Reviews of Omina Hotel & Travel 4 stars
2B Phố Hàng Gà, Hoan Kiem, Hanoi, Vietnam
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIncredible location in the middle of the old quarter, the staff was really friendly and did their best to help, the breakfast was really good and offered a variety of options
Dear valued guest, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our whole team. We truly appreciate your support and look forward to welcoming you back soon for another enjoyable stay. Warm regards, Ruby Customer Service Manager
Dear valued guest, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our whole team. We truly appreciate your support and look forward to welcoming yo… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAbsolutely amazing for the money 💰 Great location close to beach 🏖️ Awesome friendly staff 😁 Comfortable bed and bathroom was great too
Could only stay one night as they booked out. Not their fault. Just had to fill in this box ☑️
Dear valued guest, Thank you very much for your kind words. We are delighted to know that you enjoyed our location, facilities, and the hospitality of our team. We sincerely regret that your stay was limited to just one night due to full occupancy. We truly hope to have the pleasure of welcoming you back for a longer stay in the future. Warm regards Ruby Customer Service Manager
Dear valued guest, Thank you very much for your kind words. We are delighted to know that you enjoyed our location, facilities, and the hospitality of our team. We sincerely regret that your stay was limited to just one night due to full oc… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewOmina Hotel has excellent staff, really helpful and genuinely interested in their customers. They organised tours for us, which took the stress out of that process. The location is fantastic, right in the heart of the Old Town, with all the sights, sounds and smells that come with that. Price is competitive, in line with similar tourist hotels. Breakfast was lovely, catering to both Western and Eastern tastes.
A couple of small improvements would make a huge difference, particularly to the first impression of the hotel. A fresh coat of paint in reception and dining areas, along with a new carpet on the stairs, would transform the initial guest experience.
Dear valued guest, Thank you very much for sharing such a thoughtful review of Omina Hotel. We’re so happy to know that you appreciated our friendly and caring staff, the unique location right in the heart of Hanoi’s Old Quarter, as well as our breakfast choices catering to both Asian and European tastes. It means a lot to us that We also truly value your suggestions. Your feedback is very helpful, and we will certainly take it into consideration for our future improvements to create a better first impression for our guests. We hope to have the pleasure of welcoming you back again soon to experience an even better stay in Hanoi Warm regards, Ruby Customer Service Manager
Dear valued guest, Thank you very much for sharing such a thoughtful review of Omina Hotel. We’re so happy to know that you appreciated our friendly and caring staff, the unique location right in the heart of Hanoi’s Old Quarter, as well a… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewOmina Hotel has several key assets: The staff are super friendly, genuinely interested and helpful. The location in Hà Nội Old Quarter is excellent, giving guests a real sense of the atmosphere, sights, sounds and smells of Hà Nội. Breakfast options were really good, catering to both European and Asian tastes. Bearing in mind that the hotel is pitched to 3-star tourist standard, the pricing and facilities are perfectly appropriate.
A couple of simple suggestions: The reception area decor, along with that in the dining room, is a little jaded. A fresh coat of paint, along with changing the carpet on the stairs, would make a significant improvement to the first impression given to guests upon arrival.
Dear valued guest, Thank you very much for sharing such a thoughtful review of Omina Hotel. We’re so happy to know that you appreciated our friendly and caring staff, the unique location right in the heart of Hanoi’s Old Quarter, as well as our breakfast choices catering to both Asian and European tastes. It means a lot to us that We also truly value your suggestions. Your feedback is very helpful, and we will certainly take it into consideration for our future improvements to create a better first impression for our guests. We hope to have the pleasure of welcoming you back again soon to experience an even better stay in Hanoi Warm regards, Ruby Customer Service Manager
Dear valued guest, Thank you very much for sharing such a thoughtful review of Omina Hotel. We’re so happy to know that you appreciated our friendly and caring staff, the unique location right in the heart of Hanoi’s Old Quarter, as well a… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything! We stayed twice with them. The hotel has a great location, good breakfast and the staff were wonderful with us. Helped us when we need. They were extremely kind. I appreciate it and recommended! Definitely, we'll come back.
Nothing, they were great!
Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stays with us, from our central location and tasty breakfast to the helpfulness and kindness of our team. Your appreciation and recommendation mean a lot to us, and we can’t wait to welcome you back again soon! Warmest regards, Ruby Customer Service Manager
Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stays with us, from our central location and tasty breakfast to the helpfulness and kindness of our team. Your appreciation and re… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewFantastic location, helpful staff, clean rooms. Can’t recommend this hotel enough!
Nothing, I would stay here again.
Dear Valued Guest, Thank you so much for your wonderful feedback! We’re delighted that you enjoyed our great location, clean rooms, and friendly team. Your high recommendation means a lot to us, and we look forward to welcoming you back soon! Warmest regards, Ruby Customer Service Manager
Dear Valued Guest, Thank you so much for your wonderful feedback! We’re delighted that you enjoyed our great location, clean rooms, and friendly team. Your high recommendation means a lot to us, and we look forward to welcoming you back so… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat location, comfortable rooms but most importantly amazing staff
Dear Valued Guest, Thank you for your kind words! We’re so happy to know you enjoyed our great location and comfortable rooms, and especially that our team made the biggest difference in your stay. We truly look forward to welcoming you again! Warmest regards, Ruby Customer Service Manager
Dear Valued Guest, Thank you for your kind words! We’re so happy to know you enjoyed our great location and comfortable rooms, and especially that our team made the biggest difference in your stay. We truly look forward to welcoming you a… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThis is a great base right in the centre of the old quarter. Would totally recommend. Very clean, staff very helpful. Breakfast good.
Dear valued guest, Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed tyour stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future! Ruby Customer Service Manager
Dear valued guest, Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed tyour stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future! Ruby Customer Servic… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewStaff were amazing. Very professional and friendly. Great breakfast was included, chefs is amazing. Really great food. Definitely worth the stay....
No complaints at at all...
Dear Valued Guest, Thank you so much for your wonderful words! We are truly delighted to know that you enjoyed your stay with us, from our professional and friendly staff to our breakfast and food prepared by our chef. Your kind compliments mean a lot to our whole team and will surely inspire us to keep delivering our very best. We look forward to welcoming you back for another memorable stay in the future! Warm regards, Ruby Customer Service Manager
Dear Valued Guest, Thank you so much for your wonderful words! We are truly delighted to know that you enjoyed your stay with us, from our professional and friendly staff to our breakfast and food prepared by our chef. Your kind compliment… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe staff! Vivianne, Ruby and John are super cool
Dear Valued Guest, Thank you so much for your kind words! Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the future! Warm regards, Ruby Customer Service Manager
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation and Staff
-
Dear Valued Guest, Thank you so much for your kind words! Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the future! Warm regards, Ruby Customer Service Manager
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIf you're going to Hanoi, you should stay here. I usually don't write reviews but wanted to here because not only were the facilities nice and clean, but the hotel staff was lovely. They genuinely wanted to help us at every turn, including helping us find the best prices. They never pressured us to purchase any additional services or write a review. They really earned it!
Dear Valued Guest, Thank you so much for your kind and thoughtful review. It truly means a lot to us, especially knowing that you usually don't leave reviews — we're honored you made an exception for us! We're delighted to hear that you found the hotel beautiful and clean, and that our team made a positive impression during your stay. Providing genuine care and assistance without pressure is exactly what we strive for, and it's wonderful to know that you felt that sincerity. Your kind words are the greatest reward for our team, and we truly hope to welcome you back whenever your travels bring you to Hanoi again. Warm regards, Ruby Customer Service Manager
Dear Valued Guest, Thank you so much for your kind and thoughtful review. It truly means a lot to us, especially knowing that you usually don't leave reviews — we're honored you made an exception for us! We're delighted to he… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewRuby and her staff are very special. I became ill when I was there and they were all so kind and helpful. They will go uot their way to make your stay enjoyable. Right in the heart of the old quarters and plenty of excursions available. Thank you again Ruby and all you staff.
Dear valued guest, Thank you so much for your kind and heartfelt words. We’re truly sorry to hear that you were unwell during your stay, but we’re very glad that our team could be there to support you. It means a lot to know that you felt cared for and that we could help make your time in Hanoi more enjoyable. We are truly grateful for your appreciation, and we hope to welcome you back soon. Warmest regards, Ruby Customer Service Manager
Dear valued guest, Thank you so much for your kind and heartfelt words. We’re truly sorry to hear that you were unwell during your stay, but we’re very glad that our team could be there to support you. It means a lot to know that you felt c… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewAll the staff were extremely friendly, with special mention to Vivienne! Above and beyond helpful. They even packed a take-away breakfast for our early morning flight!. Everything went very smoothly and a great location. Thanks for a wonderful stay.
All was great! 😃
Dear valued guest, Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you had such a smooth and pleasant stay with us. Your kind words about our team – especially Vivienne – truly mean a lot. We’re glad to know that the takeaway breakfast helped make your early morning flight a little easier, and that our location added to the overall convenience of your trip. It was a pleasure to have you with us, and we hope to welcome you back for another great stay in the future. Warm regards, Ruby Customer Service Manager
Dear valued guest, Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you had such a smooth and pleasant stay with us. Your kind words about our team – especially Vivienne – truly mean a lot. We’re glad … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe staff was exceptionally friendly, I have never experienced it this friendly ever before. They were super helpful and even called me by my name most of the time. The location of the hotel is great & and the room was very clean.
The facilities are not the newest, but for the price of the room more than enough!
Dear valued guest, Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you found our staff exceptionally friendly and helpful. It means a lot to us that their dedication made such a positive impression on you — we always strive to provide warm and personalized service to every guest. We're also happy to know you enjoyed our convenient location and the cleanliness of your room. We’re sorry to hear that the facilities did not fully meet your expectations. While some amenities may not be the newest, we do our best to maintain them well and keep our prices reasonable to offer good overall value. We truly appreciate your understanding and your honest feedback, which helps us continue to improve. We hope to welcome you back again in the near future! Warm regards, Ruby Customer Service Manager
Dear valued guest, Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you found our staff exceptionally friendly and helpful. It means a lot to us that their… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified review