Insufficient care / management of the breakfast area. Chair was dirty with food and had cigarette burns. Various items on the table, napkins holder etc, dirty and not correctly placed. Table mat cheap plastic and frayed. At this price point, I think these points should be fixed. Perhaps management are not aware that there is a problem. At first glance, it all looks "fine"? There is an overall liking / trend for large and mixed breakfast buffets served at all big hotels of this class. This is enjoyed by 90% or more of all travellers and guests, but not by this guest. I wanted ONE high-quality coffee and ONE high-quality croissant or pastry. I could have had 100 coffees and 100 different foods, but NOT of a high quality. After day one, I no longer went to breakfast. Since there are more coffee shops in Hanoi per head of population than anywhere else on earth, finding good coffee is not a problem. :-)

Very professional staff and a really excellent room. Huge bed. Good hygiene. A large window that could be opened. Very easy and comfortable aircon and no troublesome light sources in the rooms from fire or other equipment. A very peaceful and happy 3 nights. I escaped to the Mercure La Gare after very bad experiences at cheaper hotels. The standards in Hanoi are low for lower-class hotels, the photographs are extremely deceptive, the managers can be aggressive and awful. To avoid risk, stress and financial loss, stay at higher class hotels such as this one.

Stayed in July 2025

None

Excellent location, 200meters to train station and Thailand embassy. to old quarter (out hotel go left on main road-1.5 kl, make a left to the Hanoi Cathedral.

Stayed in May 2025

very accommodating staff, clean rooms

Stayed in March 2025

I booked a car to the airport from the reception desk and was shocked to discover that the price charged was about three times the going rate. Should have known better and used Booking.com app or local Grab app.

Very close to Hanoi railway station, barely a five minute walk. A busy hotel; lots of tour groups in and out all day long, so obviously a long standing decent reputation. Comfy, clean room with enormous bed, reasonable storage for clothes and a good bathroom. In a city as vast as Hanoi, the first time visitor has no idea about how good the location is but we were assured by family who live there that we’d picked a good spot. More a hotel for a short transit stop than a long stay, but none the worse for that. I’d use it again.

Stayed in March 2025

Many tour groups were staying there. Was crowded at meal time.

Standard Vietnamese breakfast buffet. Quiet and close to walking locations.

Stayed in February 2025

Small rooms. No space for nags or to unpack bags or store clothes. Design as if you won't spend more than one night. Staff with limited English communication skills.

Walking distance from the lake and conveniently located to few attractions.

Stayed in February 2025

Good choices and tasty food

Stayed in February 2025

No bidet in the toilet.

The location.

Stayed in January 2025

The room was fine, the size was fine, it had a window but there was no view contrary to expectation. Overall, the property was small compared to others at the same 4 star level.

I liked that the property was on the outskirts of the Old Quarter away from the noise. It was close but not too close. The location was better imo. Also, the staff was very friendly and accommodating.

Stayed in December 2024

Rooms were very small

Well located

Stayed in December 2024

Perfect location for exploring Hanoi on foot. Staff very friendly. Starbucks up the road too for European style coffee

Stayed in November 2024

I liked the friendly front desk personnel and the wonderful restaurant, very reasonably priced.

Stayed in October 2024

all was fine

Stayed in November 2024

Bathtub

Stayed in August 2024

The room was clean and spacious. It is very quiet. Staff are friendly and efficient.

Stayed in August 2024

Location is 4/5

This place felt like an oasis in the desert after the first hotel we booked (an left immediately) in Hanoi. It is nearby all attractions, very clean and tidy. Staff is helpful, engaging and friendly. Breakfast is simple and tasteful, although the cheese selection could be improved. Overall we had a really nice experience. 100% Recommended!

Stayed in March 2024

I have to leave early, so had to have breakfast right after 6am, the egg and noodle station is mostly unmanned, you have to wait for the cook to come around (probably busy in kitchen)

Front staff was friendly and could converse well in English. Location very near to railway attractions, local market, railway station, 45min drive to airport (depends on traffic)

Stayed in May 2024

Nice hotel in an ideal location, shower in the superior room was fine but went all over the floor using the rain shower, only grudge really, maybe need heating as we were there when it was 10 degrees outside.

Stayed in January 2024

nothing

Wide range of items to choose from all very good.

Stayed in December 2023

I didn’t have hot water in my shower, and when I asked, they didn’t fix it. Not a huge problem given how hot it was.

It was ina good location and was very comfortable.

Stayed in October 2023

The laundry bag in the room was chargeable.

Convenient location. The windows are double glazed which makes the room so quiet, cannot hear the traffic. The air-con and toilet exhaust are very quiet too. Staff are able to communicate in good English and are very helpful.

Stayed in August 2023

Clean calm and convenient.

Stayed in June 2023

Na

All around atmosphere great

Stayed in June 2023

reception staff does not speak english well and could not fix an issue with bath, but roomkeeper fixed it by herself

location is good

Stayed in May 2023