I suggest they replace a new shower head.

I liked its proximity to St. Joseph Cathedral and the many restaurants nearby. The Inner Hotel's quiet location, off the main road, was a plus for us. Ms. Lucy, an excellent staff member, provided helpful information. We also booked our Halong Bay tour through them, making the process hassle-free.

Stayed in May 2025

Room but tatty

Great location, lovely staff - very welcoming. 24 hour reception, good air con, room a bit tatty but very comfortable.

Stayed in May 2025

The response time is little slow. Also they are not flexible in terms of check in time.

Good hotel, located at the heart of the city at old quarter.. Staffs are extremely caring

Stayed in May 2025

Nothing - it was great.

Staff were lovely, rooms clean, bright and quiet. A lovely sanctuary in the heart of the city and easy walk to lots of the sights.

Stayed in April 2025

Like most hotels in hanoi the photos are not a true depiction but you get what you pay for. Maybe the star ratings are different in Vietnam to Australia. The room was weathered and the bathroom was okish - but all clean. The shower had absolutely no pressure.

Good hotel for the rate. The staff were helpful and helped us check in late. Good sized rooms and location is good

Stayed in April 2025

The room we got on the second floor had a window, but it looked out onto the side of another building. So, during the day, we had to switch on the light. But the good thing is that we were not in the room during the daytime, by the way. Other than that, all was okay.

The place is at the center of the old quarter. During the Christmas stay, the place was bustling with a variety of cultural activities. The hotel staff, especially Lucy, was exceptional during our trip to Vietnam. She is a super helpful person. If you ask for something, she will arrange it in a blink. We enjoyed staying at this hotel. Thanks, team Lucy! See you soon someday.

Stayed in December 2024

So dirty bathroom!!! The sheets are worn out. It’s some insect in room. Not recommend.

Location is great, in heat of old town! Size of room is good!

Stayed in February 2025

I was nagged by the distant noise of what sounded like a water pump going on and off continuously. This was noticeable at quiet times during the night. But it was not excessive and was no problem once I fell asleep. Best solution was active days and going to bed tired.

I prepared my own breakfasts as none was provided, but there is a good convenience store nearby opposite the cathedral, and many cafe and restaurant options. Refrigerator setting was too low, so hotel beer cans began making popping sound as the beer froze and expanded inside. The cans just bent outwards at each end. Extraordinary! The nearby laundry has a good service, but the clothes come back with super strong sweet scent that my wife objected to when I returned home.

Stayed in December 2024

The quilt cover appeared not to be washed. It had a spot of something yellowish on the inside which was attached and came off. Was a bit off-putting. The mattress was springy, and the springs clunked when you moved around.

We were on the top floor with a bit of a view. Room was nice.

Stayed in December 2024

TV wasn't working properly

Location and staff

Stayed in November 2024

The hotel was very old and not very well maintained, I would t go back.

The location of the hotel is good, 10 min walk from old quarter. Also the staff was very nice, they gave us a map of the town when we checked in, it was very usefull

Stayed in November 2024

No very clean,

Location,and the staff

Stayed in October 2024

Noting bad to say helpful and friendly staff who are there all the time

Lovely property on a beautiful street right next to the cathedral

Stayed in September 2024

But I don't really enjoy the facilities. The room is decorated exactly like the image; however, the blanket is to thin, I was too cold sleeping. The facilities are generally old, and there were no additional drinks inside like tea or coffee.

The staff's attitude is great. I was very consent while staying there.

Stayed in September 2024

The velvet lounger in the room needs to be changed to something simple. Does not look clean even if they steamed cleaned it.

Proximity to great eating places and St Joseph's Cathedral. Nearby to many 24hours pharmacy and local hospital/medical service provider.

Stayed in April 2024

Cockroach in room

Staff very friendly, great central location, reasonable price

Stayed in March 2024

The night front desk at cjeckout waited 5 min with invoice amd asked me to pay when the taxi arrived. No idea why she cannot do it while i was waiting. Also they charged me 3% on top when paid by card.

The front desk stuff

Stayed in March 2024

Close to the old quarter and train street, on a lovely little street. Staff were super friendly and helpful

Stayed in February 2024

not cleaned as shown in the picture.

location

Stayed in June 2025

room condition is different from the picture advertised in booking.com. poor cleanness and facilities.

location is good

Stayed in June 2025

Preface this with we book this place because it had good reviews and the photos looked good. We flew into Hanoi very late and it was too late to change hotels for the night. The photos did not represent the room we stayed in. The room was very dated, floors were severely worn and scratched. The furniture was beat up and very old as well. The mattress was not comfortable and the sheets and blankets had stains on them. We had to ask for new linen. The bathrooms was not nice either. The garbage can in the bathroom was not changed. Dirty toilet paper in garbage can - EWWW. Had the staff empty the garbage can too. There were ants crawling around the room as well. I think the photos on the listing are from a very long time ago. Lucky we stayed one night and then stayed overnight on a boat in Halong Bay and then changed to 22Land Residence down the street at 71 P. Hàng Bông on our return. It was a few dollars more and the rooms are up to date and came with a great breakfast.

The price.

Stayed in April 2025

Very nice

Stayed in April 2025

Everything was good for the price/value

Quiet yet very central location

Stayed in December 2024

The location is fantastic, so are the staff.

Stayed in October 2024