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Reviews of Hanoi Memory Premier Hotel & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

52 Phố Mã Mây 52 Mã Mây, Quận Hoàn Kiếm, Hà Nội, Phố Cổ, Hà Nội, Việt Nam, Hoan Kiem, Hanoi, Vietnam

#812 of 1,018 hotels in Hanoi

Guests' Choice

Review Score

Based on 160 hotel reviews

5.6

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.4

  • Location

    8.2

  • Facilities

    6.1

  • Staff

    7.8

  • Value for money

    6.2

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 9, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 7 nights

    Hotel is in dire need of an upgrade a lot of things are really dated and old

    I good location

    Stayed in August 2024

  • Reviewed: May 6, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    It was a very noisy street close to a nightclubs full of backpackers. This doesn't stop until 6am. Hotel has seen better days, was a bit tired looking. Just as we were after the first night

    Liked that we were moved to another hotel when we couldn't sleep for the noise. Staff were fantastic and organised it right away. Nice room and location. If you don't like a lot of noise, stay in the French Quarter

    Stayed in May 2024

  • Reviewed: April 30, 2024

    7.0
    Could do with updates!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could do with updates, beds not very comfortable, noisy all night! We were on the top floor, and we could hear the rain on the roof but it sounded like it was dripping into room right over our heads!

    Stayed in April 2024

  • Reviewed: February 11, 2024

    5.0
    Good area
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Disco noise ALL night

    Location

    Stayed in February 2024

  • Reviewed: February 6, 2024

    6.0
    Cheap and good location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms could use a bit of updating

    Was cheap to stay so you get what you pay for. The location is great with a lot of shopping and food and bars at your doorstep.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    5.0
    Loud and run down
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quite run down hotel in the middle of a very loud party street in Hanoi. Pictures don't match up to the description. Bathroom wasn't cleaned properly and the shower didn't work properly. The location is right in the middle of a very loud party street which is great if that's what you're after but there's no barrier between the room and the noise. Not that cheap compared to what some places offer.

    The staff were friendly.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    7.0
    All goodthanls
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    all good Thanks

    Stayed in December 2023

  • Reviewed: December 13, 2023

    7.0
    Warm welcome with great hospitality and in the midst of the Old Quarter
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is some construction going on next to the hotel which started extremely early morning, so unfortunately noisy at this time.

    The location is really central of the old quarter, so everything close and available. Note that it’s quite touristy, which is great for convenience. Also, we encountered some confusion about the actual rooms which were not as advertised on booking. Therefore we talked to the hotel manager, whom found a reasonable solution in the form of compensation. Vietnam is really picking itself up again after covid, so with changes of hotel owners and staff some problems arise. However, here they are fully aware and they strive for utmost hospitality. That’s memorable and absolutely pleasant. My appreciation.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bars around the hortel were loud, so I could hear the beats in my room.

    Very reasonable price.

    Stayed in December 2023

  • Reviewed: November 16, 2023

    7.0
    The location is really great
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The location is great .

    Stayed in November 2023

  • Reviewed: October 29, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room, Toilet

    Location, Front desk staffs

    Stayed in October 2023

  • Reviewed: July 29, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    room needs renovation. very bad condition. balcony is dirty

    good people, receptionists, hall

    Stayed in July 2023

  • Reviewed: July 20, 2023

    6.0
    Alright
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn’t look like photos. Door was kinda broken. Water stopped for a little while. It’s a bit noisy from the bars outside

    Location was excellent. The lobby is nice and staff are friendly. Bed very comfy and air con very good

    Stayed in July 2023

  • Reviewed: July 5, 2023

    5.0
    not great
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    the hotel hasn’t been maintained. the rooms are very old, cracks in the wall and damaged furniture. the toilet and shower were leaking water. The vibrations on the wall and noise from the club next door, went on until 3am

    location was good

    Stayed in June 2023

  • Reviewed: April 3, 2023

    7.0
    Good centric location!
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The awful cat pee smell at the reception and lobby. They need to work a little bit about the cleanliness in general (rooms and common areas).Toilet in the lobby was always dirty like a street WC.

    Very good location but very noisy at night due to the clubs situated next to the hotel. The reception staff is very nice and helpful.

    Stayed in March 2023

  • Reviewed: March 30, 2023

    7.0
    Enjoyed the stay, close to restaurants, streetfood & bars.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights

    Great location & staff, good value for money.

    Stayed in March 2023

  • Reviewed: February 22, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a first class flat screen HD TV in the room. But there was only one channel on it VTV1.

    The staff were very nice and helpful.

    Stayed in February 2023

  • Reviewed: January 23, 2023

    6.0
    Nice location, very cheap basic hotel
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was hard to communicate with staff especially at reception as they barely can speak or understand english and the misunderstanding is very easy. I was freezing at night as the air conditioning did not work.

    It is in a very strategic location, walking distance to amenities and historical points of interest.

    Stayed in January 2023

  • Reviewed: January 22, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were so lovely. They don't speak much English but you can help with the translate. The room was nice and comfy however could be cleaner, but is good for the value of money. The location is perfect

    Stayed in January 2023

  • Reviewed: January 15, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There's a construction site next door with a big crane and they worked all night, which disturbed my sleep. But I know it's not the hotel's fault.

    Nice staff, they offer airport transport with good price. The room is decent.

    Stayed in January 2023

  • Reviewed: January 15, 2023

    6.0
    friendly staff and good value for money, however photos are very flattering!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the pictures are very flattering, however in reality the room is very dated and had an odour (possibly the fridge?) it is worth noting it is located on a busy street so you can hear noise throughout the night.

    staff were very helpful and kind. they we’re accommodating to the fact that we arrived very late and were friendly when we had questions.

    Stayed in January 2023

  • Reviewed: January 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room is small and quite old, lots of stains and scuff marks on the walls and floor, not the best value for money. Bathroom door didn't fit the frame(!) so we couldn't close bathroom door. Building works next door..

    Very friendly and helpful staff, central location in the old quarter.

    Stayed in January 2023

  • Reviewed: June 18, 2025

    1.0
    It was rundown, and had mould in the bathroom. It was so bad, didn’t even spend the night and left for another hotel. W
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. The photos used were not accurate.

    Only the photos on booking.com

    Stayed in June 2025

  • Reviewed: March 6, 2025

    1.0
    Negative
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property is in a very busy street, bars played music until 3am Room is very old and the bathroom is very old… We didn’t have a good experience with our stay

    The staff are very polite

    Stayed in March 2025

Showing 1 - 25

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