Reviews of Mad Monkey Hanoi Hostel
9 Phố Mã Mây, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewGreat location and vibe, helpful tourist services desk. Nightly activities in the hostel bar, hosted by cool staff like Louise and Dan. Definitely worth a stay
Hi Shaun! Thank you so much for your kind words! We’re delighted to hear you enjoyed our central location, the vibe, and the support from our tourist services desk. It’s also great to know you had fun at our nightly activities and felt welcomed by our amazing team members like Louise and Dan, we’ll be sure to pass your shout-out along to them! We truly appreciate your recommendation and look forward to welcoming you back for another great stay at Mad Monkey Hanoi.
Hi Shaun! Thank you so much for your kind words! We’re delighted to hear you enjoyed our central location, the vibe, and the support from our tourist services desk. It’s also great to know you had fun at our nightly activities and felt welc… Show more
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewHi Luke, Thank you for sharing your feedback with us. We’re sorry to hear that your experience was not fully to your expectations. While we do our best to provide a fun and social atmosphere, we understand that every traveler has different preferences. Regarding your refund request, our policies are in place to ensure fairness and consistency for all guests. That said, we truly value your input and will keep your comments in mind as we continue working to improve our guest experience. We appreciate you giving Mad Monkey a try and wish you the best on the rest of your travels.
Hi Luke, Thank you for sharing your feedback with us. We’re sorry to hear that your experience was not fully to your expectations. While we do our best to provide a fun and social atmosphere, we understand that every traveler has different … Show more
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAirport Travel time - 50 minutes by grab 2 hours from bus Location -7 /10 pretty nearby to cover all tourist attractions walking by Cleanliness - 10/10 Breakfast - Only one standard Option Bathroom & Toilet -7/10 Bed comfort -8/10 super comfortable bed Price -10/10
Nothing
Hi Omkar! Thank you for taking the time to leave such a detailed review! We’re delighted to hear you found the hostel clean, the beds super comfortable, and the stay great value for money. We also appreciate your feedback about the breakfast options, bathrooms, and overall location. This helps us see where we can improve. We hope to welcome you back to Mad Monkey Hanoi for another enjoyable stay!
Hi Omkar! Thank you for taking the time to leave such a detailed review! We’re delighted to hear you found the hostel clean, the beds super comfortable, and the stay great value for money. We also appreciate your feedback about the breakfas… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewLocation os good.
I had high expectations for Mad Monkey Hostel based on reviews, but my experience was extremely disappointing. The biggest issue was the unacceptable behavior of the staff, who were consistently rude and dismissive towards Indian guests. It was disheartening and uncomfortable to witness the clear difference in how we were treated compared to other travelers. Hospitality should be inclusive, and there’s no excuse for such behavior in 2025. A hostel that claims to be a social and welcoming space should not tolerate discriminatory attitudes from its staff. Until this issue is acknowledged and addressed, I cannot recommend Mad Monkey to anyone — especially travelers from India or those who care about respectful, equal treatment.
Hi Satyam! Thank you for taking the time to share your experience, and we’re truly sorry to hear that your stay did not meet expectations. We take allegations of discriminatory behavior very seriously and appreciate you bringing this to our attention. Following your feedback, we coordinated immediately with our local team in Hanoi to address this matter. A message was sent out to all staff reiterating the importance of inclusivity and ensuring that every guest—regardless of background—is treated with the same respect and warmth that defines the Mad Monkey experience. While it wasn’t clear exactly where the incident occurred, all customer-facing team members have been spoken to directly. This is not the experience we strive to create, and we are committed to making sure every guest feels equally welcome. We hope to have the opportunity to show you a better experience in the future.
Hi Satyam! Thank you for taking the time to share your experience, and we’re truly sorry to hear that your stay did not meet expectations. We take allegations of discriminatory behavior very seriously and appreciate you bringing this to our… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewThe activities that were on every night, How friendly the reps were aswell
I didnt like the way they didnt let you keep the ac remote
Hi Zach! Thanks so much for your feedback! We're really glad you enjoyed the nightly activities and found our reps friendly, it means a lot to hear that. We understand your concern about the AC remote policy; it's in place to help manage energy use, but we know it can be inconvenient and we’ll definitely take your comments into consideration. Hope to welcome you back again soon!
Hi Zach! Thanks so much for your feedback! We're really glad you enjoyed the nightly activities and found our reps friendly, it means a lot to hear that. We understand your concern about the AC remote policy; it's in place to help m… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewIt’s a great energy, perfect location to stay & explore Hanoi
Maybe the breakfast
Hi there! Thank you for the great feedback! We're so happy you enjoyed the energy and found our location perfect for exploring Hanoi—, hat's exactly what we aim for. Noted on the breakfast—we're always looking for ways to improve, and your input helps us do that. Hope to see you again soon at Mad Monkey Hanoi!
Hi there! Thank you for the great feedback! We're so happy you enjoyed the energy and found our location perfect for exploring Hanoi—, hat's exactly what we aim for. Noted on the breakfast—we're always looking for ways to improv… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewI like that they have a lot of activities for their guests and even invite us to join them. Plus, they have free beer.
I didn't like that that the free beer is "until supplies last"
Hi Ann! Thanks for the honest feedback! We're happy to hear you enjoyed the activities and the fun vibe. Our team loves getting guests involved! Noted on the free beer; we’ll look into how we can make that clearer or improve the experience. Hope to welcome you back soon for more good times!
Hi Ann! Thanks for the honest feedback! We're happy to hear you enjoyed the activities and the fun vibe. Our team loves getting guests involved! Noted on the free beer; we’ll look into how we can make that clearer or improve the experie… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLoved it, great party life, clean rooms, a bit more aircon would’ve been perfect but overall really good especially the reps Becca and Catty so lovely !
Nothing
Hi Sihem! Thank you so much for your wonderful review! We're thrilled to hear you loved the party vibe and found the rooms clean. We appreciate your feedback about the aircon and will definitely keep that in mind. Becca and Catty will be so happy to hear your kind words; they really love making everyone feel welcome. Hope to see you again soon!
Hi Sihem! Thank you so much for your wonderful review! We're thrilled to hear you loved the party vibe and found the rooms clean. We appreciate your feedback about the aircon and will definitely keep that in mind. Becca and Catty will b… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLoved the reps there absolutely lovely and friendly, especially Becca and Catty!
Nothing really
Hi Sihem! Thank you so much for your wonderful review! We're thrilled to hear you loved the party vibe and found the rooms clean. We appreciate your feedback about the aircon and will definitely keep that in mind. Becca and Catty will be so happy to hear your kind words; they really love making everyone feel welcome. Hope to see you again soon!
Hi Sihem! Thank you so much for your wonderful review! We're thrilled to hear you loved the party vibe and found the rooms clean. We appreciate your feedback about the aircon and will definitely keep that in mind. Becca and Catty will b… Show more
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewThe smaller dorm was good. Great bunk and feel private. The bar next door is a good addition. Ended up staying longer.
It's not the pricier side of things but worth it for the free beer hour and social factor. A single bathroom for the floor was worrying at first, but I never had to wait. ATM also didn't work for me.
Hi Jack! Thanks so much for taking the time to leave a review! We're glad you enjoyed the smaller dorms and the privacy they offer, plus the social vibe and free beer hour made it all worth it! The bar next door adds to the experience, and we're happy to hear you ended up staying longer. Noted on the ATM and bathroom setup, appreciate the honest feedback, and we’ll keep working to improve. Hope to welcome you back again soon!
Hi Jack! Thanks so much for taking the time to leave a review! We're glad you enjoyed the smaller dorms and the privacy they offer, plus the social vibe and free beer hour made it all worth it! The bar next door adds to the experience, … Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewWas close to the nightclubs and was clean and up to date
Bathrooms got dirty
Hi Digan! Thank you for your feedback! We’re glad you appreciated our clean, up-to-date facilities and convenient location near the nightclubs. We’re sorry to hear the bathrooms weren’t up to your expectations and will work on improving their cleanliness. Thanks again for sharing, and we hope to welcome you back for an even better experience!
Hi Digan! Thank you for your feedback! We’re glad you appreciated our clean, up-to-date facilities and convenient location near the nightclubs. We’re sorry to hear the bathrooms weren’t up to your expectations and will work on improving the… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewIt’s a very good property at a prime location !! It’s a party hostel I still very peaceful loved the vibes a lot .. I was a solo Traveller I extended my stay for 5 days instead of 2 ..!! It’s safe it’s reasonable. Good restaurant clean washrooms staff is very friendly loved my stay !! Missing this place already
Hi Nikki! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and felt right at home, even extending your trip with us! It means a lot to know that the vibes, cleanliness, location, and especially our team made your solo travels special. We miss having you here already and hope to welcome you back again very soon. Safe travels until then!
Hi Nikki! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and felt right at home, even extending your trip with us! It means a lot to know that the vibes, cleanliness, location, and especia… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewFriendly staff. Great location.
Hi there! Thanks for the kind words! We're happy to hear you enjoyed the location and found our team friendly. Hope to see you again soon at Mad Monkey Hoi An!
Reviewed: 1 May 2025 · Stayed in April 2025
Verified review