Reviews of My Moon Hotel Hanoi 3 stars
59 Cua Dong, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
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Reviewed: 10 April 2025 · Stayed in March 2025
Verified reviewWe are vegan, so breakfast was not important. The location is nice
Washroom could be better
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewThe staff is very accommodating especially Hannah. She gave us travel tips and assistance even before our trip to Hanoi.
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewClean, comfortable, spacious
None
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewVery friendly & helpful staff
Breakfast choice limited Toilet has no proper shower box, hot water mixer difficult to control
Reviewed: 10 September 2024 · Stayed in July 2024
Verified reviewThe location was perfect. Within the Old Quarters and walking distance to Hanoi Train Street. The front desk was open hours and we had a guy wait for us since we had to check in the middle of the night since we rode a night bus from Sapa.
Very limited breakfast options. The room was a bit tad small. What we hated the most was that at checkout, the guy in charge at the front desk wouldn't let us go until we submitted a 5-star review of the hotel. We don't like the idea of being forced to give a high rating even if we were not satisfied with the stay. I told him that I would leave a review as soon as we were back home so I could be more detailed but he just kept on holding us up and insisting on rating them.
Reviewed: 6 August 2024 · Stayed in August 2024
Verified reviewLocation & room is big , staff was good
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewStaff behaviour and attitude. Andy was very helpful. He made it super comfortable for us. Always there to help. Hannah was supportive as well.
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewGreat support from my moon staff especially Andy. Hannah was also very helpful.
Reviewed: 11 June 2024 · Stayed in May 2024
Verified reviewReviewed: 7 June 2024 · Stayed in June 2024
Verified reviewAbsolutely wonderful stay and staff was a very humble specially the Reception team.
Tea can be added in Rooms
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewReviewed: 9 May 2024 · Stayed in May 2024
Verified reviewReviewed: 12 April 2024 · Stayed in April 2024
Verified reviewReviewed: 9 April 2024 · Stayed in April 2024
Verified reviewReviewed: 4 April 2024 · Stayed in March 2024
Verified reviewReviewed: 1 April 2024 · Stayed in March 2024
Verified reviewThe room was large and had good hot water. And very quiet at night .The location was great .You could walk any where . The Staff was very friendly . Hannah the tour guide arranged trips for us to Sapa and Cat Ba island . We could leave our luggage there. And take a smaller bag for these overnighters. Thanks
Reviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewStaff is great, specially Hannah who is super helpful with everything (from tours, to booking trains etc..) our stay was amazing. Highly recommended and very good location.
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Reviewed: 22 March 2024 · Stayed in February 2024
Verified reviewReviewed: 12 March 2024 · Stayed in March 2024
Verified reviewThe rooms were very spacious and the staff were very helpful! It's very close to the train street as well. The rooms are also very quiet not too noisy. Definitely recommend!