1C Tong Dan, Hoan Kiem, Hoan Kiem, Hanoi, Vietnam
#543 of 1,018 hotels in Hanoi
Guests' ChoiceBased on 52 hotel reviews
8.5Cleanliness
8.6
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
9.0
Value for money
8.5
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: June 3, 2025
Nayar
GermanyNothing to dislike
Excellent
Stayed in May 2025
Reviewed: May 19, 2025
Andrea
AustraliaStaff are very helpful and pleasant Central location
Stayed in May 2025
Reviewed: April 28, 2025
Julie
United StatesThe lady at the restaurant lobby of hotel wasn’t too friendly.
Clean room and 3 twin beds.
Stayed in March 2025
Reviewed: April 10, 2025
Sanli
NetherlandsVery close to downtown Hanoi, and still in a quiet street, the personnel were extremely helpful in arranging commutes and searching for specific needs.
Stayed in April 2025
Reviewed: April 9, 2025
Sandra
AustraliaWe were upgraded to the grand suit which has a massive king bed and another bedroom with 2 king singles. The king bed was hard, like sleeping on ply wood, so we slept in the more comfortable king singles. To be fair most of the hotels we stayed in had very firm beds. We prefer a much softer bed so that is my only criticism. Maybe having mattress Toppers available would be a good idea for those seeking more comfort.
Received an upgrade to the grand suite which was a lovely surprise. We arrived around 10pm and they were prepared and waiting for our arrival. It was a great first I introduction to Vietnam. Stayed 3 nights, one we organised and paid ourselves and the other 2 were included in a tour we were doing. They arranged for our belongings to be transferred to the other room without any hassle at all. We were very happy with our stay here.
Stayed in March 2025
Reviewed: February 23, 2025
Christopher
United KingdomThis is relative to Hanoi, but despite a room on the sixth floor, the beeping of horns from cars and motorbikes during the night could be a little disturbing. After walking the streets in the city centre, this soon becomes part of Hanoi’s charm.
Very good customer service. Staff polite and efficient. Decent food menu for convenient in-room or restaurant dining. Room generally well-appointed and high standards of cleaning. Great location - 15 min walk from centre and some nice cafes and architecture very close by. Gym good and breakfast suitably varied for a range of tastes.
Stayed in February 2025
Reviewed: January 21, 2025
Lynda
CanadaFriendly staff, nice property
This property is very clean, comfortable, and in a good location.
Stayed in January 2025
Reviewed: December 28, 2024
Vanessa
United StatesNó
Staffs are very friendly and helpful
Stayed in December 2024
Reviewed: November 16, 2024
Tednguyen98
United StatesThe shower door has gaps at hinges so some water will leak out. Other than that the room is quite comfy and efficient.
Great breakfast with a lot of choices of local and western dishes. The have a breakfast bar serving pho and omelets.
Stayed in November 2024
Reviewed: April 14, 2024
Helene
United StatesBathrooms small. Took a long time for hot water
Location. Artwork throughout food
Stayed in April 2024
Reviewed: April 11, 2024
John
AustraliaNothing
Excellent staff - great location - excellent room
Stayed in March 2024
Reviewed: March 26, 2024
Thomas
United StatesNothing
This hotel is located just south of Hanoi's famous Old Quarter - in walking distance of it. We were upgraded to a huge room with 2 bedrooms, a sitting room, and a large bathroom. The room was quiet, cool, and had comfortable beds. The staff is helpful and friendly. Breakfast was very good, with great variety and a chef to make egg selections. The elevator doors are painted with Vietnamese scenes and each floor has cool artwork.
Stayed in March 2024
Reviewed: November 26, 2023
Maria
United KingdomThe rooms are a bit tired
The area around the hotel central location
Stayed in November 2023
Reviewed: March 23, 2023
Louise
United Kingdomquite busy hotel, especially at breakfast. but this also allowed more anonymity
good busy hotel, staff helpful when needed, not constantly asking if you are ok and enjoying your stay. room upgraded, good size and quiet, lots of natural light but no views. allowed us to leave luggage after check out as had late flight. good location, close to lake and good restaurants.
Stayed in March 2023
Reviewed: October 11, 2024
Donna
AustraliaThey were rude, discriminating. We were sent a booking confirmation on morning confirming our booking. When we arrived they said we had more important booking come in so sent us to a substandard hotel. So appalled by their service. We booked this hotel 6 months ago.
Nothing positive. I booked months ago. We had a booking for three days and went on cruise for 2 days and when we returned they said they could not accommodation us. They were accommodating other nationalities so I think it was because we were AustraliAn
Stayed in October 2024
Reviewed: August 13, 2024
Lorenz
PhilippinesNo aircon in our room for the 1st night, no towels on the 2nd day
Accessible to all shops
Stayed in August 2024
Reviewed: September 29, 2023
Deepak
IndiaPretty basic. Breakfast could be of better quality.
It’s location was excellent and it’s very good value for money.
Stayed in September 2023
Reviewed: June 3, 2025
Anonymous
Australianothing
Breakfast was great
Stayed in May 2025
Reviewed: September 10, 2023
Anonymous
AustraliaThe bell boy Quang was very good as well as the girls the two girls at the reception at that day
Stayed in September 2023
Reviewed: June 9, 2025
Nguyen
VietnamThere are no comments available for this review
Stayed in May 2025
Reviewed: May 19, 2025
Joel
United StatesThere are no comments available for this review
Stayed in May 2025
Reviewed: May 18, 2025
Villaver
PhilippinesThere are no comments available for this review
Stayed in May 2025
Reviewed: April 17, 2025
Alrumaih
Saudi ArabiaThere are no comments available for this review
Stayed in April 2025
Reviewed: April 17, 2025
Alrumaih
Saudi ArabiaThere are no comments available for this review
Stayed in April 2025
Showing 1 - 25
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