Reviews of Somerset Hoa Binh Hanoi 4 stars
106 Hoang Quoc Viet, Cau Giay, Hanoi, Vietnam
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewLocation is a fair way from hanoi city centre but amazingly beautiful
Location sorry
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect for us, being close to family, but for anyone in Hanoi for a holiday, it's quite a distance from the city centre. The staff are very attentive; the hotel facilities are generally very good.
Breakfast could be better. The western elements especially were disappointing - cold undercooked eggs, staff found it difficult to understand what we were asking for (in Vietnamese) This is the fourth time we've stayed, the rooms are starting to show a little bit of wear.
Dear Mr. Alan, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Hoa Binh Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Andrew.
Dear Mr. Alan, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Hoa Binh Hanoi! Your kind words will be shared with our team as receiving such fee… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewCleanliness of the room. Ease of communication.
Location was quite off, thus need to take a cab out. Not a big issue cos it is near to Aeon mall and Lotte Mall.
Dear Steffan, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back Somerset Hoa Binh Hanoi! Yours sincerely, Quang
Dear Steffan, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-aw… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewMostly everything
Location could be better
Thank you for your kind review! we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi! Yours sincerely, Anh Ngoc
Thank you for your kind review! we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi! Yours sincerely, Anh … Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewGood apart hotel. Excellent Staff, great facilities, extremely comfortable.
Location is a little out of the way but a taxi into the busier tourist areas takes about 25 mins
Dear Mr. Trevor, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi! Yours sincerely, Andrew.
Dear Mr. Trevor, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here… Show more
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified reviewOur package was without Breakfast. Location is good
Dear Mr/Ms Joy Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Thank you. Quang We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Yours sincerely Jackie
Dear Mr/Ms Joy Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! We are happy to have met your expectations in service and quality standards. We thank you again for your valued patronage and look fo… Show more
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewSpacious Very helpful staffs
Dear Ms Myoung, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi! Yours sincerely, Jackie
Dear Ms Myoung, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here … Show more
Reviewed: 7 February 2025 · Stayed in November 2024
Verified reviewReviewed: 3 February 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in December 2024
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified reviewThe apartments are well equipped, windows keep out the noise of the street very well. Would have liked to try the pool but didn’t have time
Unfortunately the kids area was under construction, otherwise we would have spent time there
Dear Mr/Ms Ebba, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences Yours sincerely, Claire.
Dear Mr/Ms Ebba, Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt … Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewRoom are very clean , breakfast is very good . Reception guys are so helpful and polite . Everything was wonderful.
Nothing
Dear Mr. Isam, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here look forward to welcoming you back on your next trip to Somerset Hoa Binh Hanoi! Yours sincerely, Andrew.
Dear Mr. Isam, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services. All of us here l… Show more