Reviews of Parosand Hanoi Hotel 4 stars

Dear Mr. Sander, nl, Thank you for sharing your feedback about your recent stay at our hotel on Booking.com. We appreciate you taking the time to express your concerns. We understand your frustration regarding the cancellation of one of your rooms due to visa issues during the Tet holiday. We sincerely apologize for any inconvenience this may have caused. We'd like to clarify our booking policy on Booking.com. As per the terms and conditions you agreed to upon booking, all reservations are required to be paid in full after confirmation. This means that any cancellations made after booking, especially during peak periods like Tet, may incur cancellation fees as per Booking.com's policy and the hotel's terms. While our staff at the front desk noted your request to cancel a room, it's important to understand that the cancellation process needs to be initiated directly by the customer on the Booking.com platform. Our staff may not have adequately explained this procedure, and for that, we apologize. We recommend reaching out to Booking.com directly for assistance with this matter, as they handle all booking transactions and related policies. We continuously strive to improve our services and appreciate your feedback. We hope you'll consider staying with us again in the future for a more enjoyable experience. Sincerely,

Dear Mr. Sander, nl, Thank you for sharing your feedback about your recent stay at our hotel on Booking.com. We appreciate you taking the time to express your concerns. We understand your frustration regarding the cancellation of one of y… Show more

Dear Guest, Greetings from Parosand Hanoi Hotel & Apartment. Thank you very much for your sharring. Regarding about your information, we had a sport check with our team and we would like to reply to you as below: 1. Hotel did receive your request to cancell your booking on Sunday 16 Jun 12:20 and the next day the hotel had replied you to agree to free cancell your booking with no charge. When you check in, oủ hotel manager told you that and ask you to check message in extranet but we do not know why you do not see. 2. As you know the tempurator outside very hot, it is over 40 degree and the aircondition need time to make cool your room to balance with the tempurator outside. 3. It is the summer all fruite we have to keep in fridgor to ensure it is fresh. 4. We went to check your Executive Suite and found we set up full of cooking equipment in our cabinets kitchen. 5. Your room rate including 02 Alacart breakfast and we had served for you and your girlfriend. You had order one more breakfast for you and our staff informed you that it will be additional charged if you order more and you did not agree about it although your girlfriend had explained. 6. When you check out at Front Desk, our Hotel Manager waited and see off you at Front Desk, after listen your sharing and offer discount to compensate for your unsatisfaction although everything you told above is not quite true. We regrated about your unhappy when you stay here and hope that we have a chance to change your mind about us. Your sincerely, Nguyen Ngoc Tuan Operation Manager

Dear Guest, Greetings from Parosand Hanoi Hotel & Apartment. Thank you very much for your sharring. Regarding about your information, we had a sport check with our team and we would like to reply to you as below: 1. Hotel did receive yo… Show more