Hodnocení – Melia Ho Tram Beach Resort 5 hvězdiček

Dear Mr. Richard, Warm greetings from Meliá Ho Tram Beach Resort! Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are truly pleased to hear that you appreciated the beautiful environment, our facilities, and the overall service. It is always encouraging to know that our efforts to create a welcoming and comfortable atmosphere are recognized and valued. At the same time, we sincerely apologize for the aspects of your experience that did not meet your expectations. We regret that you encountered an unpleasant smell in your room, and we are currently reviewing our housekeeping procedures to ensure this does not happen again. Additionally, we understand the importance of effective communication, and we are continuously working to improve our team’s English proficiency through regular training programs. We are also very sorry to learn about your experience at the restaurant. Please rest assured that we have shared your comments with our Food & Beverage team for immediate improvement, as providing attentive and seamless service is a key priority for us. Your feedback is truly valuable in helping us enhance the quality of our guest experience. We hope to have the opportunity to welcome you back in the future and to offer you a stay that exceeds your expectations in every way. Best regards, Sian Quoc Anh (Mr.) Quality Assurance Supervisor

Dear Mr. Richard, Warm greetings from Meliá Ho Tram Beach Resort! Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are truly pleased to hear that you appreciated the beautiful environm… Zobrazit více