Reviews of Mercure Hanoi La Gare Hotel 4 stars
94 Ly Thuong Kiet Street, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewVery professional staff and a really excellent room. Huge bed. Good hygiene. A large window that could be opened. Very easy and comfortable aircon and no troublesome light sources in the rooms from fire or other equipment. A very peaceful and happy 3 nights. I escaped to the Mercure La Gare after very bad experiences at cheaper hotels. The standards in Hanoi are low for lower-class hotels, the photographs are extremely deceptive, the managers can be aggressive and awful. To avoid risk, stress and financial loss, stay at higher class hotels such as this one.
Insufficient care / management of the breakfast area. Chair was dirty with food and had cigarette burns. Various items on the table, napkins holder etc, dirty and not correctly placed. Table mat cheap plastic and frayed. At this price point, I think these points should be fixed. Perhaps management are not aware that there is a problem. At first glance, it all looks "fine"? There is an overall liking / trend for large and mixed breakfast buffets served at all big hotels of this class. This is enjoyed by 90% or more of all travellers and guests, but not by this guest. I wanted ONE high-quality coffee and ONE high-quality croissant or pastry. I could have had 100 coffees and 100 different foods, but NOT of a high quality. After day one, I no longer went to breakfast. Since there are more coffee shops in Hanoi per head of population than anywhere else on earth, finding good coffee is not a problem. :-)
Dear Paola, Thank you for sharing such detailed and thoughtful feedback following your recent stay at Mercure Hanoi La Gare. We are truly pleased to know that you had a peaceful and enjoyable three-night stay with us, and that you appreciated the professionalism of our team, the comfort of your room, and the overall restful atmosphere. It means a great deal to us that you chose to stay at our hotel after a difficult experience elsewhere — your trust is greatly appreciated. We also sincerely thank you for highlighting areas where we can improve. Your comments about the breakfast area setup, cleanliness, and the quality of specific items have been carefully noted. While we aim to cater to a wide variety of tastes with our buffet, we understand your preference for a simpler, more refined offering, and your insights are extremely helpful as we review our service standards. We hope to welcome you again in the future and offer you an even better experience. Warm regards, Nga Vo (Ms.) Front Office Manager
Dear Paola, Thank you for sharing such detailed and thoughtful feedback following your recent stay at Mercure Hanoi La Gare. We are truly pleased to know that you had a peaceful and enjoyable three-night stay with us, and that you appreci… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewExcellent location, 200meters to train station and Thailand embassy. to old quarter (out hotel go left on main road-1.5 kl, make a left to the Hanoi Cathedral.
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Dear Jean, Thank you for your wonderful feedback and high rating! We’re glad you appreciated our excellent location near the train station, Thailand embassy, and the Old Quarter. It’s great to hear you enjoyed exploring the nearby attractions. We look forward to welcoming you back to Mercure Hanoi La Gare on your next visit. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Jean, Thank you for your wonderful feedback and high rating! We’re glad you appreciated our excellent location near the train station, Thailand embassy, and the Old Quarter. It’s great to hear you enjoyed exploring the nearby attracti… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified review200meters to Hanoi train station, 2 kilometers walk from front hotel GO Left, Ly Thuong Kiet to Old quarter
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Dear Mr. Jean, Thank you for your perfect rating and helpful comment! We’re glad you enjoyed our convenient location near the train station and within walking distance to the Old Quarter. We hope to welcome you back to Mercure Hanoi La Gare very soon! Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Mr. Jean, Thank you for your perfect rating and helpful comment! We’re glad you enjoyed our convenient location near the train station and within walking distance to the Old Quarter. We hope to welcome you back to Mercure Hanoi La Gar… Show more
Reviewed: 3 May 2025 · Stayed in March 2025
Verified reviewThe hotel is so comfortable and clean. Location is 1km from the center and Old Quarter which is still manageable to walk. The staff were so polite and helpful. Smooth check in and check out. Special thanks to Ms. Ngoc who assisted me with my bus booking, you are a star!!
Dear Ms. Versola, Thank you very much for your exceptional review and perfect score! We’re delighted to hear that you enjoyed the comfort and cleanliness of the hotel, as well as our convenient location. It\'s wonderful to know that our team—especially Ms. Ngoc—made such a positive impression and assisted you so well with your bus booking. Your kind words have been shared with her, and they truly mean a lot. We’re glad your check-in and check-out experience was smooth, and we look forward to welcoming you back to Mercure Hanoi La Gare on your next visit to Hanoi! Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Ms. Versola, Thank you very much for your exceptional review and perfect score! We’re delighted to hear that you enjoyed the comfort and cleanliness of the hotel, as well as our convenient location. It\'s wonderful to know that our t… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewVery disappointing ! There were four water bottles in the room . The bottles were of 2 different designs . But since all had water and nobody told us anything we thought all to be complimentary and drank . Later while check out they billed for two bottles saying two of the bottles were chargeable . This was very dissatisfied behaviour. They should have informed us before which is complimentary and which is chargeable and when they hadn’t said anything they shouldn’t charge for such a basic thing as water .
Dear Ms. Nita, Thank you for sharing your feedback with us. We sincerely apologize for the confusion and any inconvenience you experienced regarding the water bottles. To clarify, we do provide both complimentary and chargeable water in the room, and each is labeled accordingly to help guide our guests. We are sorry if this was not clear during your stay and will review how we can improve communication to avoid any misunderstandings in the future. Your comments are important to us, and we truly appreciate the opportunity to improve. We hope to have the chance to welcome you back for a better experience. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Ms. Nita, Thank you for sharing your feedback with us. We sincerely apologize for the confusion and any inconvenience you experienced regarding the water bottles. To clarify, we do provide both complimentary and chargeable water in th… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewGood location
Bad smell (mould) in support the staff sent some to our room cleaned the aircon did make a difference The rest of our stay was great
Dear Ms. Donna, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our convenient location and that our team was able to assist you promptly with the issue you experienced. We sincerely apologize for the initial discomfort caused by the smell in the room, and we appreciate your understanding and patience as we addressed it. Your feedback is valuable to us as we continuously work to improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Ms. Donna, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our convenient location and that our team was able to assist you promptly with the issue you experien… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewvery accommodating staff, clean rooms
Dear Melani, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nga Vo (Ms.) Front Office Manager
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewVery close to Hanoi railway station, barely a five minute walk. A busy hotel; lots of tour groups in and out all day long, so obviously a long standing decent reputation. Comfy, clean room with enormous bed, reasonable storage for clothes and a good bathroom. In a city as vast as Hanoi, the first time visitor has no idea about how good the location is but we were assured by family who live there that we’d picked a good spot. More a hotel for a short transit stop than a long stay, but none the worse for that. I’d use it again.
I booked a car to the airport from the reception desk and was shocked to discover that the price charged was about three times the going rate. Should have known better and used Booking.com app or local Grab app.
Dear Mr. Edward, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location convenient and that you enjoyed the comfort and cleanliness of your room. It\'s also wonderful to know that you would consider staying with us again for future visits to Hanoi. Regarding your comment on the airport transfer, we sincerely apologize for any inconvenience caused. Please allow us to explain that hotel-arranged transportation services are generally priced higher than ride-hailing apps such as Grab or online booking platforms. This is because we prioritize providing our guests with professional drivers, guaranteed availability, safety, and reliability, especially during peak hours or for early and late transfers. We understand that clearer communication would have been helpful, and we will certainly review how we can better inform our guests about their options. Thank you once again for your valuable feedback. We appreciate your trust in choosing Mercure Hanoi La Gare and we look forward to welcoming you back again. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Mr. Edward, Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location convenient and that you enjoyed the comfort and cleanliness of your room. It\'s also wonderful to know that… Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewExcellent location.
Dear Ms. Joett, Thank you for your wonderful review! We are delighted to hear that you enjoyed our excellent location. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Ms. Joett, Thank you for your wonderful review! We are delighted to hear that you enjoyed our excellent location. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewStandard Vietnamese breakfast buffet. Quiet and close to walking locations.
Many tour groups were staying there. Was crowded at meal time.
Dear Ms. Colleen, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our quiet location and convenient access to nearby attractions. We appreciate your understanding regarding the busier atmosphere during meal times, especially when hosting multiple tour groups. Your comments are valuable and help us improve the dining experience for all our guests. We hope to have the pleasure of welcoming you back to Mercure Hanoi La Gare on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Ms. Colleen, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our quiet location and convenient access to nearby attractions. We appreciate your understanding regarding the busier a… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in December 2024
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewWalking distance from the lake and conveniently located to few attractions.
Small rooms. No space for nags or to unpack bags or store clothes. Design as if you won't spend more than one night. Staff with limited English communication skills.
Dear Mr. Prashant, Thank you for sharing your feedback following your stay with us. We are glad to hear that you appreciated our convenient location within walking distance to key attractions. We appreciate your comments regarding the room size and storage space, as well as the communication challenges. Please rest assured that we are continuously working on improving both our facilities and our team\'s language skills to better serve our international guests. We hope to have the opportunity to welcome you back to Mercure Hanoi La Gare in the future and provide an even more comfortable experience. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Mr. Prashant, Thank you for sharing your feedback following your stay with us. We are glad to hear that you appreciated our convenient location within walking distance to key attractions. We appreciate your comments regarding the room… Show more
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewGood choices and tasty food
Dear Mr. Jonathan Reynolds, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our food offerings and found our hotel to be a convenient base for visiting the Old Quarter. Your satisfaction is very important to us, and we look forward to welcoming you back to Mercure Hanoi La Gare in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager
Dear Mr. Jonathan Reynolds, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our food offerings and found our hotel to be a convenient base for visiting the Old Quarter. Your satisfact… Show more