Nothing, it was perfect

Lovely hotel just outside main Hanoi, very clean and super attentive and friendly staff! This hotel is immaculate and the facilities are great! Rooftop has a stunning view over the city! There is nothing I can fault! The room was incredible and fresh and clean and the hospitality is unmatched! Thank you :)

Stayed in August 2025

The only inconvenience was that the room are not soundproof, so you can hear everything when someone is talking on the corridor. So probably thay could hear what is happening in the room

Very confortable beds, amazing view from the swimming pool. A lot a small places were to eat delicious food.

Stayed in September 2025

The staff were amazing

Stayed in August 2025

Just the toilet without bidet hope they rethink about that option it’s important for many

Everything was amazing

Stayed in August 2025

Nothing

Great location, very clean and well run, food was really good and the roof top pool is super.

Stayed in July 2025

Just very disappointed because they don't understand English

All the staff was very helpful

Stayed in July 2025

Nothing it was all great

The hotel has a very homely feel about it. The staff were really friendly and welcoming. The food was great and the bar is lovely. The roof top pool was clean and well maintained and had a great view over Hanoi. The rooms were large and well equipped and the beds are super comfortable.

Stayed in July 2025

Zero complaints

Incredible value for money! I expected to pay so much more for such a luxury stay. It was in a quieter side of town, away from Old Quarter. The hotel is surrounded by nice, little coffee shops and lots of food options within walking distance.

Stayed in July 2025

I prefered the old town as an area to stay.

Lovely staff, breakfast and pool area. Quiet area.

Stayed in July 2025

Love this hotel

Stayed in July 2025

Really great place to stay. The staff are great and the rooms are lovely.

Stayed in July 2025

Staff are really friendly and the rooms are great. Clean and spacious.

Stayed in July 2025

That you need to ask reception to adjust the thermostat in your room as it is centrally controlled

Although on arrival our room had air conditioning problems we were moved - upgraded to another room. The staff were fantastic and the breakfast selection is amazing. A special thanks to Kelly who organised our last minute booking to cruise Halong Bay.

Stayed in July 2025

Great hotel. Friendly helpful staff. Lovely pool and bar. Breakfast was great

Stayed in July 2025

Modern well equipped and spotlessly clean In a very nice area outside the old quarter but not far away.

Stayed in July 2025

Nothing.

Hotel location is good. Lots of cafe and restaurant within walking distance. Can walk to the lake or train street on foot. (Approx. 25mins) whereby you can look around and shop for convenience store for local coffee beans.

Stayed in June 2025

Nothing

Everything, just stay there. The manager and his team are 10 stars!!! Great breakfast! Excelentt restaurant!

Stayed in May 2025

Nothing, 10 out of 10 hotel

1 word: perfect!

Stayed in May 2025

Nothing

My flight was delayed and they waited for me to check in. I also had a free upgrade to a really nice room on a high floor.

Stayed in May 2025

Nothing, just stay there when you go to hanoi!

Everything, and the manager and his team are not 4 stars as the hotel, they are 10 stars!!! Above and beyond their duty!!! Thank you so much for everything!!!!!

Stayed in May 2025

Room was perfect. Staff very pleasant and helpful. Not many hotels where you can get a swimming pool in a city. While it was a 20 minute walk to the Old Quarter it was worth the walk as it was nice and quiet.

Stayed in April 2025

Breakfast area not very big and very busy

Very clean, staff were very friendly and super helpful

Stayed in February 2025

There is alot of tour bus traffic traffic which is not really noticeable except at the breakfast buffet. The buffet itself is fabulous with a huge selection of hot and cold items. But the guests are not always that clean about handling the food. I probably wouldn’t elect the breakfast option again but I would stay here again.

It was clean and quiet - I had a room facing away from the main road. The rooms are spacious and equipped with everything you might need. The spa services are great although can get noisy when it’s busy. The roof top bar serves drinks and food and is a nicee place to hang out in the evenings. The gym is well equipped. The hot tub and sauna are good except you need to inform staff when you want to use it so that they can turn them on. The hot tub is very large and clean - it takes 1 hour to full. Convenience stores ATMs and pharmacies are close by. It’s sbout about a 30 min walk to the lake which is a little unpleasant due to limited sidewalk space - not a fault of the hotel - is like that all over central Hanoi. Its is very easy to catch a grab into town though. I also loved that they allow you to check out quite late for a small fee.

Stayed in March 2025

As above

Great staff, from reception, breakfast staff and room staff they are exceptional

Stayed in February 2025