Nothing

Rooms were clean, staff was very supportive, great location, good breakfast

Stayed in July 2025

None

Good location near Sapa Station

Stayed in July 2025

The hotel has a very cozy vibe and the staff are very accommodating. We booked a family room with balcony but they changed us into two different rooms because of some construction work near the room and they didn’t want us to be bothered by the noise, we weren’t mad about it, the rooms were beautiful with the Fansipan view like the pictures shown! The breakfast buffet was amazing as well and it is near Sa Pa Station. Would totally comeback to this hotel and I highly recommend it.

Stayed in July 2025

Loved our stay at Sapa Horizon hotel. In a quite alley of lovely Sa Pa. The views were amazing and so was the staff. I had some last minute cancellation and they went out of their way to arrange a transport for me on very short notice. It is very centrally located with just about the right mix of facilities for a good time in Sa Pa.

Stayed in May 2025

Unfortunately, there was lots of construction work next door.

Great location with a lovely view

Stayed in June 2025

Some parts of the hotel were a bit dated, including the bathroom and some of the pillow cases/sheets. The staff were quite loud when cleaning rooms from 7 in the morning.

The hotel is in a good central location in town. The view from our room was great. The reception staff were helpful and allowed us to check in early which was great for an early morning arrival. We enjoyed that the breakfast would make fresh eggs or omelette and the overall selection was good. The laundry service was reasonably priced.

Stayed in May 2025

Breakfast needs improving

Location is perfect and staff very friendly

Stayed in April 2025

Construction work next door, not the property’s fault at all and didn’t bother us much. Power cut twice one day but affected the whole block and was quickly fixed.

Kind staff, the hotel was quiet so they actually gave us a nicer room. Beautiful location, next to a great coffee shop and easy to access all the attractions in Sapa. Did our washing, was affordable and nicely folded.

Stayed in May 2025

Building works taking place next door currently, can be a little noisy.

Great staff, both front desk and restaurant were super accommodating. I would definitely recommend booking a room With mountain view. Worth the extra money

Stayed in May 2025

Fantastic staff who assisted when I was unwell. Great location and lovely rooms. Packed us delicious food when we had an early departure.

Stayed in April 2025

The room is large but due to the furniture you don't have a lot of free space but it's there in the photos so the hotel isn't to be blamed.

The view was stunning. I don't think you can get in while being in the city centre. The room was comfortable, and they provided us with all that we needed. It was clean, and so was the bathroom.

Stayed in April 2025

We were not there long enough to enjoy the 5 star service that the property offers to their guests.

Breakfast was excellent. I would highly recommend to friends and family.

Stayed in April 2025

We stayed in the room in the photo which was the most amazing room we had stayed in on this trip. The windows and view gave us the feeling we were sleeping in the clouds. Staff were very helpful and friendly and spoke excellent English. Nothing was too much trouble. Location was perfect as once you leave the hotel, everything you need in Sapa is right there. For us, it was the room though on the top floor corner position which was the most amazing aspect. You could shower looking out to the mountains and street below in full privacy. Room had a fabulous verandah where we spent a lot of time. Breakfast was busy in the dining area but the hotel did have a coffee machine ! Highly recommended hotel. We hear further renovations are to come.

Stayed in April 2025

The room was very comfortable and welcome change after other recent accomodations. Views at night from our room were spectacular of Sapa town. Close to everything.

Stayed in April 2025

Great staff. Good location. Comfortable hotel

Stayed in April 2025

Location was amazing. Staff were friendly and accommodating. The room was clean and the views of the mountain side were amazing.

Stayed in April 2025

A bit of noise during the day from the construction next door.

Great view of the mountains from the room. Amazing breakfast. Very helpful staff.

Stayed in March 2025

Construction work next door

Great location close to the centre but in a quiet side street, large well designed room and really comfortable bed

Stayed in March 2025

Some construction was heard, but it wasn't loud.

I’ll be honest; as a somewhat judgmental American, I wasn’t sure this hotel would be as excellent as it was. Construction was happening next door, the lobby felt lackluster, and I wasn't in the best mood since we arrived around 7:30 or 8 am after taking a train. However, the moment we spoke with the manager, everything changed. I discovered that the entire staff was incredibly accommodating and genuine. I don't know if we were lucky, but the manager guided us to our room as soon as we arrived, explaining all the amenities available. It was a beautiful room on the top floor (705), featuring a balcony, lots of wood, and a toilet with a bidet instead of a hose for washing up. The beds were comfortable, with complimentary fruits, drinks, and water. The room also included amenities similar to those in Japan: a toothbrush, razor, Q-tips, etc. This brought back memories of my childhood travels. The location was fantastic; it was just off the main street, keeping it quiet and free from tourist crowds. They did our laundry in just 24 hours and arranged a cab for us in the morning to take us to the bus station. Overall, five stars in every aspect. I would recommend this hotel to anyone looking to enjoy a great stay. I wish I could comment on the breakfast, but we never managed to wake up to make it there.

Stayed in March 2025

Breakfast. Maybe fewer options of higher quality would be better for a relatively small hotel

I had an upper level corner room with unbelievable views, even in the fog. The bed was super comfy as well. Only the breakfast was a little underwhelming, but they will be opening a new rooftop restaurant next year. Owner was warm and welcoming.

Stayed in February 2025

Absolutely nothing.

The hotel, the staff, the breakfast, the room all of it was amazing. It started with being able to check in early after we arrived on the train. Then having the beautiful room and comfy beds and nice hot shower with plenty of pressure was great. The trekking tour (to a further away village and rice terraces) which was sold through the hotel was amazing. The breakfast was plentiful. But the best part of the hotel is the amazing staff that go out of their way to be helpful. After trekking all day, they even had an area for us to shower since we had checked out of the room earlier in the morning. Fantastic place!

Stayed in February 2025

Perfect location in Sapa!

Stayed in February 2025

No common area to sit and gather or just read, etc.

Stylish and small with friendly staff, a great location and a fantastic breakfast.

Stayed in February 2025

Room was very clean and well-presented. Breakfast was great - lots of choice and good coffee. The staff very very helpful and polite. Good location. Great views facing the mountains

Stayed in January 2025