Reviews of The Ann Hanoi Hotel & Spa 4 stars
38A Hang Chuoi, Hai Ba Trung, Hanoi, Vietnam
Loading
Guests also reviewed these properties:
Hakuba, Japan
Chartres, France
Lambesc, France
Nürnberg, Germany
Kyoto, Japan
Gallipoli, Italy
Puerto Nariño, Colombia
Amsterdam, Netherlands
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLovely hotel just outside main Hanoi, very clean and super attentive and friendly staff! This hotel is immaculate and the facilities are great! Rooftop has a stunning view over the city! There is nothing I can fault! The room was incredible and fresh and clean and the hospitality is unmatched! Thank you :)
Nothing, it was perfect
Dear Ms. Amber, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. With warmest regards, The Ann Hanoi Hotel and Spa team
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewVery confortable beds, amazing view from the swimming pool. A lot a small places were to eat delicious food.
The only inconvenience was that the room are not soundproof, so you can hear everything when someone is talking on the corridor. So probably thay could hear what is happening in the room
Dear Mr. Efrain, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. With warmest regards, The Ann Hanoi Hotel and Spa team
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExtreme friendliness and helpfulness of the staff. The location that is a bit quieter about 700m of the opera house. Commodities around the hotel were excellent. Kircle K across the stress same as hairdresser restaurants, cafés, streetfood, e.t.c.
The pool was okayish, the gym however was a joke with weights only up to 20kgs. No handle bar. No a/c in the gym and worst no water. I had to argue to get free water but "no possible". The bathroom floor very dangerous and slippery. A towel on the floor however fixes the issue
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe staff were amazing
Dear Ms. Kathleen, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. With warmest regards, The Ann Hanoi Hotel and Spa team
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything was amazing
Just the toilet without bidet hope they rethink about that option it’s important for many
Dear valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We also received your feedback on the facility in the bathroom, specifically the bidet and will take into account for future improvement. We look forward to welcoming you back in the near future. With warmest regards, The Ann Hanoi Hotel and Spa team
Dear valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We also received your feedback on the facility in the bathroom, specifically the bidet and will take into account for … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewGreat location, very clean and well run, food was really good and the roof top pool is super.
Nothing
Dear Ms. Jane, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. Safe travel until then!
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewAll the staff was very helpful
Just very disappointed because they don't understand English
Dear valued guest, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear valued guest, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe hotel has a very homely feel about it. The staff were really friendly and welcoming. The food was great and the bar is lovely. The roof top pool was clean and well maintained and had a great view over Hanoi. The rooms were large and well equipped and the beds are super comfortable.
Nothing it was all great
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of ever… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLovely staff, breakfast and pool area. Quiet area.
I prefered the old town as an area to stay.
Dear Ms. Laura, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Laura, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of eve… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLove this hotel
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of ever… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReally great place to stay. The staff are great and the rooms are lovely.
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of ever… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewStaff are really friendly and the rooms are great. Clean and spacious.
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of ever… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewAlthough on arrival our room had air conditioning problems we were moved - upgraded to another room. The staff were fantastic and the breakfast selection is amazing. A special thanks to Kelly who organised our last minute booking to cruise Halong Bay.
That you need to ask reception to adjust the thermostat in your room as it is centrally controlled
Dear Ms. Montse, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Montse, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of eve… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGreat hotel. Friendly helpful staff. Lovely pool and bar. Breakfast was great
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every … Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewModern well equipped and spotlessly clean In a very nice area outside the old quarter but not far away.
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel and Spa team,
Dear Ms. Jane, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewHotel location is good. Lots of cafe and restaurant within walking distance. Can walk to the lake or train street on foot. (Approx. 25mins) whereby you can look around and shop for convenience store for local coffee beans.
Nothing.
Dear Mr. Chua, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Safe travel until then! The Ann Hanoi Hotel % Spa team,
Dear Mr. Chua, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified review