Reviews of Sunrise Hanoi Hotel 3 stars
716 Bach Dang, Hai Ba Trung District, Hai Ba Trung, Hanoi, Vietnam
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWe had a great stay! Staff are very accomodating
Thank you for choosing Sunrise Hanoi Hotel and for taking the time to share your experience! We’re delighted to hear that you had a wonderful stay and felt well taken care of by our team. Your satisfaction is our greatest motivation, and we will continue striving to provide even better service. We look forward to welcoming you back in the near future! Best regards, Sunrise Hanoi Hotel
Thank you for choosing Sunrise Hanoi Hotel and for taking the time to share your experience! We’re delighted to hear that you had a wonderful stay and felt well taken care of by our team. Your satisfaction is our greatest motivation, and we… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewStaff are acomodating and hotel is pretty decent ❤️
Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your experience. We're delighted to know that you found our staff accommodating and the hotel to be pleasant and comfortable. Your support means a lot to us, and we look forward to welcoming you back to Sunrise Hanoi Hotel in the near future. Sincerely, Sunrise Hanoi Hotel
Dear Valued Guest, Thank you so much for your kind words and for taking the time to share your experience. We're delighted to know that you found our staff accommodating and the hotel to be pleasant and comfortable. Your support means… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewIt was honestly horrible.
The reception was so very rude. Unforgivable. The room was like a closet with a window to a diry alleyway. Location is also terrible.
Dear Valued Guest, We sincerely apologize for the disappointing experience you had during your stay at Sunrise Hanoi Hotel. We are truly sorry to hear about your dissatisfaction with the room and the service from our front desk staff. Please be assured that this is not the standard of hospitality we aim to provide. Your feedback is extremely important, and we will immediately review the situation with our team to ensure that such incidents do not happen again. We appreciate you bringing this to our attention and hope to have an opportunity to welcome you back in the future for a much improved experience. Sincerely, Sunrise Hanoi Hotel
Dear Valued Guest, We sincerely apologize for the disappointing experience you had during your stay at Sunrise Hanoi Hotel. We are truly sorry to hear about your dissatisfaction with the room and the service from our front desk staff. Ple… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe room was a bit dated with no natural light. It was quiet. The wifi was good. Housekeeping cleaned the room and inspected it thoroughly. My laundry was cared for.
Dear Valued Guest, Thank you for taking the time to share your honest feedback about your stay at Sunrise Hanoi Hotel. We’re pleased to hear that you appreciated the quiet atmosphere, strong Wi-Fi, and the attentive service from our housekeeping and laundry teams. We also acknowledge your comments regarding the room’s condition and lack of natural light. Your input is truly valuable and will help us in our ongoing efforts to improve our facilities. We look forward to the opportunity to welcome you back in the future. Sincerely, Sunrise Hanoi Hotel
Dear Valued Guest, Thank you for taking the time to share your honest feedback about your stay at Sunrise Hanoi Hotel. We’re pleased to hear that you appreciated the quiet atmosphere, strong Wi-Fi, and the attentive service from our housek… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReally good hôtel. With a beautiful view. The staff is really nice. You can go without a doubt.
Thank you very much for your review. We are glad that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service to our customers. Thank you again for visiting us and we look forward to welcoming you back soon. Best regards, Sunrise Hanoi Hotel
Thank you very much for your review. We are glad that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service to our customers. Thank you again for visiting us and we look forward to … Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewCan't complain - it is good value for money. I needed to stay one night before moving on and I had a good night sleep in a comfy bed.
carpets could be changed, but honestly. - it did not bother me too much as I was only staying for one night
Dear Guest Thank you for sharing your feedback. We're delighted to hear that you had a comfortable night's sleep on our bed and found our rates reasonable. We appreciate your understanding regarding the carpet condition. While we acknowledge that the carpet may not be in pristine condition, we're glad it didn't significantly impact your overall experience. Your feedback is valuable, and we will consider it as we plan future upgrades to enhance our guests' comfort. We hope to welcome you back on your next visit to Hanoi. If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards,
Dear Guest Thank you for sharing your feedback. We're delighted to hear that you had a comfortable night's sleep on our bed and found our rates reasonable. We appreciate your understanding regarding the carpet condition. While we … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in February 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewCheckin was delayed by 1h (3pm) On checkout, room was checked and ok. Then the staff wanted an immediate rating of 10. We said we'd do it later. Then, while leaving the hotel for a taxi one of the staff members tried to force us to an additional payment of 150kVnd for a supposed blood spot of about 1 cm on the sheet. We denied the payment and informed booking.com customer service. It was quite a disturbing experience.and a bad surprise after an okish night. Overall, the hotel seemed dated, dirty wallpaper on the walls. No breakfast options, in the (former) restaurant, there now seems to be a motorcycle parking.
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry that your stay ended on an unpleasant note. Regarding the issue with the bedsheet, please kindly note that our housekeeping team follows a standard room inspection procedure after checkout. In cases where there are unusual stains or damage, they are required to report it for clarification. We understand this may have come as a surprise, and we’re sorry if it made you feel uncomfortable. We also appreciate your comments on the room condition and facilities. These have been noted and shared with the relevant departments for review and improvement. Thank you again for your feedback, and we hope we may have the opportunity to welcome you back with a better experience in the future. Best regards,
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry that your stay ended on an unpleasant note. Regarding the issue with the bedsheet, please kindly note that our housekeeping team follows a standard room i… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewComfy beds, not too hard, good WiFi speed, friendly staff.
Hotel is very overrated and presents itself as something of an exclusive accomodation which is not at all the case. The area is pretty run down, the so called 'superior double room' with river view was a pretty basic box with a tiny window overlooking some water tanks and rusty garbage. They have a sky lounge which was completely deserted, a big dusty room with dirty windows, so nobody wants to sit down there for drinks or whatever. The restaurant was just a few tables, located in the dark basement next to the garage where the motorbikes are parked. Also completely empty, unless someone likes to smell petrol fumes while having dinner, bit of a joke, really. The lobby on the other hand looked very posh and the staff was friendly, but it didn't really change the fact that the place feels like a scam. Polished from the outside but quite dissapointing once you get in, it's not exactly cheap either. So unless you get a good deal, there are way better options.
Dear Guest, Thank you very much for taking the time to share your detailed review. We’re pleased to hear that you appreciated our comfortable beds, fast Wi-Fi, and friendly staff. However, we’re truly sorry to learn that other aspects of your stay did not meet your expectations. We sincerely regret that the room view, common areas, and overall surroundings did not reflect what you had anticipated. Your feedback regarding the rooftop lounge, restaurant space, and room descriptions is extremely valuable, and we will carefully review both the actual conditions and how we present them to ensure better transparency in the future. Our goal is to provide a stay that is consistent with both our pricing and guest expectations. We appreciate your honesty and hope to have the chance to welcome you again with noticeable improvements. Best regards,
Dear Guest, Thank you very much for taking the time to share your detailed review. We’re pleased to hear that you appreciated our comfortable beds, fast Wi-Fi, and friendly staff. However, we’re truly sorry to learn that other aspects of … Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewIt was cheap and the laundry service was good. Water pressure was good. It was a £9 room so cant really knock it.
The staff spoke next to no english and seemed inconvenienced at the idea of giving you a room key. It took 40 minutes from arriving to a deserted hotel lobby for the two staff at reception to figure out how to check me in and to take payment. They looked surprised and offended that i wanted to check in. Also make sure they dont overcharge you. They had marked the price up by almost 50% on what i booked online and had to barter them back down to the price advertised. The rooms and hotel as a whole is filthy. Stains everywhere, nothing works. The wifi is awful. The beds are rock hard. Shower has mould. Aircon didnt work. TV was broken
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We’re glad to hear that you appreciated our affordable rates, laundry service, and water pressure. However, we are truly sorry to learn about the inconveniences you experienced during check-in and the condition of your room. Please accept our sincere apologies for any discomfort caused. We take your comments seriously and will work with our team to improve communication skills, check-in procedures, and the overall cleanliness and maintenance of our rooms and facilities. Your feedback is invaluable in helping us improve the quality of our service. Once again, we apologize for the shortcomings during your stay and hope we will have the opportunity to welcome you again in the future with a better experience. Warm regards, Sunrise Hanoi Hotel
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We’re glad to hear that you appreciated our affordable rates, laundry service, and water pressure. However, we are truly sorry to learn a… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewIt’s all you need at a hotel with reasonable price.
A bit far away from the center. King bed is actually 2 small bed put together so the gap is a bit annoying.
Thank you very much for your review. We are glad that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service to our customers. Thank you again for visiting us and we look forward to welcoming you back soon. Best regards, Sunrise Hanoi Hotel
Thank you very much for your review. We are glad that you had a great time at our hotel. Your review will motivate our staff to try harder to provide the best service to our customers. Thank you again for visiting us and we look forward to … Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe price, that was it. We needed a place to store our suitcases and take a shower before our flight and the pictures looked good so we booked a room.
The hotel didn’t look like in the pictures. It was dirty, outdated with lot of issues patched up. It was very bad even for emerging economies like Vietnam. Shower was flooding the bathroom and we were charged 10k for an imaginary bottle of water we didn’t drink.
Dear Valued Guest, Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience during your stay with us. We’re truly sorry to hear that the room did not meet your expectations and that the condition of the facilities, particularly the bathroom, caused discomfort. This is certainly not the standard we strive to uphold, and we will urgently review the issues you mentioned with our housekeeping and maintenance teams to ensure they are addressed immediately. Regarding the charge for the bottled water, we understand your concern and regret any confusion that may have occurred. If you could kindly share your room number or booking details, we would be happy to investigate the matter further and clarify the charge. Once again, we apologize for the inconvenience and sincerely hope we’ll have another opportunity to provide you with a much better experience in the future. Kind regards,
Dear Valued Guest, Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience during your stay with us. We’re truly sorry to hear that the room did not meet your expectations and that… Show more