Location sorry

Location is a fair way from hanoi city centre but amazingly beautiful

Stayed in July 2025

Breakfast could be better. The western elements especially were disappointing - cold undercooked eggs, staff found it difficult to understand what we were asking for (in Vietnamese) This is the fourth time we've stayed, the rooms are starting to show a little bit of wear.

The location was perfect for us, being close to family, but for anyone in Hanoi for a holiday, it's quite a distance from the city centre. The staff are very attentive; the hotel facilities are generally very good.

Stayed in August 2025

Location was quite off, thus need to take a cab out. Not a big issue cos it is near to Aeon mall and Lotte Mall.

Cleanliness of the room. Ease of communication.

Stayed in June 2025

Location could be better

Mostly everything

Stayed in April 2025

Location is a little out of the way but a taxi into the busier tourist areas takes about 25 mins

Good apart hotel. Excellent Staff, great facilities, extremely comfortable.

Stayed in February 2025

Our package was without Breakfast. Location is good

Stayed in February 2025

Spacious Very helpful staffs

Stayed in February 2025

Unfortunately the kids area was under construction, otherwise we would have spent time there

The apartments are well equipped, windows keep out the noise of the street very well. Would have liked to try the pool but didn’t have time

Stayed in December 2024

Nothing

Room are very clean , breakfast is very good . Reception guys are so helpful and polite . Everything was wonderful.

Stayed in January 2025

Far from central attractions

24 hour reception

Stayed in November 2024

Will be perfect if it has an extra phone cable to borrow as I left mine home

Overall clean and extremely spacious for a solo travller

Stayed in November 2024

View was over houses at the back, noise from a next door school in the morning.

Very clean and spacious two bed room and 2 bathroom apartment with full kitchen facilities, great for families, very comfy

Stayed in October 2024

The staff were so slow in checking the room on departure.

Stayed in August 2024

Its a 20 minute drive from the old quarter where many of the historic attractions are located. Swimming pool was indoor and therefore didn't use. We had an issue with a separate matter of a shoe repair that had a poor result, but cannot fault the hotel staff who did their best.

Our family of 4 had. 3 nights stay in 2 bedroom apartment. Rooms clean, spacious and comfortable. Furnishings tasteful, in good condition. Air conditioning very good Daily cleaning is efficient Ensuite toilet didn't flush on check-in but was promptly rectified. Reception staff efficient & very polite Front door staff also very good. The gym is well equipped for a hotel with a few cable machines. Swimming pool and sauna also available.

Stayed in July 2024

Location is bit away from city centre. Their charges for early check-in are high. They did not accommodate our next days bookings in same without any charges.

Everything thing except what I did not like.

Stayed in June 2024

Room service prices are extortionate, nip round the corner to the supermarket for drinks and snacks.

Great location, very friendly and efficient staff. Spotlessly clean and tidy. We’ll definitely stay again

Stayed in June 2024

Nothing.

Easy to access. Good location in the North of Hanoi. Very well equipped rooms. Easy check in. Good relation price / quality.

Stayed in June 2024

The room service was not available during the stay

The cleanliness, room facilities, location and comfort

Stayed in April 2024

Breakfast was a huge feast but the cooked food such as omlettes were cold

All good

Stayed in May 2024

The hotel overall was wonderful and the reception staff was the most wonderful too..sure I will come back next time when l visit Hanoi in the near future 💐💐

Stayed in April 2024

Every things about the hotel was great…The reception staff were great.. l would come back to the hotel in next visit to Hanoi

Stayed in April 2024

When the weather was a little cooler there was quite a lot of condensation formed on the window that would struggle to dry out over the course of the day. Whilst the sauna and jacuzzi worked well on our stay, the pool was heated on the second half of our stay but not the first, during which it was a bit too cold to use.

Our apartment was a good size, and it was very comfortable during our stay. The kitchen was a nice welcome change on our travels! Whenever we got the room cleaned it was to a very high standard. We also had an issue with our bath but maintenance came and fixed this issue right away. The shop downstairs is very convenient, and we enjoyed using the facilities.

Stayed in February 2024

We were not able to use the pool area AT ALL. The area was really cold (even if there is a sign that says that the pool space would be heated to 30 degrees celsius , it was not). The pool water isn't heated either and was freezing cold. The jacuzzi isn't heated either. We were really disappointed as this was advertised but did not deliver. The sauna and steam room NEVER functionned.

The executive 1-bedroom is very spacious. Overall, the hotel is very well maintained. The lounge with the rooftop is nice to grab a coffee from the self-serve espresso machine in the morning. The gym is decent, with nice views of Hanoi. Great staff. We appreciated the care and attention given to guests.

Stayed in February 2024

While Somerset Hoa Binh is solid overall, occasional minor maintenance issues were noticeable. Apart from that, not much else to mention.

Somerset Hoa Binh hits the mark with a cozy atmosphere that feels just like home. The amenities are fantastic, providing everything needed for a comfortable stay. The location is a winner, offering convenience without compromising tranquility. It's a top choice for a relaxing and hassle-free experience

Stayed in December 2023