Reviews of Riverside Hanoi Hotel 4 stars
118 Nguyen Dinh Hoan, Bo Song Road, Nghia Do, Cau Giay, Cau Giay, Hanoi, Vietnam
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Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewSoft beds, large room
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewThe hotel, as the name would suggest, should be located on a river, unfortunately, it is not a river, but a stinking sewage. The hotel staff was polite and helpful. The offer included an option of early check-in, but there was no information that it was additionally payable, the restaurant staff seemed to be there as a punishment, the breakfasts were terrible, not tasty, not fresh, the same goes for the juice, coffee only with milk, and curdled milk at that. The bed was very uncomfortable, the shower was broken, the bathtub was very slippery. The worst hotel we had in Vietnam.
Dear Sir or Madam First of all, we would like to thank you for your stay at Riverside Hanoi Hotel. On behalf of our hotel, we sincerely apologize for your experience regarding the restaurant staff, breakfast service and room facilities during your stay. We are rectifying the situation to make sure that this will not happen again. Your review was very important for us to improve our service standards. We thank you for your valuable feedback and wish you a pleasant day! Sincerely Hotel manager
Dear Sir or Madam First of all, we would like to thank you for your stay at Riverside Hanoi Hotel. On behalf of our hotel, we sincerely apologize for your experience regarding the restaurant staff, breakfast service and room facilities d… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewCleanliness and care
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewYes I like it
Very good people and clean property
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewEverything
Nothing
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 November 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in September 2024
Verified reviewReviewed: 6 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in August 2024
Verified reviewReviewed: 3 August 2024 · Stayed in July 2024
Verified reviewReviewed: 4 April 2024 · Stayed in March 2024
Verified reviewThe door man was exceptional, always helpful and very lovely. The room was really great. The front desk staff were nice for the most part. Breakfast was good but closed early.
The location wasn’t the best, BUT that did mean that it was a quieter street.
Reviewed: 27 March 2024 · Stayed in March 2024
Verified reviewThe river is so smelly
Reviewed: 26 February 2024 · Stayed in January 2024
Verified reviewI was trouble to receptionists upon check in. When I reserved booking, I checked many times to make sure that this hotel provided VAT invoice before check out. They require me to surcharge more 8% VAT. I called to Customer Service team to advise them to help us this case. Booking.com was helpful to answer so fast. This hotel talked me that we should cancel my booking and book directly to hotel. I did not agree this situation and call Booking.com again to inform about this. Finally, they agreed to issue VAT invoice.
Reviewed: 7 February 2024 · Stayed in February 2024
Verified reviewReviewed: 30 January 2024 · Stayed in January 2024
Verified reviewSize of room with bathtub, and balcony
Filthy carpet that had not been vacuumed in quite awhile. Window in bathroom had a broken seal to outside letting in construction noise from work on river.
Reviewed: 10 December 2023 · Stayed in December 2023
Verified reviewRoom is pretty clean and cozy although wife is a bit weak. Other than that, it's pretty much fine for me.
Nono at all
Reviewed: 22 November 2023 · Stayed in November 2023
Verified reviewReviewed: 20 November 2023 · Stayed in November 2023
Verified reviewReviewed: 18 November 2023 · Stayed in October 2023
Verified review