Reviews of Phụng Hoàng Vũ 2 stars

Really sad

Clean room and friendly staffs Good location, close to some good restaurants

Small room Terrible wifi

Oke

N/a

Nothing ew!!!

Everything

not at all.

Staff was not being professional. They didn't tell us that cash only when we checked out. They don't deal with any American website to book online, so be aware . They will tell you to pay cash, so it no point of booking online with your credit card. The room service will not clean your room every day. you have to call for them to clean it for you. all towels are air dry, so it will be hard when you use it.

I didn't like anything about the place. The booking.com didn't give a honest review about that place.

The staff demands cash when you check out of the room. They said they don't deal with booking. com because they don't have the machine to charge your credit card. They forced us to drive to the ATM to get cash and pay for the room. it was a hassle for my family because we were almost late for our next flight. The front staff never told us it was cash only and they don't deal with credit cards from America. Second, they use a card slot to turn on power so when you leave the room, all power will turn off so the room will get hot smelled. The fridge will turn off so don't leave any food inside. Third, they'll will keep your passport as a copy for 1 day. Make sure you ask for it back.

On the first day, we were allowed to use the kitchen to make instant noodles.

On the first day, there was a problem with the water (no hot water; brown water coming out of the tap). This was solved a day later, but there was a problem with rain leaking into the room. In addition, fellow guests were making a lot of noise moving furniture around. So the walls and ceilings here are very thin. On the third day, the situation got worse. There was a party next door, with huge speakers, leading to extreme noise the entire evening. The noise was so bad that the windows of our room were literally shaking - it was as if we were sleeping next to an outdoor music festival. The children couldn't sleep, so we asked the reception for a temporary extra room, where we could put the children until the end of the party. They refused to provide this free of charge. Instead, they wanted to move us into two other small rooms, but they demanded that we leave our family room immediately - with all our luggage, at 9.30 pm! When we refused this, the member of staff started calling us on our room phone to argue and became downright hostile. Very poor service. We had no choice but to check out early the next morning. If the city of Bac Lieu doesn't change its regulations about noise pollution (as other Vietnamese cities have done!), and hotel owners here don't learn how to treat customers well, they will not be successful in their ambitions to attract more (international) tourists.

location

the room