Honestly, there was nothing negative about my recent stay—it was a smooth and enjoyable experience from start to finish. The staff were attentive, the facilities were well-maintained, and every request was handled promptly and professionally. From check-in to check-out, everything went seamlessly. It’s rare to find a hotel where there’s truly nothing to complain about, but this one exceeded expectations.

What I really appreciated about this hotel was the exceptional friendliness and attentiveness of the staff. From the moment we arrived, they made us feel welcome and well taken care of. The room was spacious, clean, and very comfortable—perfect for a relaxing stay. Although the pillows were a bit too soft for us on the first night, we requested firmer ones the next morning, and they were delivered promptly without any hassle. That level of responsiveness really stood out. The breakfast buffet was impressive, offering a wide variety of international dishes alongside delicious local delicacies. It’s a great setup for travelers from all backgrounds, with something to suit every taste. One of the highlights of staying at Hotel Nikko Saigon is its fantastic location. Not only is there a convenient shopping mall right next door—with a great mix of restaurants, fashion boutiques, a cinema, and cozy coffee cafés—but the hotel is also within easy reach of many local clubs and popular tourist attractions. Whether you're in the mood for nightlife or sightseeing, everything is just a short ride away. This made our stay incredibly enjoyable and hassle-free, with plenty to explore both day and night. Highly recommended for travelers who want comfort, convenience, and a vibrant local experience all in one place. We also requested a late check-out, and the staff were very accommodating, extending our stay with no issues. It made our departure much smoother and stress-free. Overall, the service, comfort, and food made our stay truly enjoyable. Highly recommended for anyone looking for a warm and well-managed hotel experience.

Stayed in September 2025

The coffee maker did not provided, only the kettle

The space and the bathroom

Stayed in August 2025

Great pool, spa, and other facilities. All the staff were extra friendly and helpful.

Stayed in August 2025

Nothing place was perfect

Clean and responsive people

Stayed in August 2025

Breakfast was not included, additional for a very western price $16 per person per day - but it was good - we did it for one day. The price for one bag of laundry cost was completely unreasonable. Go off campus for laundry service, look it up on your phone - pick up and drop off service. It's not a 5-star hotel, its facilities are a bit run down - 4 stars is fine.

That staff was professional, friendly, and professionally dressed. Secure building, for a digital nomad, I needed a safe and secure room to keep my essentials.

Stayed in August 2025

Property is dated.

Courteous staff

Stayed in August 2025

It was great we had a toilet in a separate room which was weird because we would have to go back to the bathroom to wash our hands after.

The staff were so accommodating and kind. The food and service at the lounge and breakfast buffet was lovely.

Stayed in July 2025

My only dislike was I found the bed to be quite hard.

The staff we amazing, polite and professional. The dinner buffet was exceptional with staff trying their best to offer more all you can eat seafood as much as possible.

Stayed in July 2025

The property has everything I needed, good variety in cuisine, health massage, spa, sauna, gym, pool & the room was outstanding. Good location.

Stayed in July 2025

Nothing. Everything is wonderful.

Staffs are excellent. Room is spacious. We got an upgrade and the room is very nice. Location is in the compound of shopping center including restaurants so it is very convenient.

Stayed in July 2025

None

Very nice hospitality and you can feel every detail with proper arrangement

Stayed in July 2025

The bed in our room was very hard and uncomfortable.

The property was spotless, beautiful decor.

Stayed in June 2025

The mouldy/mildew smells.

Nice, clean and spacious. Great buffet breakfast.

Stayed in June 2025

Nil

Clean and spacious

Stayed in June 2025

The spa prices were a little high in price, I know it’s a 5 star hotel but there are plenty of spa services around Vietnam which are much cheaper so I can’t justify paying such high rates for this.

Staff were excellent in their service and would go above and beyond to make guests feel happy and comfortable. Facilities and rooms were clean and quiet without loud noise compared to other hotels. We also liked the turn down chocolates we would receive every night before going to bed. The buffet breakfast was exceptional and probably one of the best we have had, the buffet dinner was also just as good with everything being so fresh and not tasting like it was reused.

Stayed in May 2025

-

5 star all the way 👌

Stayed in May 2025

Front office service and breakfast are excellent

Stayed in May 2025

N/A

Great facilities and staff were amazing.

Stayed in May 2025

It’s a big hotel so sometimes, you’ll have to wait for the elevator for a long time.

The room was spacious and I liked the shower a lot. The breakfast has a lot of choices. I didn't have time to enjoy the swimming pool. Even though it’s a big hotel, you don't hear noise from the other rooms. I plan to stay here again on my next visit to Ho Chi Minh.

Stayed in May 2025

Club lounge was fantastic and well worth it

Stayed in May 2025

I have not find anything everything perfect

Everything perfect

Stayed in May 2025

Kiddie Pool has lots of insects

Very clean room, hallway, dining area

Stayed in May 2025

Everything perfect

Stayed in May 2025

It’s expensive. Not ridiculous, but given its location I feel Its price point is at the absolute limit. However, the food and in particular the buffet breakfast and evening meals are outstanding.

This hotel is a pearl. It’s a top notch comfortable and quality establishment. It’s comfortable, the staff are simply charming, the food is unrivalled and the room I had was clean, comfortable, spacious and offered some wonderful views of the city.

Stayed in May 2025