Reviews of Ruby Lakeview homestay
Số 05, ngách 05, ngõ 96 phố Đại Từ, Hanoi, Vietnam
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Reviewed: 26 July 2024 · Stayed in July 2024
Verified reviewThe host gave such clear check in instructions so that we could self check in
The property wasn’t very clean and the sink was blocked
We are sorry for your dissatisfaction. If you are not satisfied, we are always happy to change rooms for you
Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewoke
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReviewed: 8 March 2024 · Stayed in March 2024
Verified reviewNot so much, the burnt os of, just before we arrived 😧
Same
Hello, in this case, we contacted Guest and we asked the guest "Do you come to the hotel to arrange a room for the guest?". The guest said he was not sure he would come, so we reserved the room for another guest. In case guests arrive, we will also inform them that we will arrange accommodation at a nearby hotel for them. Then the customer did not agree and asked us to cancel this booking. In addition, today I was very surprised to receive 1 star from this booking. Please ask Booking to delete this Review for us I took a screenshot of the messages exchanged between us and the guest. Pls, booking remove this 1 star Review for us, it is unfair
Hello, in this case, we contacted Guest and we asked the guest "Do you come to the hotel to arrange a room for the guest?". The guest said he was not sure he would come, so we reserved the room for another guest. In case guests arrive,… Show more
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewNothing poor location and self check in and check out
Room poor standard location poor
Thansk for giving us comments. We will take note and try to improve our service better. Hope to serve you in the near furure.
Reviewed: 14 October 2023 · Stayed in October 2023
Verified reviewReviewed: 13 October 2023 · Stayed in September 2023
Verified reviewReviewed: 24 August 2023 · Stayed in August 2023
Verified reviewReviewed: 9 August 2023 · Stayed in August 2023
Verified reviewSelf check-in, the host is very nice.
A little bit noisy.
Reviewed: 10 July 2023 · Stayed in July 2023
Verified reviewThe price is very good
the kitchen on the ground floor was bad. There was nothing usable.
thank you for you comment. We will take notice of it to improve the service better. Hope to have to chance to serve you next time
Reviewed: 30 June 2023 · Stayed in June 2023
Verified reviewEverything
no hear-dryer no coffee port
Reviewed: 22 March 2023 · Stayed in March 2023
Verified reviewLovely place to stay. It is a 20 minute walk from the bus station and in a friendly none-touristy neighbourhood. The homestay has a washing machine and kitchen free to use. We were arriving on a bus with a late and unpredictable arrival time - the homestay host gave us codes for a self check-in which enabled us to get into our room without the stress of missing check-in time. We never met the host but they were always contactable.
Reviewed: 12 March 2023 · Stayed in March 2023
Verified reviewThe administrator help us a lot when we had an issue with the booking. It's the hotel in booking closer to the bus station
We arrived and the room we had booked was still occupied. Turns out that the previous guest decided to stay an extra night and didn't tell the administrator. Luckily the administrator was very helpful and found an alternative stay for us. However, it was what is seems a motel so there were people going in and out all night with loud noises included
We are deeply sorry for any inconvenience causing during your stay, and thank you so much for your sincere comment. It helps us a lot to impove our service. We look forward to welcoming you next time with our best service.
Reviewed: 11 January 2023 · Stayed in January 2023
Verified reviewIt was cheap.
Oply one bed cover for 2 people, doorlock broken.
thank you for your comment. We will pay attention and make it better. By the way, about cover bed, sorry but I think it is normal if there is 1 bed cover/blanket for 1 bed. Anyway, if you have any request (e.g. one more bed cover) the next time, do not mind contacting us directly so that we can support you right away and make you feel the most comfortable. Thank you!
thank you for your comment. We will pay attention and make it better. By the way, about cover bed, sorry but I think it is normal if there is 1 bed cover/blanket for 1 bed. Anyway, if you have any request (e.g. one more bed cover) the next … Show more
Reviewed: 31 December 2022 · Stayed in December 2022
Verified reviewReviewed: 26 December 2022 · Stayed in December 2022
Verified reviewwhat it use washing machine and clean room
security way of outside. because it could be dangerous from other people who is not good.
Reviewed: 3 December 2022 · Stayed in December 2022
Verified reviewReviewed: 22 September 2022 · Stayed in September 2022
Verified review