Nothing

I had a wonderful stay at this hotel. The entire place was clean and well-maintained, creating a very comfortable atmosphere. A special thanks to Janny at the front desk—she welcomed me with the warmth and kindness of an old friend, which made my experience even more special. The room was spotless, and the daily housekeeping was excellent. The breakfast buffet was also a highlight, with a great variety of delicious options to start the day right. Highly recommended!

Stayed in May 2025

Nothing at all

- Checkin and checkout procedures are easy and fast. Good breakfast with different choices. And I love the bathroom amenities and hot shower. - Room is big and very clean. - Location is far from the downtown but it seems to be convenient to get to the airport. There is a Korean town with many good cafes and restaurants within 10 minutes by car or public transport.

Stayed in May 2025

Bed was a bit hard and the bathroom could have been a bit cleaner.

Breakfast was good and in a good location, plenty of variety some of the food had gone a bit cold though.

Stayed in March 2025

Location is far from tourist attractions and city centre. There were chocolates inside the room but card was written by hotel staff for another guest name (maybe guest who stayed in the room before us). Staff could be more careful

Room was clean and comfortable

Stayed in December 2024

Soundproofing is the problem. I could hear all kinda of noises from the surrounding, from the adjacent rooms or even vacuuming sound in the lobby at 7am. Not what I expected for this roomrate. Also I stayed several days for Anhtraisayhi concert without prior knowledge about the artists staying there too, and it was chaotic. Seeming little to none security in the lobby so no privacy for guests, as the fans were free to camp there all days. Couldve done better on security front.

Really near MyDinh stadium, great for when you need to attend events there as its about 10mins walk

Stayed in December 2024

Great breakfast

Stayed in October 2024

NA

The staff were wonderful Rooms cleaned every day Bathroom products of a good quality Three complimentary pieces of laundry a day is so welcome when you are staying for work

Stayed in November 2023

Cost of food and drinks. No coffee machine in the rooms. The kitchenettes are not super well equipped. Only one treadmill working well. Others were sporadic.

Location is great for my purpose. Beds are awesome and comfortable. Like access to the spa and gym.

Stayed in December 2023

The Room Prices are quite high

it was cool

Stayed in December 2023

The food from the restaurant is poorly prepared. Bad taste. such as the Japanese curry rice and western food burger

Stayed in October 2023

The shower and bathroom facilities were and issue - we has to ask a plumber to fix the bath and the shower head was low quality.

Over all it was a good high end hotel

Stayed in October 2023

No negative point, all good.

Lovely hotel located in one of good areas of Hanoi. Friendly and polite staff ready any time to help. My family and I really enjoyed staying there. Highly recommended hotel.

Stayed in November 2023

None

Front desk service was great

Stayed in November 2023

Less versatility of food options at Regency Lounge, especially on dinner occasions. Fixed shower head over-hung right under the ceiling of shower room made it very inconvenient for shower experiences. Acoustic insulation could have been improved at the side of room entrance, specifically, the guestroom door.

Having breakfast always at Regency Club Lounge with excellent reception and heartly services over the 11 days of stay, leisurely with long duration of operation hours. Highly recommended for Club Access option.

Stayed in October 2023

Limited breakfast choice, facilities a bit old, understaff maybe dont feel staffs are friendly

N:a

Stayed in September 2023

I found stains on face towels and the food I paid for at level 1 restaurant was not good.

The location to the stadium and the staff at the lounge were amazing. Blackpink theme for the occasion!!!

Stayed in July 2023

The location, is a bit far from anywhere (restaurants and places of interests)

The staff were helpful and friendly, but check in is confusing due to 'deposit'. Room is spacious.

Stayed in June 2023

I was in the room and around mid night 2 guest opened my room with another key card . Looks like the front desk did sold my room again while i was checked in . This is very disturbing when you are resting a a long day of travel and work. I hope the hotel management takes this issue seriously and ensure this doesn’t happen again

Well Maintained Property and clean

Stayed in May 2023

nice and cozy

Stayed in May 2023

Noisy at night … Can hear loud noise from neighbouring rooms.

conveniently located

Stayed in April 2023

Public areas not clean enough, above lobby level.

Service was friendly..

Stayed in January 2023

NOTHING

Everything

Stayed in December 2022

The staff was very nice.

Stayed in December 2022

Location far from center area.

Good Service

Stayed in September 2022