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Reviews of New World Phu Quoc Resort 5 stars

Kem Beach An Thoi, An Thoi, Phu Quoc, Vietnam

#140 of 417 hotels in Phu Quoc

Guests' Choice

Review score

Based on 371 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    8.6

  • Facilities

    8.8

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 6 September 2025

    9.0
    Would definitely stay again and can be our main event
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 2 Bedrooms
    • Stayed 6 nights
    • Submitted via mobile

    A little inconvenient when having to call for a buggy to go everywhere within the resort, waits were usually 5-10mins which isn’t too bad

    Many facilities to use during the stay, pool at villa, main pool, water slides, beach with kayak, bicycles to use within property Food was lovely for both room service and at restaurants Free tickets with priority seating for Kiss of the Sea; Free shuttle to sunset town & to/from airport

    Stayed in July 2025

  • Reviewed: 1 September 2025

    9.0
    Loved The Stay
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 2 Bedrooms
    • Stayed 3 nights

    This hotel is a perfect stay specially for people travelling in groups as their vilas are good in size with comfortable & good sizes rooms with clean toilets. Enjoyed our stay here. There was private pool in villa, seprate pool of the resort and private beach was beautiful and clean.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Friendly and helpful staff. Pool is big with water sports
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 2 Bedrooms
    • Stayed 4 nights
    • Submitted via mobile

    Long waiting time for buggies during peak hours

    The hotel is located in large and nature environment and our two rooms are in one villa with a mini private pool and living / dining area which is perfect for a family of 4.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Good trip for family
    • Leisure trip
    • Group
    • Garden Pool Villa - 3 Bedrooms
    • Stayed 2 nights
    • Submitted via mobile

    There only Italian restaurant served Dinner

    Privacy, great beach

    Stayed in July 2025

  • Reviewed: 23 July 2025

    9.0
    Beautiful family holiday with nice food and great pool and beach backdrop
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 3 Bedrooms
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything☺️ The villa was huge and the private pool a great addition. However, we spent most of the time at the large pool and slides by the beach. Even though it was rainy season we enjoyed our time very much. The breakfast buffet was excellent with lots of fresh options and freshly prepared food from Korea, Vietnam and other countries.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    8.0
    Satisfactory
    • Leisure trip
    • Group
    • Garden Pool Villa - 2 Bedrooms
    • Stayed 2 nights
    • Submitted via mobile

    The shampoo and body bath is not very fragrant. There were water leaking at the doors of the rooms. Other than that, everything is good.

    The shampoo and body bath is not very fragrant. There were water leaking at the doors of the rooms. Other than that, everything is good.

    Stayed in June 2025

  • Reviewed: 1 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Garden Pool Villa - 1 Bedroom
    • Stayed 4 nights

    Shower wasn't as clean/ quite worn out and dirty looking which was surprising seeing as the property is only a few years old.

    Beautiful property, friendly staff and always accommodating to our needs. Buffet breakfast was great, bed was comfortable

    Stayed in April 2025

  • Reviewed: 26 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 2 Bedrooms
    • Stayed 4 nights
    • Submitted via mobile

    The resort is huge! Per staff almost 500villas! It was quiet time between holidays, so the place wasn’t fully booked, but if all villas are in use, there are a couple thousand (!) people in the resort - I wouldn’t want to be there then…

    Stayed in April 2025

  • Reviewed: 17 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 2 Bedrooms
    • Stayed 3 nights
    • Submitted via mobile

    Too Many Mosquitos Mangos drop from the tree and make it so sticky on the floor

    Buffet breakfast 👍 Love the Swimming pool and kid zone area

    Stayed in March 2025

  • Reviewed: 17 March 2025

    7.0
    Great for family's but away from town
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 6 nights

    The location was 35 minutes from the main town which meant each time you wanted to go outside of the resort it was a 1 hour round trip. I asked for fresh milk for my son (who is younger than 1 y.o) and they charged me VND610,000 which is AUD$38 for 1L of milk. This was the most disappointing thing about the resort. Milk costs VND90,000 (AUD~$5) in the supermarket. There's a mark up, and then there is extortion. There is a kitchen in the villa but they charge you to use the gas which seems ridiculous given you are paying for a fully equipped villa, and also not stated in the booking. There was nothing provided to wash dishes either. They could have more food options on site, restaurants felt like they were the same foods after being there for a few days but there are no other options. There are also no washing facilities in your villa. Again these took away from the experience due to the expectation that a villa would have these things for a family. This was the main reason we booked a villa so very disappointing when it didn't have these basic things.

    The resort, and beach it is on, was beautiful and the facilities were very good (just like the images). The villas were extremely spacious and clean. The restaurants had nice food and the staff were exceptional (friendly and polite). The F&B Director (Jaye) made a special effort to ask guests for feedback, and we enjoyed having a chat with him. Buggies were very quick to arrive to take you around the resort. Overall it was a nice experience.

    Stayed in February 2025

  • Reviewed: 26 February 2025

    7.0
    Big resort without much soul
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 3 nights
    • Submitted via mobile

    Resort was too big and too cut off from real Vietnam

    Villas were large and nice

    Stayed in January 2025

  • Reviewed: 9 February 2025

    7.0
    Good place to stay
    • Leisure trip
    • Group
    • Garden Pool Villa - 3 Bedrooms
    • Stayed 6 nights
    • Submitted via mobile

    Missing a bit atmosphere and missing sun beds next to the pool and on the beach. No activities in the evening (shows, live music)

    Our Villa was very nice, big food variety for breakfast

    Stayed in December 2024

  • Reviewed: 9 February 2025

    8.0
    A great pleasure family teip
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 3 nights
    • Submitted via mobile

    A tiny merchandise shop at swimming pool selling swimsuits, sunscreen or others would be additional service to the guests.

    The front desk staff are nice and helpful. Speedy response if any request.

    Stayed in February 2025

  • Reviewed: 5 February 2025

    9.0
    Great place to stay with sun and beach
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 4 nights
    • Submitted via mobile

    No bath towel is refilled in the villa 😓

    It’s a good place for family to chill and relax. Nice facilities.

    Stayed in February 2025

  • Reviewed: 25 January 2025

    9.0
    I’m going back!!
    • Leisure trip
    • Family with young children
    • Deluxe Pool Villa
    • Stayed 4 nights
    • Submitted via mobile

    I liked everything?

    Beautiful spacious property - fabulous facilities and well maintained. Staff were very attentive and helpful.

    Stayed in January 2025

  • Reviewed: 18 January 2025

    9.0
    Beautiful & relaxing
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 3 Bedrooms
    • Stayed 6 nights
    • Submitted via mobile

    Restaurant prices are astronomical when compared to the rest of Vietnam but also even compared to Sydney prices. There’s also not a whole lot of selection & difficult to find cost effective lunches or snacks if eating at the resort. Kids menu was reasonable. We found better value restaurants just outside the resort for dinner most nights.

    Lovely rooms with private pool as well as the huge main resort pool. So much to do for little kids (8 & 5yrs) with the kids pool area, splash park with water slides, indoor kids club with a slide, ball pit & drawing. A little less structured than other resorts with kids being able to sign up for things eg bead making, or come & go as they wanted throughout the day. The beach is lovely with clear water and only small waves when windy. Lots of breakfast variety and constantly refilled throughout. The gym facilities are good. Despite other recent reviews we had no issues with pool towels or staff not speaking English who were very quick to find someone who could.

    Stayed in January 2025

  • Reviewed: 15 January 2025

    7.0
    Overall very nice resort but be prepared for lots of people and long wait times for food and drinks.
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 4 nights
    • Submitted via mobile

    It took very long wait time to get food and drinks, you have to put pool towels down early in the morning to reserve pool or beach chairs, very expensive for food and drinks.

    Fantastic facilities for the kids, beautiful beach and the villas were spacious and set up well for families with young kids.

    Stayed in January 2025

  • Reviewed: 11 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 7 nights
    • Submitted via mobile

    The problem was with sun bed, because it really hard to find free sunbed at the beach or pool. I suggest that personal must control if person don’t show up 3 hours that clean the sunbed. Because all people take place at 6 am and come to the beach at 3pm. It’s terrible.

    In the resort the personal is good, cleaning is good, food at breakfast is good.

    Stayed in January 2025

  • Reviewed: 7 January 2025

    7.0
    It was ok but could have been better
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 15 nights
    • Submitted via mobile

    There was a lack of sunbeds around the pool and on the beach not helped by people “reserving” them with towels (but not actually sitting on them for hours and hours) so nowhere to sit for our family other than the sand for the first week of our fortnight. Now what you expect from a quality resort. The evening buffer food was nice but not kept warm enough. The filters didn’t work in our villa pool so there were always insects and other floating matter so we hardly used it

    The villas were very nice and spacious. The swimming pool was enormous and the beach was nice and sandy. Lots of choice of food. Service was good.

    Stayed in January 2025

  • Reviewed: 7 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Grand Pool Villa
    • Stayed 6 nights
    • Submitted via mobile

    The staff is friendly, but most of them don’t speak English, which makes effective communication very difficult. It’s still a bit disorganized, there is room for improvement.

    The location, the beach and the sea is excellent. The resort is new and it has a good atmosphere.

    Stayed in January 2025

  • Reviewed: 5 January 2025

    8.0
    Beautiful scenery and resort; staff should be urgently reinforced to improve hotel management and maintanance.
    • Leisure trip
    • Family with young children
    • Premium Pool Villa - 3 Bedrooms
    • Stayed 6 nights
    • Submitted via mobile

    Total lack of management and control of the beach: lack of sunbeds and space for all guests; worn out sunbeds. Most staff do not understand nor speak English Cleanliness in the villas to be improved Average maintanance of villas: housekeeping only happens once a day and it is very approximate Quality and variety of food at dinner is average

    Superb location - beautiful environment - huge villas with nice private pool - privacy in the villa - best beach of the Island Excellent breakfast Nice and friendly hotel managers

    Stayed in January 2025

  • Reviewed: 3 January 2025

    7.0
    Family Christmas
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 3 Bedrooms
    • Stayed 11 nights
    • Submitted via mobile

    The staff in the main office were not as polite or accommodating as one might expect. For instance, after moving a bed against the wall to prevent my child from rolling off, I discovered that the floor underneath was very dirty. When I called to request it be cleaned, the response was not apologetic but simply, "You shouldn't have moved the bed." Additionally, they were very inflexible with room cleaning times. Despite having a 6-month-old baby and requesting cleaning to be scheduled around his nap times, they were unable to accommodate this, leaving us without cleaning for multiple days.

    Getting around the resort was easy, thanks to the excellent shuttle service. The breakfast was very good, with plenty of options to choose from. The pool was lovely, and the kiddy pool and slides were a great bonus. However, do ensure your young child wears water shoes while playing on the slides, as they were quite slippery, and I noticed several falls while playing with my toddler. The drivers, catering staff, and housekeepers were all friendly and helpful. The onsite nurse was fantastic!

    Stayed in January 2025

  • Reviewed: 3 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 3 Bedrooms
    • Stayed 6 nights
    • Submitted via mobile

    SPA it wasn't what I expected

    Stayed in January 2025

  • Reviewed: 28 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Garden Pool Villa - 3 Bedrooms
    • Stayed 10 nights
    • Submitted via mobile

    A severe lack of sunbeds and towels around the pool and beach area. Unless you reserved a lounger at 7am then you had no chance. It was frustrating when many villas had loungers in their gardens which were clearly not being used. Housekeeping could be improved. Rooms could be cleaned more thoroughly and bed sheets changed.

    The staff were wonderful. It was extremely busy when we stayed and they all worked so hard, always smiling and trying to help. The hotel is set on the most beautiful beach. White sand and clear blue water. Hotel grounds/ gardens are lovely. Food in the restaurants was very good. We really liked the outdoor evening buffet with live band.

    Stayed in December 2024

Showing 1 – 25

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