The property is a little dated. There were some musty smells coming from the bathroom.

Location was fantastic. Walking distance to many eateries, popular sightseeing spots and shops. Chloe and team were wonderful and went above and beyond to ensure we were comfortable during our stay. They even coordinated a special surprise when we checked in as it was my best friend’s birthday. Very well done team! And thank you!

Stayed in August 2025

None

Love the hotel and the service. Very near everything!

Stayed in August 2025

Chloe was really helpful, texted prior and during my star to ensure everything went well, would recommend the place , location was also very convenient

Stayed in August 2025

Just as a little remark: the old quarter is usually a bit noisy, especially at night. For us, it was not a big issue, but if you are not used to city sounds, it might be better to choose a room that does not face the street.

We had a really great stay at this hotel! When we arrived, we were surprised by the lobby. it was very nicely decorated, big, and had a warm and welcoming atmosphere. The team at Chloe was really kind and helpful all the time. They always tried their best to support us with everything. One thing we really appreciated was that the hotel arranged a late pick-up from the airport. After a long flight, it was so nice to have someone waiting for us, very smooth and relaxing. Breakfast was also very good, with many different choices from Asian and Western food, which was great for our family. We took a family room with big and comfy beds, perfect after busy days of walking around. The location is perfect for anyone who wants to feel the vibrant and unique atmosphere of old quater in Hanoi, it’s so easy to walk around and really experience the local life. The service made everything really easy for us. The staff gave us great tips and organized some very nice tours in Hanoi and nearby. Thanks to them, we could enjoy everything without stress. It was a very enjoyable stay, and we definitely recommend this hotel!

Stayed in July 2025

Chloe is the best...

Stayed in July 2025

Clean & good location

Stayed in July 2025

Nothing

The staff are so nice and helpful with anything we needed. The hotel is very clean and beds are so comfortable, and the location is perfect for walking to the shopping streets. The breakfast was gorgeous. As a group we really enjoyed our stay here, it was so relaxing.

Stayed in July 2025

Our room had no room for our suitcases. We had to pick the cases up and put them on the bed to access them. Our daughter's room had NO view. She was staring at the wall of the building next door. No natural light.

Nice and central location, Hanoi old town. Friendly and helpful staff. Excellent breakfast.

Stayed in July 2025

Very helpful receptionist, we were in contact before we arrive via whatsapp and had very good experience

Stayed in July 2025

Chloe is such a great admin!!! Helped us in anything we could need! Location, cozy clean

Stayed in July 2025

we stayed here for 2 days and there I met Chloe( hotel staff), she is so friendly & helpful. I forgot my rings over there. I called her & she keep my rings safe until I reached back to collect. I m very thankful to Lotusama staff. Location is great Rooms are clean.

Stayed in June 2025

Thank you for warming service from Ms.Chole and her team .She is very kind and help .It is a happy experience.

Stayed in June 2025

Just one - we.were on a triple room and though the room size was decent, there was no place to keep /open the suitcases.

The best part of the experience.was the staff. Very helpful and very welcoming. Chloe was constantly in touch with us (even on her off dat) and arranged everything wonderfully well. We felt at home ! Also would like to mention Kenny. Sweet and polite. Food was amazing. Great breakfast soread. Bed's very comfortable. It was a wonderful experience !

Stayed in June 2025

The room was really comfortable and clean, the breakfast was delicious and there were many options to choose. The staff was so friendly and helpful!

Stayed in May 2025

Chloe arranged the transfer to airport for me. The room is nice and all of the staff is helpful

Stayed in May 2025

The room is very clean, just like the photo on the page, spacious for a family of 3, has a small balcony with a view of the city. The hotel is located in the center of the old town, there are many restaurants, convenient stores nearby. Especially the staff is very enthusiastic, thank you for the suggestions, it is extremely useful. Chloe supported us the whole time there with the programs she provided very well. Totally recommend, will definitely come back next time

Stayed in May 2025

I love this hotel and all staff. Hotel in nice location, All the staff were very friendly. Breakfast was great.

Stayed in May 2025

Nothing

Great location, central of hanoi old quarter, Nice room decoration and great atmosphere. Very friendly and helpful staff. Highly recommended.

Stayed in May 2025

Completely satisfied with choosing Lotusama as the place to start my vacation in Vietnam. The staff was supportive, they contacted me before I arrived, provided a safe and easy airport pick-up service for me - my first time in Vietnam. All the staff welcomed me with great hospitality (Chloe, Kenny, Happy, Huuy). The room was clean, had a balcony, it made me completely comfortable to enjoy the surrounding scenery, sipping a cup of coffee every morning. The buffet breakfast had a variety of dishes, with tropical fruits, and their pho was delicious. In addition, the tour programs were also provided by Chloe - Customer Service, everything went great I enjoyed my vacation in Vietnam in the most wonderful way, Thank you Lotusama, it's a pity to have to leave so early. I will definitely come back here as soon as possible

Stayed in May 2025

Check in process and the room I booked was assigned or given to other guests. They had to request several guests if they are OK to change rooms.

Within the old quarter and friendly staff.

Stayed in August 2025

The staff here is caring. Thank you everyone for your help.

Stayed in May 2025

There are no comments available for this review

Stayed in September 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025