nothing

the location is great, close to everything. Jackie the manager was really helpful

Stayed in August 2025

Nothing

Everything! comfortable, kindly staff, breakfast is good and 'they keep your luggage if you need!

Stayed in July 2025

Highly recommenced

Stayed in July 2025

Jackie, the manager was great, super helpful. The staff were all excellent

Stayed in July 2025

None

WRm and accommodating staff.

Stayed in June 2025

There's no windows in our room

The location and breakfast

Stayed in June 2025

The staff including the manager are just wonderful, they are so helpful and friendly. They couldn’t do enough for us and if we go back to Hanoi we will definitely book with them again. The beds are very comfortable and the rooms feel clean. Good choice of options for breakfast.

Stayed in May 2025

We booked 3 rooms, one of the toilets had a musty smell

Hotel is located in the center of old quarter, making it easy to travel to most tourist attractions. Local food and cafes are abundant within walking distance. Staff speaks good english and are extremely welcoming and friendly. Breakfast was on the rooftop restaurant which had amazing views of old quarter

Stayed in May 2025

The staff was very kind to give us a quiet room and late check out for our baby's convenience.

Stayed in May 2025

Drinking water is not readily available / accessible in the restaurant at the 9th floor. Another thing we do not like is the absence of a possible cover to the big window in the bathroom of a family suite 701. Somebody in another room can accidentally watch you naked. Maybe installing a curtain inside the bathroom is a good idea

The hotel location. The hotel staff are friendly and are always ready to accommodate your queries. They are ready to inform you of all the good place to eat and all the tourist place to visit. They even waive my fee for the transportation from the hotel to the airport. When you avail of the breakfast in the hotel, it is not a buffet but a set meal. However, you can order all the breakfast offered in the menu until you are full.

Stayed in May 2025

Though the hotel is small, we still enjoyed our stay coz it is close to restaurants and shops.

The staff were all helpful and accommodating. We arrived earlier than the check in time but they let us stay and accepted our luggages while we shop around the area. They managed to find us last minute day tour.

Stayed in April 2025

There are 3 La Selva Hotels in Hà Nội, just be careful which one you book and where you go. We met friends from Australia there and we accidentally booked different La Selva hotels, but Hackie the manager sorted it all the following day so we were all in the same hotel

Great location in Old Quarter, the staff were so friendly and helpful, nothing was a problem for them. Jackie the manager communicated well with us thru WhatsApp before we arrived and made everything easy.

Stayed in March 2025

Nothing not to like

Lovely hotel in a great location; staff were great, particularly at breakfast (which was super) and Mia who was keen to make our visit as pleasant and enjoyable as possible.

Stayed in April 2025

Breakfast, I would probably recommend eating at one of the nearby cafes.

Wonderful staff. Honestly so helpful and lovely. I would stay here again just for the staff. Everything I asked for, they went above and beyond! Thank you!

Stayed in March 2025

If they offer more "Asian" morning menu, then the satisfaction will be much higher.

Staff were friendly indeed and their hospitality was really high. The introduction to the Ha Long Bay tour was perfect!

Stayed in February 2025

N/A

Staff were incredibly friendly - always ready to suggest great places to find delicious food and book tours/transfers, breakfast was so delicious and room had everything we needed!

Stayed in April 2025

Certain parts were a little aged and could do with a bit of upgrading.

The staff there were all very friendly and helpful and the breakfast was pretty decent for a 3-star property. Location was great - very near to eateries and the lake.

Stayed in April 2025

The room is a little bit small,if you have a lot of luggages its too small.MY 2 rooms is on different floors,i tried talking to the front desk when the room adjacent to us was vacant and ask for it,they said ita reserve.

The location a walking distance to old quarter market.The room is clean and the staff are super nice.The breakfast is great and taste good too

Stayed in April 2025

Excellent Place to relax and explore Hanoi. Excellent location. The hotel room was spacious and spotless clean! The staffs were so friendly and helpful. Mr. Jackie also helped us with the tour bookings and any information we needed. Highly recommend!

Stayed in April 2025

Actually nothing, it’s all good. But you should be prepared for this kind of small hotels as they are usually not purpose-built hotels but renovated (shop)houses. Very nice atmosphere but can feel a bit cramped at time and using the stairs means watching your head for low beams.

Overall a good experience. There are numerous similar small hotels in the old quarter and around Hoan Kiem lake and I have stayed in several. La Selva is one of the better ones. Nice rooms, friendly and helpful staff and a nice rooftop breakfast area.

Stayed in April 2025

They got me a cake because they saw it was my birthday from my passport

Stayed in March 2025

Due to the evening markets, the roads can be closed which means taxis can’t enter the road! However, the team will support you by either giving you a lift on their motorbike or arrange a vehicle if it is feasible at the time.

The hotel manager contacted me couple days before our arrival to welcome us. I was able to communicate with him over WhatsApp and ask any questions regarding the location etc he was incredibly helpful and so welcoming! Everything was perfect! They were soooo accommodating and supportive! The most helpful staff I have experienced in Vietnam so far! Jackie and his team are really lovely! The breakfast menu is also nice! There’s good variety of options and prepared fresh and quickly! After returning from Halong bay, I contacted Jackie to ask if we could leave our bags at the hotel and he immediately replied to my message saying it’s not a problem at all. He also helped me locate some vaccume bags as my luggage was full, and the team provided a hoover for the vaccum bags. I am very grateful for everything they have done! The room was clean and tidy! Whatever it is, just ask the team and I am sure they will try their best to help! Location is also fab! I booked a grab to the airport, but the team booked me a car for much cheaper!

Stayed in March 2025

Breakfast Probably , we just had it once and the kids didnt like it.So cant judge from one experience.

Location was great , Right next to the Lake and Shopping Streets , The manager Jackie was Very Helpful and was in touch with us way before we reached. We were looking for rooms which were connected as we had two families and both had 2 and 3 kids respectivly. We cheked the hotel before choosing and we knew the rooms were small and narrow , any hotels in and around that area will be like that i suppose.It falls in most of the tours pick up area which was a blessing .

Stayed in March 2025

Excellent hotel. Central location. I would love the chance to come back. Room was quite comfortable, but the real difference here is the staff. They were helpful with preparing plans long before I ever arrived to the hotel, and continued to assist after we checked out. I have never worked with a staff so friendly! Highly recommend.

Stayed in March 2025