Reviews of THE LEGEND HANOI Hotel 5 stars
8 Phố Yết Kiêu, Hoan Kiem, 100000 Hanoi, Vietnam
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewStaff were 100000/10, they were trying their best to make us feel comfortable
Nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewprobably the best customer service i ever had at a hotel
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe kindness of the staff door staff and reception they are all very helpful The central location of the hotel The possibility to book all the tours from the hotel We really appreciated the quality of the tours proposed at this hotel
We didn't like getting a call at 10:30 pm to ask us to keep our baby quite. You know when a baby is crying the first one who want him to be quite are the parents. The call came from the reception because of the complaint of another client. Since we booked two rooms we took the bay to the other room. This particular incident made us very uncomfortable for the remaining of our stay despite the kindness of the staff. I have to mention that the hotel made us pay for all the stains due to coffee chocolate blood due to our kids nose bleeding. The normal room is very small over all the hotel is more adapted to couple or family with grown children
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEvery thing was excellent
Dear Ghaida, Thank you so much for leaving us such a lovely note. We’re delighted to know everything met your expectations during your stay. Feedback like yours keeps our team motivated to deliver the same level of service every day. We hope to welcome you back whenever your travels bring you to Hanoi again. Warm regards, Luna Vu Customer Service Executive
Dear Ghaida, Thank you so much for leaving us such a lovely note. We’re delighted to know everything met your expectations during your stay. Feedback like yours keeps our team motivated to deliver the same level of service every day. We h… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel is perfectly located. The staff is amazing, I cant even described how much they helped us. We came back from a two days trip and they gave us a room to take a shower, even if we were not staying that night there. If I could I would give them an 11.
N/a
Dear Patricio, Your words truly made us smile. It means so much to know our team could support you after your two-day trip and make things easier, even in a small way like offering a room to freshen up. We always want our guests to feel cared for, whether they’re staying overnight or just passing through. Thank you for sharing your experience and for the thought of giving us an “11” — that’s the best compliment we could hope for. We’ll be here whenever Hanoi calls you back, ready to welcome you again. Warm regards, Luna Vu Customer Service Executive
Dear Patricio, Your words truly made us smile. It means so much to know our team could support you after your two-day trip and make things easier, even in a small way like offering a room to freshen up. We always want our guests to feel ca… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff is great with no exceptions, they make the hotel. Best service I had in all my travel years.
Dear Kasper, It was wonderful to read your feedback and to know that our team made such a lasting impression on you. We always believe that people are at the heart of hospitality, so hearing that you consider our service the best in your years of travel truly motivates us. We look forward to welcoming you again whenever your journey brings you back to Hanoi. Warm regards, Luna Vu Customer Service Executive
Dear Kasper, It was wonderful to read your feedback and to know that our team made such a lasting impression on you. We always believe that people are at the heart of hospitality, so hearing that you consider our service the best in your y… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff were some of the, if not the best staff we’ve come across throughout our travels. Kate was especially amazing in organising a taxi for us, after we got stuck with flooding. However all staff were warm and welcoming. The room is clean and spacious, and facilities such as room service and a daily afternoon tea, really made our trip.
Hi Phoenix, Reading your review truly put a smile on our faces. It’s wonderful to know that our team, especially Kate, could support you during an unexpected situation and help you feel at ease. We’re also glad that the room and small touches like afternoon tea added to your stay and made the trip more pleasant despite the flooding. We sincerely appreciate you sharing this experience and hope your travels will bring you back to Hanoi soon – our team would be delighted to welcome you again. Warm regards, Luna Customer Service Executive
Hi Phoenix, Reading your review truly put a smile on our faces. It’s wonderful to know that our team, especially Kate, could support you during an unexpected situation and help you feel at ease. We’re also glad that the room and small touc… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewYou only know how good a hotel is when things go wrong. A mistake (on my part) proved the standard of service in this hotel to be genuinely exceptional. I don’t write reviews but honestly the staff here, particularly Stella, could not have done more for me. Honestly the standard of service in this hotel is better than any top London or NYC 5* hotel - stay here you will not regret it.
Dear Joe, Reading your words truly means a lot to us. We understand that travel isn’t always smooth, and it’s in those unexpected moments that genuine service really matters. I’m so glad our team—especially Stella—was able to step in and make things easier for you. Your comparison to top London and New York hotels is incredibly humbling. We’ll keep striving to deliver that same level of care for every guest, no matter the circumstance. We’d love to welcome you back whenever you find yourself in Hanoi again. Warm regards, Luna Vu Customer Service Executive
Dear Joe, Reading your words truly means a lot to us. We understand that travel isn’t always smooth, and it’s in those unexpected moments that genuine service really matters. I’m so glad our team—especially Stella—was able to step in and m… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified review⭐️⭐️⭐️⭐️⭐️ I had an excellent stay at this hotel! The service was outstanding, and the staff were very friendly, cooperative, and always willing to help. They were also well-informed and provided great recommendations whenever needed. The hotel was spotless and well-maintained, which made the stay even more comfortable. The food was another highlight—there were plenty of varieties to choose from, including great vegetarian options. Overall, the combination of excellent service, cleanliness, variety of food, and knowledgeable staff made my experience truly enjoyable. Highly recommended! Thanks 😊
Dear Jyoti, Reading your words put a real smile on our faces. We’re so glad that the variety of food and vegetarian options made a difference for you, and that our team’s recommendations were useful during your stay. Knowing that you felt truly comfortable and well taken care of is exactly what we hope for each of our guests. Your kind words about both the service and the atmosphere of the hotel mean a lot to us. We’ll keep striving to maintain this level and go even further. We’d be delighted to welcome you back whenever your travels bring you again to Hanoi. Warm regards, Luna Vu Customer Service Executive
Dear Jyoti, Reading your words put a real smile on our faces. We’re so glad that the variety of food and vegetarian options made a difference for you, and that our team’s recommendations were useful during your stay. Knowing that you felt … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe had an amazing stay at the Legend Hotel. The staff were incredibly friendly and helpful, making us feel right at home. The location is perfect—just a short walk to the train station and close to the Old Quarter. My room was clean, comfortable, and well-equipped. The breakfast buffet was delicious with plenty of options. I highly recommend this hotel for anyone visiting Hanoi!
Dear Stephane, Reading your kind words truly brought a smile to our team. We’re so glad that your stay felt comfortable and welcoming, and that our location and breakfast suited your trip so well. It means a lot to us to know you would recommend The Legend Hotel to other travelers. We hope the next time Hanoi is on your journey, you’ll think of us as your home away from home. Warm regards, Luna Vu Customer Service Executive
Dear Stephane, Reading your kind words truly brought a smile to our team. We’re so glad that your stay felt comfortable and welcoming, and that our location and breakfast suited your trip so well. It means a lot to us to know you would rec… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe hotel is really good, from the staff service to the facilities! Hai in reception was great!
Dear MK, It’s such a joy to know you enjoyed your stay and that both our facilities and service met your expectations. Hai at the reception will be delighted to hear your kind words — recognition like this truly motivates us. We’ll be more than happy to welcome you back whenever your travels bring you to Hanoi again. Warm regards, Luna Vu
Dear MK, It’s such a joy to know you enjoyed your stay and that both our facilities and service met your expectations. Hai at the reception will be delighted to hear your kind words — recognition like this truly motivates us. We’ll be mor… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff . They make the hotel. Extremely helpful , kind and generous . Shout out to Kate, Keith , and everyone at the concierge desk.
Dear Kusum, Your words brought such a big smile to our team — especially Kate, Keith, and the concierge desk. They’ll be so happy to know their efforts left a strong impression on you. Guests like you make what we do even more rewarding, and it’s wonderful to see that the friendliness and care of the staff became the highlight of your stay. We hope that whenever Hanoi calls you back, The Legend will feel like your home here. Warm regards, Luna Vu Customer Service Executive
Dear Kusum, Your words brought such a big smile to our team — especially Kate, Keith, and the concierge desk. They’ll be so happy to know their efforts left a strong impression on you. Guests like you make what we do even more rewarding, a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGlorious breakfast. Super comfortable room and huge bed. Staff is exceptionally nice, kind and welcoming. Super high quality stay, vales much more than the price we paid
Nothing, loved it
Dear Eleonora, It’s wonderful to hear how much you enjoyed your stay with us. Your kind words about the breakfast, the comfort of the room, and especially our team really mean a lot. We do our best to create a place where guests can simply relax and feel at home, so knowing it worked out for you makes us very happy. Hope Hanoi will call you back soon — and when it does, we’ll be ready to welcome you again. All the best, Luna Vu Customer Service Executive
Dear Eleonora, It’s wonderful to hear how much you enjoyed your stay with us. Your kind words about the breakfast, the comfort of the room, and especially our team really mean a lot. We do our best to create a place where guests can simply… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean and the bed so comfortable. Breakfast had great choices for everyone. Staff couldn't do enough for us and even escorted us to the train station. If i was catching a train again I wouldn't hesitate to stay at the legend cause it far exceeded my expectations.
Nothing. Maybe a few more teabags in the room would be great-
Dear Kerryn, We’re delighted to know that you had such a comfortable stay and that our team could make things smooth and easy for your journey. It means a lot that you noticed the little touches, from breakfast variety to the extra care when helping you with the train. We truly appreciate your warm words and hope to welcome you back whenever your travels bring you to Hanoi again. Warm regards, Luna Vu Customer Service Executive
Dear Kerryn, We’re delighted to know that you had such a comfortable stay and that our team could make things smooth and easy for your journey. It means a lot that you noticed the little touches, from breakfast variety to the extra care wh… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWe had a wonderful stay at the hotel – everything was comfortable, welcoming, and well taken care of. A special thanks to Harry and Nicera for their outstanding hospitality and warm service. They truly went above and beyond to make our visit memorable. Looking forward to coming back again!
Everything was great.
Dear Lina, It was such a pleasure to read your feedback. I’m truly glad to know that Harry and Nicera were able to make your stay extra memorable. They’ll be so happy to hear your kind words—it’s encouragement like yours that keeps our team motivated every day. We’re already looking forward to welcoming you back on your next trip to Hanoi. Warm regards, Luna Vu Customer Service Executive
Dear Lina, It was such a pleasure to read your feedback. I’m truly glad to know that Harry and Nicera were able to make your stay extra memorable. They’ll be so happy to hear your kind words—it’s encouragement like yours that keeps our tea… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff are very welcoming, friendly and helpful, and we got an upgraded room
Located right next to the train station but a little walk from any shops or food
Dear Tracy, It was a real pleasure to welcome you, even though your Hanoi stay turned out longer than planned. We’re happy to know the team could offer you comfort with an upgraded room and that their friendliness helped ease the change of plans. Thank you as well for sharing your thoughts about the location. While being close to the train station is a big plus for many travelers, we understand that the walk to shops or food options may feel a bit far at times. Your feedback helps us see where we can better guide guests during their stay. We truly hope your next trip to Halong Bay will go as intended, and that when you return to Hanoi, we’ll have the pleasure of hosting you again. Warm regards, Luna Vu Customer Service Executive
Dear Tracy, It was a real pleasure to welcome you, even though your Hanoi stay turned out longer than planned. We’re happy to know the team could offer you comfort with an upgraded room and that their friendliness helped ease the change of… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect and the staff provided excellent customer service! Loved the afternoon tea.
Nothing, it was a great stay only wished we could have had longer!
Dear Rochelle, It’s so nice to hear that you enjoyed the afternoon tea and felt well cared for by our team. We truly value your kind words about the location and service, and it means a lot to us that everything came together to make your stay so pleasant. We only wish you had been able to stay longer too, but hopefully next time Hanoi will welcome you back with more days to relax and explore. We’d be delighted to host you again. Warm regards, Luna Vu Customer Service Executive
Dear Rochelle, It’s so nice to hear that you enjoyed the afternoon tea and felt well cared for by our team. We truly value your kind words about the location and service, and it means a lot to us that everything came together to make your … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLove the hospitality of its staff and its modern yet traditional facilities. Love the whole vibe of the hotel.
Nothing
Dear Angelo, Thank you so much for sharing your kind impressions. It’s wonderful to hear that you enjoyed both the spirit of hospitality from our team and the balance of modern and traditional touches throughout the hotel. We’re very glad the atmosphere felt right for you — it means a lot to us. We look forward to the day when we can welcome you back again to Hanoi for another memorable stay. Warm regards, Luna Vu Customer Service Executive
Dear Angelo, Thank you so much for sharing your kind impressions. It’s wonderful to hear that you enjoyed both the spirit of hospitality from our team and the balance of modern and traditional touches throughout the hotel. We’re very glad … Show more