Reviews of Sheraton Hanoi West 5 stars
36 Le Duc Tho Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, Vietnam
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Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified review- Checkin and checkout procedures are easy and fast. Good breakfast with different choices. And I love the bathroom amenities and hot shower. - Room is big and very clean. - Location is far from the downtown but it seems to be convenient to get to the airport. There is a Korean town with many good cafes and restaurants within 10 minutes by car or public transport.
Nothing at all
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewBreakfast was good and in a good location, plenty of variety some of the food had gone a bit cold though.
Bed was a bit hard and the bathroom could have been a bit cleaner.
Dear Brendon, Thank you for choosing Sheraton Hanoi West for your stay and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, breakfast selection, and airport transfer service. We sincerely appreciate your constructive comments regarding the food temperature, bed comfort, and bathroom cleanliness. Please rest assured that we take such feedback seriously and will share your insights with our respective teams to enhance our service and facilities. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more seamless and comfortable stay in the future. Should you have any specific preferences for your next visit, please do not hesitate to let us know. Best regards, Sheraton Hanoi West
Dear Brendon, Thank you for choosing Sheraton Hanoi West for your stay and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, breakfast selection, and airport transfer service. W… Show more
Reviewed: 1 March 2025 · Stayed in December 2024
Verified reviewRoom was clean and comfortable
Location is far from tourist attractions and city centre. There were chocolates inside the room but card was written by hotel staff for another guest name (maybe guest who stayed in the room before us). Staff could be more careful
Dear Lim, Thank you for sharing your feedback. We’re glad you found the room clean and comfortable, but we sincerely apologize for the oversight with the welcome chocolates. Your comments have been shared with our team to ensure greater attention to detail. We understand that location preferences vary, and while we offer a peaceful retreat, our team is always happy to assist with transport and recommendations. We truly appreciate your input and hope to welcome you back for an improved experience. Best regards, Sheraton Hanoi West
Dear Lim, Thank you for sharing your feedback. We’re glad you found the room clean and comfortable, but we sincerely apologize for the oversight with the welcome chocolates. Your comments have been shared with our team to ensure greater at… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReally near MyDinh stadium, great for when you need to attend events there as its about 10mins walk
Soundproofing is the problem. I could hear all kinda of noises from the surrounding, from the adjacent rooms or even vacuuming sound in the lobby at 7am. Not what I expected for this roomrate. Also I stayed several days for Anhtraisayhi concert without prior knowledge about the artists staying there too, and it was chaotic. Seeming little to none security in the lobby so no privacy for guests, as the fans were free to camp there all days. Couldve done better on security front.
Dear Valued Guest, Thank you for sharing your feedback following your stay at Sheraton Hanoi West. We are glad to hear that our proximity to MyDinh Stadium was convenient for you. We apologize for the inconvenience caused by the soundproofing issues and the lack of security during the concert event. Your comments are very important to us, and we will address these concerns with our team to improve our soundproofing measures and enhance security to ensure a more comfortable and private stay for our guests. We appreciate your feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future. Best regards, Sheraton Hanoi West team
Dear Valued Guest, Thank you for sharing your feedback following your stay at Sheraton Hanoi West. We are glad to hear that our proximity to MyDinh Stadium was convenient for you. We apologize for the inconvenience caused by the soundproo… Show more
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewReviewed: 16 October 2024 · Stayed in October 2024
Verified reviewGreat breakfast
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at Sheraton Hanoi West and it's also great to know that our restaurant and breakfast met your expectations. Our team take pride in providing courteous service, and your kind words mean a lot to us. We hope to welcome you back on your next visit to Hanoi. Please don’t hesitate to reach out if we can assist with anything in the future. Warm regards, Sheraton Hanoi West
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay at Sheraton Hanoi West and it's also great to know that our restaurant and breakfast met your expectations. Our team take pride in providing… Show more
Reviewed: 4 June 2024 · Stayed in May 2024
Verified reviewOverall was a greater experience staying at Sheraton West. Breakfast was diverse and plenty options. Staff was happy and positive in every aspect. Management was on point. Especially want to mention the bartender Son which was the nicest guy in our stay.
The spa wasn’t as clean as expected.
Reviewed: 2 February 2024 · Stayed in January 2024
Verified reviewReviewed: 29 January 2024 · Stayed in January 2024
Verified reviewReviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 15 January 2024 · Stayed in January 2024
Verified reviewClean
Can’t sleep as the room 1821 was talking all night, I can listen then talking and talking. We were given connected room. So the sound is coming from the connected door. There were chienese couple - oh my god, I hardly get a good night sleep. Future kindly do not take the connected room as it’s not sound proof.
Dear Valued guest, Warmest greetings from Hyatt Regency West Hanoi! Thank you for taking the time to share your stay experience with us. We apologize that our room soundproofing did not meet your expectations and our promised standard. We are working with the Operations team regarding the room assignment to ensure that such issues do not repeat themselves. We hope we have an opportunity to welcome you back and improve our reputation. Please do contact me so we can prepare accordingly and arrange our usual consistent service. Warm regards, Nhung LE(Ivy) Front Office Manager Hyatt Regency West Hanoi
Dear Valued guest, Warmest greetings from Hyatt Regency West Hanoi! Thank you for taking the time to share your stay experience with us. We apologize that our room soundproofing did not meet your expectations and our promised standard. We a… Show more
Reviewed: 6 January 2024 · Stayed in January 2024
Verified reviewReviewed: 21 December 2023 · Stayed in November 2023
Verified reviewThe staff were wonderful Rooms cleaned every day Bathroom products of a good quality Three complimentary pieces of laundry a day is so welcome when you are staying for work
NA
Dear Sandi, Warmest greetings from Hyatt Regency West Hanoi! It is truly a delight to know that you love our awesome room and bathroom. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future. Sincerely, Nhung Le( Ivy) Front Office Manager Hyatt Regency West Hanoi
Dear Sandi, Warmest greetings from Hyatt Regency West Hanoi! It is truly a delight to know that you love our awesome room and bathroom. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our… Show more