Wonderful staff (accommodating, helpful), cleanliness, great location (close to vivid streets/alleys of local shops and eateries), room with essential commodities and a good city view.

Stayed in July 2025

The door in one of our room cannot close properly, it was okay but a bit of a struggle.

The location is not accessible by car, which is a challenge if you have many luggage. It is near many places, such as famous food places, souvenir shops, landmarks, and even a supermarket. The staff let us in way earlier than the check-in time, which helped us a lot in order to prepare for our tour upon arrival.

Stayed in June 2025

All is ok

Everything is ok in Serenity villa hotel.

Stayed in June 2025

a bit difficult to walk in the small and busy streets, but worth to get the experience.

Hotel is in old town and inside small street, needs to walk around 300m to get access to the road to get onto car. Quite a lively and friendly neighbourhood with lots of tasty street foods.

Stayed in May 2025

Shampoo and AC not cold

Quite

Stayed in May 2025

location

Stayed in April 2025

Getting to hotel can be very time consuming. I did travel there on the 5 day holiday though, so understandable. Not the hotels problem.

Front desk staff are kind and respectble Breakfast selection is fine, lovely chef

Stayed in May 2025

Nothing to complain about

Free upgrade was amazing

Stayed in April 2025

The hotel is a little tired, bed and pillows hard needs some TLC. Breakfast is basic but ok. Overall good value for the money.

Susan on reception was lovely and very helpful and informative, she booked our overnight train to Sapa and Limousine bus back for us. The young bellboy was amazing took us to the train STN and waited for us and got us on our train.

Stayed in April 2025

When we arrived in Vietnam at the beginning of our trip, we stayed here and loved the hotel, so we decided to stay here again at the end of our trip, three weeks later. The staff is very nice and helpful. They upgraded us to a bigger room the second time we stayed here and offered to help arrange transportation to the airport They also allowed us to leave our bags at the reception after checkout. I really liked the transparency with which they handled everything. They tracked our luggage with a receipt. They also gave us a stamped paper copy of our payment for our stay. No other hotel we've stayed in Vietnam has been as transparent. The hotel has a very good location, although it is a bit hidden, since it is on a pedestrian street, is perfect because there is no noise in the rooms. Located in the French Quarter (Hoan Kiem area), it's possible to walk to the Old Quarter and practically all of the city's attractions. In both stays at the hotel the rooms have been spacious, clean and the beds comfortable. Breakfast is a bit scarce and is only served until 9:30. At night they close the main door but they always have someone from the staff sleeping at the reception who can open it. The value for money is good for the city of Hanoi.

Stayed in April 2025

We were upgraded to a bigger room at the top floor. Our only complaint was the wifi that didn’t really work.

Stayed in January 2025

We had a trouble locating the area at first since it's kind of in an alleyway. The breakfast wasn't ready when we went down at 7am and it was also meh. The TV has no internet.

The staffs were all accommodating and friendly. They allowed us to check in early once a room was already available. They provided us extra pillows when we asked for it. The room was really clean as well.

Stayed in March 2025

- Very weird room design with hanging lamps above the bed (we ended up bumping our heads into them 2-3 times) - There were mattresses on the stairs of every floor, which raised concerns about fire exit safety regulations !!! - Simple breakfast - Awful coffee (I highly recommend Tornado Coffee, a lovely family-owned place nearby) - Bathroom needs some renovation (leaky sink and outdated facilities)

- Quiet and central location - Spacious and nice rooms - Comfortable beds - Friendly staff

Stayed in February 2025

The location is quite difficult to find, no sign board direction. B-fast no peovide asian menu instead of western menu.

The room is big & clean. Silent condition.

Stayed in March 2025

Great location. Friendly and accommodating staff, they even upgraded our room. Spacious rooms. Simple breakfast but adequate, good coffee. The hotel is located in a small alley and cars can't go in, so you have to carry your luggage from the main road to the hotel. Great value for money. Ideal for backpackers and foodies.

Stayed in March 2025

Elevator is taking a while. Breakfast is ok. The construction is making front door/ steps dusty. Neighbors yelling cause of it. The hotel is at the dead end so you have to pass by the construction.

Room is big. Bed is big enough. We had bathroom with standing shower. Friendly staffs and helpful. you feel safe at the property. Excellent location if you want to try Michelin restaurants within 10 mins walk.

Stayed in March 2025

If you pay by credi card you need to add 3 % provision

Very good breakfast, central location, helpful staff.

Stayed in February 2025

Noise transfers easily between levels - kitchen upwards

Tucked down a laneway away from crowds

Stayed in March 2025

Have stayed here several times over the years. It’s still a good option even though it’s getting older. Need to ask for baguette at breakfast every morning because it runs out fast.

Staff are very kind and very helpful especially Susan. Great location. A very convenient, comfortable inexpensive option.

Stayed in February 2025

It was difficult for taxi drivers to approach the Hotel, as the road it is on is too narrow for cars.

The Hotel is located in a central part of Hanoi, which made it very logistically convenient. The Hotel was super clean and the staff were very friendly. Breakfast was served with a smile and there was a great selection of different items.

Stayed in March 2025

The building is a bit run down and we only had a small window. Breakfast was a bit basic with not many options

Good location and walking distance to the old quarter and everything we needed or wanted to see

Stayed in March 2025

The mattress was too firm.

Staff was really nice and helpful. Breakfast was really good but I feel there is not enough space if hotel is full. other than that great experience.

Stayed in March 2025

Breakfast could be better; baguette not replaced when finished, no scrambled/ fried egg or omelet, no fresh juice.

Quiet, but central location, comfortable room, friendly and helpful staff.

Stayed in February 2025

Good location and very comfortable and clean room. The food of the breakfast is so simple.

Stayed in February 2025