I love the attentiveness of the staff at the priority check in. Her name is Hiao

Stayed in August 2025

Nothing

The staff were very helpful and the location was great

Stayed in July 2025

Weather was a bit wet and windy but we knew it could be! Obviously nothing to do with the hotel! Would like to visit again in a dryer season.

Lovely hotel Great size room Staff were just so so lovely and helpful Amazing mango bar in the restaurant Great swimming pool

Stayed in July 2025

It would be even better if there were stronger English language proficiency among the team, as this would greatly enhance communication and improve the overall guest experience. The beach could benefit from more attention in terms of cleanliness. Additionally, some of the tours organized by the hotel’s tour desk do not adequately follow proper safety procedures. There should be a minimum standard of safety measures and equipment in place to ensure smooth and secure access for visitors to and from boats and marine attractions. I booked a boat trip but wasn’t able to participate in many of the activities due to the lack of proper safety measures and the difficulty of moving to and from the boats. The hotel is located quite far from the island’s main tourist attractions — possibly over 30 minutes by car — but it is conveniently close to the airport. Additionally, the hotel rates are relatively high compared to other hotels of a similar standard that offer better proximity to key tourist sites.

The hotel is beautiful, and so is the beach. It offers all the essential services a tourist might need, and the swimming pool is spacious and clean. The hotel also boasts lovely views from multiple angles. The staff are wonderful, helpful, and always welcoming to guests. he island, overall, is peaceful and surrounded by beautiful beaches, with a variety of activities and tourist attractions to enjoy. The hotel features a tour desk that assists guests in arranging different excursions and experiences, making it easier to explore the area. The Vietnamese people are friendly and warmly welcome visitors. Breakfast was good, but it would be even better if it included options that cater to guests from outside Asia, such as those from the Middle East, Arab Countries, and Europe.

Stayed in July 2025

NA

Service Swimming pool Spa

Stayed in July 2025

Breakfast spread was excellent in variety. The main pool is large, and there are separate kids pool and water play areas, in addition to the beach bar pool. We also stayed in a 'cabana' room so had excess to our own semi private pool. Staff were always happy to assist and there is a buggy setvice to your room from the main lobby.

Stayed in July 2025

Nothing!

If I ever looked confused or needed help someone was always there to help.

Stayed in May 2025

We stayed in a double bedded room. My daughter developed bites on her arms legs and face that looked like bed bugs. Both her and my husband had it from sleeping on one of the same bed. Something management should look into.

The breakfast was the best. A wide variety and was delicious.

Stayed in June 2025

Everything

Stayed in May 2025

Great pool and access to beach. Water sports are available next door. Great staff and service.

Stayed in May 2025

Nothing

Since I requested room decoration service before check-in, the online customer service was very efficient and responded to my questions promptly. We truly appreciated the service attitude of Thang, the golf cart driver within the resort. We thoroughly enjoyed this holiday.

Stayed in April 2025

The boats park next to the hotel beach, causing a thin film on the water surface plus black spots on the sand. Not pleasant to swim in the sea.

Super friendly and helpful staff. A very good breakfast. The rooms are well equipped, the beds are large and comfy.

Stayed in April 2025

Great facilities and comfortable rooms. The sunloungers by the pool were extremely comfortable and it was great to have bikes available to use. Buffet breakfast was sublime, best we’ve ever had. Our check in experience was unfortunately quite soured by a gentleman that took to immediately abruptly questioning us to sign up to Accor program, without any level of detail on what it was, questioning us about why we did not have a credit card and that using our debit card to make purchases is risky at the hotel. Nothing was explained in any level of detail and left us not confident at all in anything we were responding to. This whole experience left us extremely uncomfortable and honestly quite shaken especially after just arriving in a foreign country. All other staff members were extremely pleasant however for a 5 star resort, staff directly engaging with guests should be able to communicate with basic English. The young gentleman working in the breakfast area, believe his name is Loo, always had the most welcoming smile on his face. He should be commended for how he makes other guests feel. Recommend the resort adds more shuttles to the town.

Stayed in March 2025

Restaurants and beverage including day day is extremely expensive, paying equivalent to Australian prices if not more Quite remote, not walking distance to any attractions

Amazing facilities Great breakfast buffet variety Has everything you need

Stayed in April 2025

Love everything about the hotel...from the room to the swimming pool. The staff were friendly and courteous and speak good English. They also surprised my husband on his birthday with a cake delivered to the room. We love the clean hotel grounds with the beach. There were also free bicycles for rent and a nice cycling path at the beachfront. The hotel also provides free shuttle bus to the airport and downtown to Duong Dong. Breakfast spread was lovely and we love the freshly cut mangoes every morning. We also had lunch at the hotel, generous portion with complimentary bread. The location is about 15 minutes from town, so you get the quietness of the island with the hustle and bustle a Grab car away. Would definitely recommend this hotel to travellers especially those with young children...the pool is so huge and there was a bubble party at the pool on Saturday.

Stayed in March 2025

A few of the receptionists were curt and unfriendly (but others were helpful).

Big resort, huge pool, great facilities for kids, nice and clean beach. The meals at Salt and Pepper were delicious.

Stayed in March 2025

Beautiful layout, clean rooms , delicious food at breakfast buffet, super yummy cocktails, very nice staff

Stayed in February 2025

Communication still a big challenge.

I like the environment, airport shuttle bus transfer provided, tip top service from housekeeping, reception, waiter and each of every staff especially Hoc (medical practitioner), who assisted us to bring my child that sprained her leg to nearby medical center for further checked up, where helped us to translate from A-Z.

Stayed in February 2025

Although we loved our stay, there are some small things that could have been better: - guests should not be allowed to bring speakers and listen to their loud music on the beach, it was really disturbing, it should be a policy against that; - the bathroom door should be fully closed from the ceiling to the ground, not as it is now, being an open bathroom with glass door makes it a bit disturbing to feel comfortable in the bathroom; - waiters should come at least some times during the day to the beach to take orders, I know the beach bar is only some minutes away, but it is comfortable when you are relaxing at the beach to be able to order drinks; - the food at the Mad Cow restaurant is very expensive, even though is very good, it's still very overpriced, we've been for one month to top hotels in Vietnam and we know the prices; - please don't put the toiletries in the "anti-theft" system in the bathrooms, it makes it difficult to use them since they are blocked there, use small toiletries instead of using those blocking systems for the bottles.

We loved the hotel, the sunsets were amazing, the breakfast was one of the best we ever had, the room was spacious, the beach was really clean and with beautiful white sand. It was very convenient to go from the hotel to any part of the island, the Grab was always 1-2 minutes away.

Stayed in January 2025

My time at the Pullman was an absolute delight, creating memories I will cherish. The resort staff consistently went above and beyond, ensuring a perfect stay from start to finish. The breakfast experience was truly exceptional, with a remarkable selection of high-quality food that surpassed all expectations. The Breakfast Team (including Thai, Lingh, Nghia, and others) deserves immense credit for their outstanding service and genuine warmth, making each morning incredibly welcoming. The Mad Cow restaurant proved to be a culinary gem, a true flagship of the resort. Beyond the dining, the rooftop yoga classes offered breathtaking views, while the idyllic green lawns, swaying palms, and spacious, meticulously maintained grounds provided a tranquil and relaxing escape. I also had an amazing experience at the Pullman Spa, which I highly recommend to anyone staying at Pullman Phu Quoc.

Stayed in January 2025

That my friends traveling with me had their Rolex stolen from their rooms, and the security on the property called them liars.

Breakfast was lovely. However at the check-in they said we had access to the executive lounge but there were no lounge during the day.

Stayed in January 2025

Nothing

All of it! The pool was great, cart service was great, best breakfast I’ve ever seen, staff were so friendly and helpful.

Stayed in December 2024

The loud music everywhere, including in the lift!

Stayed in December 2024

The check in or check out time may be long. Probably due to Christmas and holidays with more guests to check in and out at the same time.

It's clean. Pool and hotel facilities are very good. Staff is friendly.

Stayed in December 2024