Reviews of Luxe Paradise Hotel Nguyen Khac Hieu 4 stars
25-27 P. Nguyễn Khắc Hiếu, Ba Dinh, 100000 Hanoi, Vietnam
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCustomer service
The property wasn't clear, you can see fungal infection on the bathroom and the corners. Need to take more care about the cleaning
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGiang at the reception is very friendly and helpful, room is big and clean, great choice for family
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe reception is very helpful and friendly, room is big and clean, definitely come back again
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location, the staff is extremely friendly and helpful. Lots of interesting restaurants and shops around. Overall a very pleasant stay. Definitely recommended.
The WiFi is unstable and a hotspot is required for online meetings.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe staff was rude before we arrived. So we just cancelled our plan to stay here
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Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewClean room and tidy
Reviewed: 23 July 2025 · Stayed in May 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewI asked for the room to be cleaned and they did a somewhat decent cleaning up, it's quiet, good aircon
Property photos are some YEARS ago, cigarette butts all over the balcony, dirty walls, buildup all over the bathroom, furniture in disrepair, needs to be completely refurbished
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe accommodation was very good. We really enjoyed staying in luxe paradise hotel. I wish to thank all the staffs at luxe paradise. They are very friendly and nice.
Nothing really.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewGreat location, clean as a whistle and the girls at reception are so sweet and helpful. Highly recommend 👌
Reviewed: 28 June 2025 · Stayed in April 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewNothing.
I arrived to check in and found the room in a very dirty, old, and smelly condition. The bed sheets and mattress were worn out, and there were insects in the room. The floor was extremely dirty. The bathroom hadn’t been cleaned and had very unhygienic spit stains. The Wi-Fi was completely unusable. I requested support, and they agreed to cancel the booking and issue a refund. I waited patiently. However, it’s been nearly two weeks and no one from the hotel has processed anything, even though I’ve contacted the manager. It was a terrible experience. I need to receive my refund.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewNew property well maintained with very helpful staff manning
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewEverything was amazing, the staff was really nice and helpful and the neighbourhood is BEAUTIFUL
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewHotel rooms were nice and big, comfy bed, staff were nice.
Nothing
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewWow just wow
Nothing