Reviews of Sky Charm Hanoi Hotel and Spa 4 stars
27 Phố Tống Duy Tân, Hoan Kiem, 10000 Hanoi, Vietnam

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Reviewed: 10 September 2025 · Stayed in July 2025
Verified reviewYou can tell they take great pride in keeping the hotel immaculate.
Reviewed: 10 September 2025 · Stayed in July 2025
Verified reviewDelicious food, not just breakfast. We also had dinner near the hotel ( the staff told me that should try Vietnamese food) and it was fantastic.
Reviewed: 9 September 2025 · Stayed in July 2025
Verified reviewYou can tell they take great pride in keeping the hotel immaculate.
Reviewed: 9 September 2025 · Stayed in July 2025
Verified reviewThe breakfast buffet is incredible. So many choices, from local dishes to international favorites.
Reviewed: 9 September 2025 · Stayed in July 2025
Verified reviewThe staff is what makes this place special. They are the heart of the hotel.
Reviewed: 8 September 2025 · Stayed in July 2025
Verified reviewThe architecture and interior design are stunning.
Reviewed: 8 September 2025 · Stayed in July 2025
Verified reviewEverything was perfect. The room, the service, the location. 10/10.
Reviewed: 8 September 2025 · Stayed in July 2025
Verified reviewThis accommodation sits beside the Michelin 1 Hang Manh Bun Cha and the Great Church. The friendly staff offer great support and local advice.
Reviewed: 6 September 2025 · Stayed in July 2025
Verified reviewMy initial stay in Hanoi was memorable thanks to the hotel’s excellent service and its convenient position right in the center of the Old Quarter.
Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewFrom the moment I arrived with a welcome drink to the thoughtful farewell gift, every detail was carefully considered.
Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewI wouldn't hesitate to recommend this hotel to anyone visiting the city. It's a true benchmark for hospitality.
Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewThe location, the staff, the rooms. I especially enjoyed the complimentary welcome drink upon arrival.
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewThe meeting facilities are modern and well-equipped.
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewThe Hotel is an oasis in the city. The decor is tasteful, and the atmosphere is very relaxing.
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewA seamless check-in and check-out process. The room service was prompt, and the food was excellent.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewThe hotel staff are genuinely happy to help, and their dining options are diverse and delicious.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewYou get so much more than what you pay for at the Sky Charm. The rooms are spacious and well-appointed.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewIt's lively but still peaceful. The soundproofing in the rooms is excellent, ensuring a good night's sleep.
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewIf you're looking for a luxurious stay with easy access to everything, look no further. This hotel is a superb choice. Their spa services were divine!
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewClean, comfortable, and convenient. The gym facilities are excellent and well-maintained.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThe concierge was incredibly knowledgeable and helped us plan some amazing excursions.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe Hotel boasts incredible amenities, and the rooftop bar offers breathtaking views of the city lights.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe hotel felt very safe, and the staff were great with our kids. The connecting rooms were a huge plus.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staffs are so nice and helpful.
The room is quite small. This is not a four stars hotel. Probably only three stars