professionalism of Ms. Bella truly mean a lot to us. We appreciate your feedback regarding the in-room entertainment and will certainly take it into consideration for future improvements. It was our pleasure to have you with us, and we hope to welcome you back soon for another peaceful and memorable stay. Warm regards, Hotel Management
Dear Sandy, Thank you so much for your wonderful review and perfect ratings! We’re delighted to hear that you enjoyed a relaxing and luxurious stay at LOTTE HOTEL SAIGON. Your kind words about our well-maintained facilities and the profess… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewI like the ambience and the staff especially the front desk!
None
Dear BRY, Thank you for your thoughtful review and for sharing such a memorable compliment. We’re truly honored by your kind words and delighted to know that you enjoyed the ambience and service, especially from our front desk team. Your recognition is deeply appreciated by all of us. We look forward to welcoming you back to LOTTE HOTEL SAIGON for another exceptional stay. Warm regards, Hotel Management
Dear BRY, Thank you for your thoughtful review and for sharing such a memorable compliment. We’re truly honored by your kind words and delighted to know that you enjoyed the ambience and service, especially from our front desk team. Your r… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewGreat stay!
All great!
Dear Aleksandra, Thank you for your kind words and positive feedback. We’re delighted to know that you had a great stay and truly appreciate your recommendation. We look forward to welcoming you back to LOTTE HOTEL SAIGON in the near future. Warm regards, Hotel Management
Dear Aleksandra, Thank you for your kind words and positive feedback. We’re delighted to know that you had a great stay and truly appreciate your recommendation. We look forward to welcoming you back to LOTTE HOTEL SAIGON in the near futur… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation was great and loved the pool , restaurants and lobby bar.
Room Decor was a bit dated and the bed was quite hard.
Dear Melissa, Thank you very much for sharing your feedback following your recent stay at LOTTE HOTEL SAIGON. We’re truly delighted to hear that you loved our convenient location, inviting pool area, and the ambiance of our restaurants and lobby bar. It’s always a pleasure to know our guests enjoyed these signature elements of their experience. We also appreciate your honest comments regarding the room decor and bed comfort. Please rest assured that your feedback has been shared with the relevant departments for future enhancements, as we continuously strive to deliver the highest standard of comfort for all our guests. We hope to have the opportunity to welcome you back and provide an even more seamless stay next time. Warmest regards, Hotel Management
Dear Melissa, Thank you very much for sharing your feedback following your recent stay at LOTTE HOTEL SAIGON. We’re truly delighted to hear that you loved our convenient location, inviting pool area, and the ambiance of our restaurants an… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewGreat location and the best choice of breakfast I have ever seen . Lovely warm pool and a large gym . Superb view of the river
Expensive drinks and coffee
Dear Simon, Thank you very much for your recent stay at LOTTE HOTEL SAIGON and for sharing such a positive review. We are delighted to know you enjoyed the central location, river view, and our extensive breakfast selection. It’s also great to hear that the warm pool and spacious gym added to your overall comfort. We appreciate your feedback regarding beverage pricing and will certainly take it into consideration as we continue to enhance the guest experience. We hope to have the pleasure of welcoming you back in the near future. Best regards, Hotel Management
Dear Simon, Thank you very much for your recent stay at LOTTE HOTEL SAIGON and for sharing such a positive review. We are delighted to know you enjoyed the central location, river view, and our extensive breakfast selection. It’s also gre… Show more