Reviews of Mövenpick Villas & Residences Phu Quoc 5 stars
Ong Lang Beach Cua Duong Village, Ong Lang, 92000 Phu Quoc, Vietnam
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff were amazing, they place is wonderful and they made me a great experience.
Nothing
Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welc… Show more
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI liked the pools and location wasn’t too bad, peach teas were great too
There’s a long list of things we didn’t enjoy at this hotel. First off it’s definitely not a five star, more like a 3.5-4. We stayed at the residence and if I knew there was such a large disparity between here and the Waverley, I would have not chosen this side. They say that the breakfast is the same but didn’t advise that you can only eat at the one you booked at. One morning we walked over to the Waverley and ate there and it had so much more choices provided. The restaurant needs to change their menus up. Having the same options everyday became a little tedious, and being quite far from anywhere we tended not to go out for dinner very often. The staff were ok, but if you asked a question they didn’t want to answer, they tended to revert back to I don’t understand and walk away. The weather was a bit up and down, which you would expect at this time of the year but one probably the best day/ night of weather we walked down to the beach and was going to take sunset photos on the swing. We had to ask the hotel lifeguards to get off the swing as they were busy taking pictures of themselves. Price for hiring inflatable toys for the pool are a rip off. 300k dong for a short time is crazy and the towel police are a little over the top. Rooms were fine. Just wish on a crappy night we were able to log into Netflix or something to pass the time. This can be done but only on android devices. One other small thing. In a 5* hotel, I would expect a flannel and not to have to use a larger towel to wash with.
Dear Mr. James, Thank you for taking the time to share your experience. We sincerely regret for the shortfalls you encountered during your stay. As our valued guest, you deserve a seamless and attentive welcome, and we regret that we did not meet that expectation. Please rest assured that your feedback has been shared with the relevant teams. We are taking immediate steps to review and incorporate your comments into our ongoing efforts to enhance the guest experience. We truly appreciate your insights and hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Michelle Vu Guest Experience Manager
Dear Mr. James, Thank you for taking the time to share your experience. We sincerely regret for the shortfalls you encountered during your stay. As our valued guest, you deserve a seamless and attentive welcome, and we regret that we did n… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewYes I enjoyed food
Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welc… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewVery comfortable place to stay. Staff were exceptional. Cleaning, gardening, reception and restaurant staff all brilliant. Villa was lovely and everything ran smoothly. This is a fantastic place to stay and would highly recommend it
Absolutely nothing
Dear Mr. Alistair, Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services. We truly appreciate your generous support and for noticing the efforts of our Heartists. We’ll be sure to pass your kind words along to our team. Your support is the greatest motivation for us to keep delivering the best experience possible. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear Mr. Alistair, Thank you very much for taking the time to share your rating with us. It’s wonderful to know your family have been enjoying our services. We truly appreciate your generous support and for noticing the efforts of our Hear… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewRelaxing hotel
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Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welc… Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewChocolate hour
Too far from town and no good way to get there
Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. While we are a bit tucked away, we’re glad you found the experience well worth it. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear valued customer, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. While we are a bit tucke… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBeautiful sea view from the balcony, the staff is exceptionally helpful and welcoming, variety of food options, spa treatments
Dear Mr. Viktor, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear Mr. Viktor, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff. Peaceful and quiet location, away from people. Comfortable and spacious king studios.
Needs more food choices for those that don't eat pork.
Dear Nurul Amin, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We truly value your feedback and will incorporate it into our action plan as we continue to improve the guest experience. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear Nurul Amin, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We truly value your feedback… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe location is nice, the hotel was very clean, the food varieties enough and the food quality is amazing
Dear Ahmed, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear Ahmed, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewThis is a beautiful Island and reminded me of Hawaii
Dear Wonda, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear Wonda, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you … Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewBeautiful location, lovely comfortable room, excellent meals, great facilities.
Nothing
Dear Mr. John, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear Mr. John, Thank you very much for taking the time to share your rating with us. We truly appreciate your kind support— it means a lot to our team and encourages us to keep doing our best for our guests. We look forward to welcoming y… Show more
Reviewed: 25 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewClean contemporary comfortable room with very good breakfast
Limited menu options for Vietnamese food Shuttle to the market was great but shame guest had to pay for the service and the pick up time only had 1 option. Beach wasn’t very clean
Dear Katie, Thank you so much for your kind words! We're truly delighted to hear that you have been enjoying our breakfast spread and room facilities. As we welcome guests from around the world, we aim to enhance their dining experience with a diverse selection of international dishes. At the same time, we're proud to showcase the richness of Vietnamese cuisine through Lang Chai (100% local menu), fusion offerings at Aura Beach Club, and more options at Islander. We're glad you appreciated the shuttle bus service to the market. While it runs on a fixed schedule with a small fee, we’re continuously reviewing guest feedback to enhance convenience. For a free alternative, local buses operate every 15 minutes from the station just outside our main gate, and we’re happy to escort guests there by buggy. Regarding the beach, we understand your concern. As a beachfront resort, conditions can vary with the season, but our team works hard to keep the area clean. We’re also committed to sustainability efforts to help protect the coastline. Thank you once again for your valuable feedback—it truly helps us continue improving our guest experience. We look forward to welcoming you back to our resort in the future. Warm regards, Michelle Vu Guest Experience Manager
Dear Katie, Thank you so much for your kind words! We're truly delighted to hear that you have been enjoying our breakfast spread and room facilities. As we welcome guests from around the world, we aim to enhance their dining experie… Show more