Reviews of Lotusama Central Hanoi Hotel 4 stars

Within the old quarter and friendly staff.

Check in process and the room I booked was assigned or given to other guests. They had to request several guests if they are OK to change rooms.

Location was fantastic. Walking distance to many eateries, popular sightseeing spots and shops. Chloe and team were wonderful and went above and beyond to ensure we were comfortable during our stay. They even coordinated a special surprise when we checked in as it was my best friend’s birthday. Very well done team! And thank you!

The property is a little dated. There were some musty smells coming from the bathroom.

Chloe was really helpful, texted prior and during my star to ensure everything went well, would recommend the place , location was also very convenient

We had a really great stay at this hotel! When we arrived, we were surprised by the lobby. it was very nicely decorated, big, and had a warm and welcoming atmosphere. The team at Chloe was really kind and helpful all the time. They always tried their best to support us with everything. One thing we really appreciated was that the hotel arranged a late pick-up from the airport. After a long flight, it was so nice to have someone waiting for us, very smooth and relaxing. Breakfast was also very good, with many different choices from Asian and Western food, which was great for our family. We took a family room with big and comfy beds, perfect after busy days of walking around. The location is perfect for anyone who wants to feel the vibrant and unique atmosphere of old quater in Hanoi, it’s so easy to walk around and really experience the local life. The service made everything really easy for us. The staff gave us great tips and organized some very nice tours in Hanoi and nearby. Thanks to them, we could enjoy everything without stress. It was a very enjoyable stay, and we definitely recommend this hotel!

Just as a little remark: the old quarter is usually a bit noisy, especially at night. For us, it was not a big issue, but if you are not used to city sounds, it might be better to choose a room that does not face the street.

Chloe is the best...

Clean & good location

The staff are so nice and helpful with anything we needed. The hotel is very clean and beds are so comfortable, and the location is perfect for walking to the shopping streets. The breakfast was gorgeous. As a group we really enjoyed our stay here, it was so relaxing.

Nothing

Chloe and all other hotel staff was very pleasant, warm welcoming, helpful to arrange everything we needed. Their assistance was really appreciated, thank you very much again🤗

Nice and central location, Hanoi old town. Friendly and helpful staff. Excellent breakfast.

Our room had no room for our suitcases. We had to pick the cases up and put them on the bed to access them. Our daughter's room had NO view. She was staring at the wall of the building next door. No natural light.

Very helpful receptionist, we were in contact before we arrive via whatsapp and had very good experience

Chloe is such a great admin!!! Helped us in anything we could need! Location, cozy clean

we stayed here for 2 days and there I met Chloe( hotel staff), she is so friendly & helpful. I forgot my rings over there. I called her & she keep my rings safe until I reached back to collect. I m very thankful to Lotusama staff. Location is great Rooms are clean.

Thank you for warming service from Ms.Chole and her team .She is very kind and help .It is a happy experience.

The best part of the experience.was the staff. Very helpful and very welcoming. Chloe was constantly in touch with us (even on her off dat) and arranged everything wonderfully well. We felt at home ! Also would like to mention Kenny. Sweet and polite. Food was amazing. Great breakfast soread. Bed's very comfortable. It was a wonderful experience !

Just one - we.were on a triple room and though the room size was decent, there was no place to keep /open the suitcases.

The room was really comfortable and clean, the breakfast was delicious and there were many options to choose. The staff was so friendly and helpful!

The staff here is caring. Thank you everyone for your help.

Chloe arranged the transfer to airport for me. The room is nice and all of the staff is helpful