I couldn't fault anything.

The hotel location was perfect. Clean rooms and public spaces. Excellent wifi. Staff were friendly and helpful. Food was top notch. They helped book my excursions which all were perfect and enjoyed myself. As a solo traveller they gave each entry and exit feel like I was home with friends. Hannie made sure I was comfortable and enjoyed my stay and activities went without a hitch. Thank you Hannie for everything :-)

Stayed in September 2025

Need to have in booking/hotel information that the pool, restaurant and bar are only accessible by stairs. Lift only goes to level 12 and these amenities are on level 13-15. Very important for people with mobility/accessibility issues. As others have mentioned to the pool isn’t in an ideal location. It’s just before going to the restaurant and if people are splashing around and having fun (which they are entitled to) it can make the walkway to the restaurant slippery.

Absolutely fantastic location. Walkable to a lot of Hanoi’s sites. The hotel is surrounded by amazing plethora of restaurants, cafes and bars! The weekend night market is literally around the corner too! Staff were absolutely amazing and nothing was too much trouble. Christine who checked us in went above and beyond, she looked at our list of what we wanted to see and helped us sort our days out. She also made sure that we were aware of road closures and time changes for some sites due to the upcoming national day. Breakfast was plentiful and changed slightly each day which was nice, your eggs are always cooked fresh too! Very cold AC which was needed given the heat and humidity. It rained a fair bit during our stay and staff were always at the ready with umbrellas. We even witnessed staff wading through ankle deep water to help guests out! Staff helped us out too last minute when we needed an extra night, and made sure we had a reliable airport transfer to welcome us to Hanoi.

Stayed in August 2025

Great location. Clean and tidy. Excellent air con. Great data.

Stayed in August 2025

Na

Great location. Excellent food. Friendly, helpful staff.

Stayed in August 2025

Beds a little hard. Wifi slow

Fabulous breakfast. Always got a seat great food fresh. Wonderful helpful reception staff. Nothing was too hard

Stayed in August 2025

The rooftop bar was hard to use due to lack of shade and fans, it was very hot without these. The pool being next to the restaurant was uncomfortable, there was nowhere to really relax, and if water splashed on the restaurant side, people could slip. Very steamy also being inside.

The location was great and the breakfast had a very good selection. The staff were helpful and friendly.

Stayed in August 2025

Nothing!

The staff were amazing - from the doorman who immediately picked up our bags as we arrived, to the front desk staff for whom no question was a problem, to the maintenance staff who arrived immediately to fix a faulty air conditioner and didn’t get frustrated when we asked how to work the shower, to management who let us use the pool while we waited to go to the airport after we checked out.

Stayed in August 2025

Very limited amount of shower gels and shampoos. That was ridiculous.

Perfect location

Stayed in July 2025

Location was perfect walking distance to local attractions. Staff were so helpful, friendly and knowledgeable. Daily breakfast was delicious & rooftop bar had great views.

Stayed in August 2025

Room was small, not much room for 2 suitcases

Very friendly helpful staff.

Stayed in July 2025

No thing.

I love it Really good hotel, nice Reception staff, very good location, clean room & bathroom. Thanks. Thank you for your hospitality. I wish to see you soon

Stayed in July 2025

The location is perfect. Close to Beer Street, the lake and great street food. The rooms very comfortable. Breakfast excellent and the staff amazing. I would stay here again.

Stayed in July 2025

Staff were excellent, very accomodating and happy to assist with all requests

Stayed in June 2025

Excellent location close to everything in old town. Great facilities. Lovely staff. Fasntadtic breakfast. Highly recommend

Stayed in July 2025

Prefer an outdoor pool

The location was great.

Stayed in June 2025

Excellent location and the staff were outstanding

Stayed in July 2025

The gym was missing weights

Clean, great location and great breakfast.

Stayed in July 2025

not much to complain about, we had some issues with the shower tap in the bathroom the first night, when we came back for a 2nd night, we had a different room, and no issues

Great location, lots of shops, restaurants within walking distance, rooms are quiet, especially those facing internal courtyard, great view of the city from roof top bar, great breakfast, nice and friendly staff

Stayed in July 2025

Location in old town was great for getting right into the heart of Hanoi.

Stayed in July 2025

Great experience, close to everything

Stayed in July 2025

Hotel very dated and in need of renovation. Booked the hotel for the roof top bar but photos online don’t match the reality. Very worn and we didn’t drink there.

Great location with super friendly staff. Very clean and really lovely breakfast.

Stayed in June 2025

Nothing specific, gym facility was lacking.

Staff were amazing, Ms Hannie was extremely accommodating. Location was amongst the buzz and chaos of Hanoi.

Stayed in July 2025

You hear guest noise in the corridor, but it’s not a big deal. The pool is uninviting in its location. We didn’t use it because of the location. The hotel might not suit some with mobility issues, as the pool and restaurant are two flights of stairs up from where the lift finishes service. The sky bar is a further floor up.

The location of the hotel is exceptional. Close to the lake. Close to lots of street food vendors and a couple of Circle K. Close to shopping and several main sites. The staff were so helpful, especially Miss Hannie.

Stayed in July 2025

The pool was a little strange. I don’t think anyone would feel comfortable swimming in the pool due to its location in the hotel.

The location was fantastic. The shopping around the hotel was very good and very well positioned

Stayed in July 2025