The staff is very accommodating especially Hannah. She gave us travel tips and assistance even before our trip to Hanoi.

Stayed in November 2024

None

Clean, comfortable, spacious

Stayed in October 2024

Staff behaviour and attitude. Andy was very helpful. He made it super comfortable for us. Always there to help. Hannah was supportive as well.

Stayed in July 2024

Great support from my moon staff especially Andy. Hannah was also very helpful.

Stayed in July 2024

Tea can be added in Rooms

Absolutely wonderful stay and staff was a very humble specially the Reception team.

Stayed in June 2024

They were fair and friendly and nothing was too much trouble.

Stayed in April 2024

The room was large and had good hot water. And very quiet at night .The location was great .You could walk any where . The Staff was very friendly . Hannah the tour guide arranged trips for us to Sapa and Cat Ba island . We could leave our luggage there. And take a smaller bag for these overnighters. Thanks

Stayed in March 2024

-

Staff is great, specially Hannah who is super helpful with everything (from tours, to booking trains etc..) our stay was amazing. Highly recommended and very good location.

Stayed in March 2024

The rooms were very spacious and the staff were very helpful! It's very close to the train street as well. The rooms are also very quiet not too noisy. Definitely recommend!

Stayed in March 2024

Service, room everything

Stayed in January 2024

Thus is my first day in Hanoi, staffs are very friendly and nice. Highly recommendation.

Stayed in January 2024

I like to jenna and your staff Your breakfast is good food And your service is very soft. Thanks Prosanta Indra

Stayed in December 2023

We only got to spend one night here 😥

Such a charming hotel with friendly staff members that help you with anything you need. The rooms look cute and the breakfast was filling. Its located very near the center and its easy to walk around the city. Theres a mini fridge and complimentary water bottles which came in handy.

Stayed in December 2023

It's really good to stay, the staff really nice, especially Ms Dung ( Jenna) lovely and helpfull :))

Stayed in December 2023

Nothing

Food is good and staff is very friendly especially Hannah and jenna

Stayed in October 2023

Location , good facility Welcoming and good hospitality by receptionist Hannah , Thanks for co-ordinating day trip

nice & recommonded

Stayed in October 2023

The rooms are super spacious and clean, the staff is very friendly

The hotel is very well located, close to restaurants and tourist areas of the city.

Stayed in September 2023

Unfortunately some staff doesn't know English. But Google translate helped us

This hotel is fabulous! I was staying there 2 days and felt completely happy. Completely amazing interior. My room was small and I really enjoyed of it. Very cozy and clean. Staff are friendly, very helpful and polite. One of them knows Russian language even. Her name is Zina. Dining room is perfect! Breakfast very delicious and always on the time. What I also like that hotel located in very comfortable location in old city. I fall in love to Hanoi and highly recommend this hotel to everybody.

Stayed in September 2023

One of the lights in the room flickered a lot. Hole in the corner of the room so you can partially see into the rooms above and below

Staff extremely friendly (Lee I think his name was) very helpful when my girlfriend was sick and to help us find a hospital during the night. All staff very friendly Excellent location, clean and comfortable room

Stayed in July 2023

Nothing much, I enjoyed the stay!

I liked everything! It's located just opposite to an army headquarters! so safe place. Staffs are so good and friendly especially Mr. Kevin and Mr. Leo! Both are very good... Kevin provided lots of local information, so I used to ask him all details before I go out! Morning breakfast was very good, decent! Small room with all facilities! Thalong Water puppet show, Beer street, Night Market, Lake all are walkable distance! I loved Hanoi...

Stayed in July 2023

Beautiful hotel and rooms, great breakfast, nice staff

Stayed in February 2023

If I had to nitpick, the it says the room had a balcony, but it was too small not usable as it was overlooking the busy road.

I was impressed by the immaculate cleanliness and overall aesthetic of the hotel. Although not excessively lavish, the place had a cozy and inviting atmosphere that exceeded my expectations. What truly made my stay memorable was the staff. Kevin, Leo, and the wonderful ladies at the kitchen and reception went above and beyond to ensure I had a fantastic experience. They were always available to answer any questions I had and even provided me with useful information via WhatsApp. Their warm and hospitable nature was undoubtedly the highlight of my stay, and I couldn't be more grateful for their exceptional service. Nestled in the heart of the city, this hotel's prime location provided easy access to all the important places I wanted to visit.

Stayed in April 2023

Room could have used more plug sockets Sometimes the bathroom had a bit of a smell - but not noticeable in the room. Breakfast could have had more options

Room was comfortable and spacious Staff was very friendly, visibly invested when speaking with people staying at the hotel Prime location for exploring the city Breakfast offers an à la carte menu Felt very safe throughout the stay

Stayed in April 2023

Had to take a flight of stairs to our room.

Hotel was located in a safe area (next to the army camp). Location was easy to move about & conveniently located plus able to cover a number of places on foot. Breakfast was average - simple, good & satisfying. Staff was super friendly, helpful, polite & always greeting with a smile. From the moment we step foot into the hotel till our departure, it was more than pleasant. Always giving advise on things to do and even took the effort to remember us. Many thanks to the staff Julia & Charlie who did our check-in & Kevin who was pretty profound on local knowledge and gave help & advise on sightseeing questions.

Stayed in April 2023