Reviews of Muong Thanh Grand Cua Lo Hotel 4 stars
232 Binh Minh, Cửa Lò, Vietnam
Loading
Guests also reviewed these properties:
Tuguegarao City, Philippines
Gold Coast, Australia
Longgang, China
Kraków, Poland
Castillo de Locubín, Spain
Playa del Carmen, Mexico
Pula, Croatia
Udaipur, India
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewHotel close to sea so good view.
No
Dear Mr. Prasert Ariyaarpakul Thank you for taking the time to review our hotel's service prices. We are pleased to know that you are satisfied with the hotel's service quality. His detailed reviews and star ratings are a source of great encouragement for the staff of Muong Thanh Grand Cua Lo Hotel to further improve service quality. We hope to have the opportunity to welcome you back in the near future and bring you even better experiences. Please contact the hotel if there is anything we can do to help make your next stay more enjoyable. Thank you very much, Hotel Director - Nguyen Thi Hien
Dear Mr. Prasert Ariyaarpakul Thank you for taking the time to review our hotel's service prices. We are pleased to know that you are satisfied with the hotel's service quality. His detailed reviews and star ratings are a source of… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewSlow internet No wardrobe Weak lighting
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 February 2024 · Stayed in January 2024
Verified reviewStaff were very helpful and friendly. It was clean and tidy and comfortable.
As it was off season, the pool was closed. The gym had very limited equipment, didn't match the photos. There was very limited food and drinks available in the hotel. Staff went out of their way to accommodate us with whatever they had available.
Dear Mr. Erica, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and tidy with serving of helpful and friendly staff. We're also sorry to hear that you were disappointed with the limited status of the pool, gym room as well as food and drink at the hotel. We understand how important it is for our guests to have access to all the services with highhest quality. We'll certainly take note of your feedback and improve it. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel manager Nguyen Thi Hien (Mrs. )
Dear Mr. Erica, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and tidy with serving of helpful and friendly staff. We'… Show more
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 13 January 2024 · Stayed in January 2024
Verified reviewGood room with good view
Staff in the restaurant speaks 0 words english.
Dear Mr./Ms. Fabian, Thank you for taking the time to review our property, your comments are very much valued. We're sorry to hear that you were upset with the English speaking skills of our restaurant's staff. We know the importance of foreign languages in communication to provide good quality service. We also know that our staff are being weak in this field although they try in manners and always keep the professional serving. Therefore we held internal English supplementary classes during times when there were no customers. We'll certainly take note of your feedback and absolutely remedy this situation. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel Manager Nguyen Thi Hien (Mrs. )
Dear Mr./Ms. Fabian, Thank you for taking the time to review our property, your comments are very much valued. We're sorry to hear that you were upset with the English speaking skills of our restaurant's staff. We know the impor… Show more
Reviewed: 17 November 2023 · Stayed in November 2023
Verified reviewEverything was ok. Not spectacular.
Dear Ms. Melanie, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear that you were disappointed with the surrounding area. While we don't have control over external factors, we understand how important it is for our guests to have access to nearby restaurants and bars. We'll certainly take note of your feedback and share it with the appropriate parties. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel manager Nguyen Thi Hien (Mrs. )
Dear Ms. Melanie, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear th… Show more
Reviewed: 2 September 2023 · Stayed in August 2023
Verified reviewGiod
Nothing
Dear valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Muong Thanh Grand Cua Lo. Best regards, Hotel Manager Nguyen Thi Hien (Mrs. )
Dear valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in … Show more
Reviewed: 2 September 2023 · Stayed in September 2023
Verified reviewReviewed: 6 July 2023 · Stayed in July 2023
Verified reviewReviewed: 29 March 2023 · Stayed in March 2023
Verified reviewvery clean, comfortable and spacious room with a nice view.
the surroundings of the hotel used to be very nice with plenty of restaurants and bars at the beach front. For a reason beyond my comprehension they have demolished all that made the beach so nice.
Dear valued guest, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear that you were disappointed with the surrounding area. While we don't have control over external factors, we understand how important it is for our guests to have access to nearby restaurants and bars. We'll certainly take note of your feedback and share it with the appropriate parties. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel manager Nguyen Thi Hien (Mrs. )
Dear valued guest, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear t… Show more
Reviewed: 23 January 2023 · Stayed in January 2023
Verified reviewReviewed: 1 January 2023 · Stayed in December 2022
Verified reviewReviewed: 5 November 2022 · Stayed in November 2022
Verified review