My only issue was the size of the breakfast dining area and not enough choices for vegetarian options. I don't mind the busy sounds of Hanoi but you may want to consider if you are a light sleeper.

Amazing stay at the San Palace. The front desk were so kind and very knowledgeable/ English language was very good/ Ngoc and Linh were so professional and advised us on everything we needed. We were very thankful to brother Linh who went out of his way to help us book a last min hotel on the night of our flight. Due to the road closures for the 80 year Vietnam celebrations we were advised to move closer to the airport. He called hotels for us and sorted everything to make it easier for our children. The hotel is clean and rooms were immaculate. Breakfast was good and had a selection of food. Location was very good - right in the heart of Old Town Quarters with lots of services, food and coffee shops within minutes of the hotel. The kids enjoyed their stay and I would be sure to book this hotel again.

Stayed in August 2025

Nothing.

A fantastic hotel with an amazing location and staff with Tracey who was especially helpful and engaging who sorted any problems we had immediately. Thanks Tracey.

Stayed in August 2025

The pool was smaller than the pictures suggest and not in the best shape The lobby air con needs some cleaning as the smell was a bit off, but the rooms were semlling nice.

The staff was extremely friendly and did their utmost to make the stay memorable

Stayed in August 2025

This was our second stay at this hotel. We had a wonderful time, just like the first time. All the staff are very kind and helpful and take care of you from the moment you arrive to the moment you leave. Special thanks to William, who arranged both our airport transfers and the trip to Halong Bay. We will definitely choose this hotel again if we return to Hanoi!

Stayed in August 2025

A beautiful hotel just a few minutes' walk from the famous train route. We had a wonderful time; the staff was truly kind and always available. We also enjoyed the massages: top! We chose to return here on our return to Hanoi.

Stayed in August 2025

The dining room is in the same room as the reception which was a little strange. Also, when we booked our room it showed the balcony as having seating and a table however, this was not there and when we asked they were unable to provide them which was disappointing as this was a main reason for booking this hotel.

The staff were fantastic and so helpful. The location was brilliant, very close to Train Street and 20 minutes walk to Beer Street. Lots of nice coffee shops and restaurants close by.

Stayed in August 2025

Very comfortable and well-appointed. Location was great - an easy walk to the old town. Pool whilst not for swimming laps was perfect to cool off after sight-seeing. Breakfast very good and staff was very friendly and helpful, especially the receptionist and doorman.

Stayed in August 2025

The closed room no windows

Great area easy to walk

Stayed in August 2025

The toilet facilities.

The staff was really friendly and supportive.

Stayed in August 2025

water in the pool could be a bit cleaner; you can see here and there that the hotel is a bit worn out, but everything is clean; room is quite small, but was okay for us

very comfy bed, great location, very attentive staff, rooftop pool 24/7 open which was really nice to cool down in the heat, good A/C, good isolation to outside noise

Stayed in July 2025

Great position in the centre of the old town with a lovely street food market close by. Also so close to the train street. The centre is only a short 15min walk away. Staff were excellent organising a fantastic trip to Ha Long bay for us. Really responsive for any questions you had.

Stayed in August 2025

Great location and service from the entire team

Stayed in August 2025

Very friendly staff. They will help you with every question. I would really recommend to stay here. Perfect location, good facilities and nice breakfast.

Stayed in July 2025

Small hotel with lovely staff. The building is narrow and tall but they managed to have a tiny pool on the rooftop. The pool was surprisingly cool, even though it was very hot outside. We had a regular double room, which was pretty small but functional and the family room which was very spacious. The breakfast was good quality. Overall, a very pleasant stay.

Stayed in August 2025

Pool area was very tight and we chose not to use it after the first day. There was not enough shade or space for the size of the hotel.

The staff were wonderful. The room was spacious and pleasant. All the amenities were present and replenished when needed. Breakfast was the best we have had in Vietnam so far. ( been here 6 weeks). Great coffee. Right near train street. Good restaurants nearby.

Stayed in August 2025

The whole experience from entering the hotel and meeting Tracy was exceptional . She explained everything to us about the service we would get and also some great tips of getting around and places to see and eat at , when leaving to go to halong bay, Tracy organised to store our extra baggage and do a laundry wash for us for when we got back in a few days , the whole staff were very friendly and helpful, that made our first few days in vietnam very pleasant

Stayed in August 2025

Rooms were a little tired, did not like the glass separating the beds and bathroom.

Excellent location, friendly and helpful staff. Breakfast was great. Rooftop pool and bar while small was very needed on a hot day. Great value for money.

Stayed in July 2025

The weather haha, typoon had just passed threw took out the rooftop pool& bar they were closed

Enjoyed the breakfast Very good location Small room not so good but no traffic noise enjoyed

Stayed in July 2025

From the moment of arrival to departure the staff's attention to detail was exceptional. Special thanks to William, Luna and Tracey. The recommendations for local restaurants and sights were really helpful. There is a genuine friendly vibe and you get the sense that the team really want you to have a good time. The room was super comfortable and breakfast delicious. We highly recommend a stay here!

Stayed in August 2025

The noise of the street, traffic. But we knew, so we brought good earplugs. On the other hand, it was also good to see the life on the street

Location. Kindness of the staff. Very good breakfast. Spaceous room. small swimming pool 24/24h so you can refresh after a warm dag in the city.

Stayed in August 2025

Nothing

Staff were very friendly and accommodating. Very central in Hanoi. Moments from train street. Roof top pool was small but very much needed after a day walking around

Stayed in July 2025

Nothing much really.

The very convenient location and the professionalism of the staff. The room was very comfortable too.

Stayed in August 2025

The pool was very small

the hotel was in a very central location and the staff was excellent

Stayed in July 2025

Very nice staff - got us a quieter room to help us sleep . The hotel was clean ,had nice variety breakfast and a small pool - which was nice to chill .. would recommend booking it

Stayed in August 2025