Nothing

The staff were exceptional, they were so accommodation and understanding. Our daughter became seriously ill and was in hospital over the 4 days that we were at 5 Residences, we were tired and quite out of our comfort zone dealing with her medical issues in a hospital that where English was almost foreign. The staff at 5 Residences were empathic and caring and went out of their way to make our stay wonderful. The upgrade of rooms at no extra cost was thoroughly appreciated, a far cry from the state of the hospital we spent days and nights in. The gym and pool and spa facilities were outstanding. I can't thank the staff enough. Oh and the breakfast was a highlight a tasty start to the day and safe as far as hygiene was concerned. We will be back one day , we loved spending time in Vietnam xox

Stayed in July 2025

The staff were SO friendly and kind and helpful. The residences were truly exceptional and because it was just a short drive from the tourist centre it was much quieter which is greatly appreciated as Hanoi is busy and loud both day and night. Great value too.

Stayed in July 2025

nothing

clean modern facilities

Stayed in July 2025

No flexibility for late check_out You need to pay 50% even for 2hrs extension

Excellent location ,clean big apartment ,friendly staff

Stayed in July 2025

The great staff especial mai anh and all the FB team

Stayed in July 2025

Nothing

The staff, they were all really nice and service oriented. At the restaurant they tried to accommodate to our vegetarian needs all the time. Also staff at the reception were extremely helpful and friendly Ms. Anh was specially helpful and motivated

Stayed in June 2025

My corner room was spacious but backed directly onto another building, so it lacked natural light and didn’t feel very private unless the curtains were kept shut. It wasn’t a major issue for a short stay, but could become frustrating over time. The washing machine/dryer is located in a small enclosed balcony area that is private and only accessible from your apartment - not communal, which is great - but to use it, you have to keep the exterior door open while loading and unloading. The space is too narrow to stand in with the door shut, so this could let bugs or mosquitoes into the apartment - something to be mindful of. Also, when checking out, housekeeping needs to do a full room inspection before you’re allowed to leave, so be sure to allow a bit of extra time if you’re on a tight schedule.

The facilities were excellent - modern, clean, and thoughtfully designed. The gym was genuinely impressive, with a full range of machines, free weights, and equipment. The sauna, steam room, and jacuzzi were also great additions. Breakfast was really good with plenty of variety, and the on-site restaurant served solid food that could be delivered to your apartment free of charge. The location was convenient, with easy access to cafes, restaurants, and the Lotte Sky Observatory - which I definitely recommend visiting. Staff were warm, helpful, and professional throughout my stay.

Stayed in June 2025

Built in dryer would over heat and lock the washer door.

Loved our stay at The Five Residences in Hanoi. The 3 bedroom was huge, clean, modern and with all the essentials. The location was next to a great coffee shop and mini market that had fresh fruits and vegetables. There are many restaurants and shopping right outside the hotel, but be careful of the hundreds of scooters that fly by! We were a little wary of the local food and chose to eat at the hotel restaurant, which was great. Tons of breakfast options, both healthy and typical western dishes. Highly recommend it for families. Having lots of room to spread out with a full kitchen and washer/dryer combo made our trip more comfortable. Additionally, the Staff went out of their way to make sure we had everything.

Stayed in May 2025

Breakfast need to add more

It was an excellent hotel, and we enjoyed our stay in a 3-bedroom apartment. There is supermarket down and restaurants The location is excellent Perfect spa and gym Clean hotel and rooms Staff was amazing and friendly Every thing was excellent

Stayed in May 2025

a full length mirror in the room would’ve been nice

lovely staff, and really good facilities, the gym was very well equipped and the breakfast was very good, had a lovely stay

Stayed in May 2025

The hotel was clean however they missed the window which was dirty with finger prints when I arrived. Other than that it’s clean.

This is a great hotel for long stays and family-friendly. It’s located near the embassy area. There is a little grocery store in the building where we buy a few essentials. The room are equipped with pots and pans if you want to do basic cooking. The staffs are friendly and polite who always willing to help with a smile. The pool is fantastic, and it’s always empty. I would recommend this hotel to my friends.

Stayed in April 2025

Amazing hotel great staff, we were a big group of 24 people we all had a great time

Stayed in March 2025

The staff were all so friendly and helpful.

Stayed in April 2025

The service of Mr. Giang is very helpful and professional.

Stayed in April 2025

Nothing.

Spacious, modern, and very convenient apartment. Residences staff and restaurant were operating at full swing even during the Lunar New Year period, which our family highly appreciated (including the routine pest control checkup, btw) Definitely will be our first choice next time in Hanoi again.

Stayed in February 2025

Nothing

The services desk Giang perfect good. ❤️❤️❤️❤️ helpful friendly. Great 👍

Stayed in March 2025

Breakfast wasn't great although there was a large choice. Only enough room keys for 3 (we were a family of 4). Lack of cups although that was remedied quickly once requested. Pricey for Hanoi.

Good size apartment. Cleaning staff were very good. Washing machine was useful but took ages to dry stuff and no airer to use. Nice bathrooms and large bedrooms. Air conditioning throughout. Hotel staff were lovely. Area not too bad - plenty of shops and restaurants around. Definitely a taxi ride to the Old Quarter. Gym and pool were great.

Stayed in March 2025

Nothing..

Spacious apartment, excellent friendly staff, good breakfast and great food off menu for evening. Pool and facilities excellent.

Stayed in March 2025

I recently stayed at the Five Residences with my family of four for our Hanoi holiday and can only say great things about the whole experience. The staff are incredible and my family and I were taken care of with the utmost care throughout our trip and stay. Me and my brother contracted severe food poisoning one night and were extremely grateful that one of the staff named, Duy not only helped arrange a taxi and fast hospital check in for us at 2am in the morning, he also personally drove there with us to ensure that we were promptly taken in and cared for by the hospital staff, filled in the necessary paperwork and stayed with us until we were settled in for the night. He definitely went above and beyond with great professionalism shown and care. We are internally grateful for his help and was able to recover to enjoy the rest of our trip thanks to him. Location was good in that we weren't directly located in the city centre which allowed us to explore the local suburbs of Hanoi and experience the day to day culture more closely. The area wasn't noisy either which was really good for the nights and sleep as well. The facilities at the hotel were amazing and our family thoroughly enjoyed the buffet breakfast, pool, sauna and gym.

Stayed in March 2025

Nothing, very good and comfortable stay

The staff was friendly and very helpful, the housekeeping in the rooms was always perfect, and the breakfast was varied and delicious. Property is modern and clean and a short cab from downtown.

Stayed in March 2025

Amazing hotel!

Stayed in February 2025

Reception staff were great. Breakfast was amazing (we loved vegetarian/vegan options). Breakfast staff was amazing as well. Great gym.

Stayed in February 2025

The breakfast was good. No complaints. The location was good, but not quite as central to the main tourists areas as I'd have preferred, though it was easy to get a car there.

Stayed in January 2025

Great rooms

Stayed in January 2025