Location was in a quieter part of the city. Safe, but not a lot of good restaurants within walking distance in the surrounding area. That said, grab/taxi was $2 USD per trip from the hotel to any of the highly recommended restaurants. We were debating between a more centrally located 5 star hotel that’s a little bit more aged vs. The Legend, and we were super glad we chose this hotel instead. The affordable 5 min commute and coming back to a relaxing environment really made all the difference. Only slight complaint is the swimming pool not yet available, but to no fault of their own as they’re waiting for city permit. ( Our stay was as at 2025-Aug-06)

The space had beautiful decor, clean, and shower water pressure and temperature was perfect. Morning buffet selection was good and the environment was inviting and luxurious. Space was very well thought out and what really took this place to the next level was the staff. They were personal, professional, and very attentive. Because we had our 3 year old toddler with us, travelling with a tour group was out of the question. Luna was exceptional. She planned out a pre-arranged tour and private taxi that gave us the timing flexibility , accommodated all the sights we wanted to see, pricing was extremely reasonable arguably a steal, and short of a tour guide was basically a full tour day. It’s my second time in Hanoi, and would definitely be returning to this hotel when I return to this city.

Stayed in August 2025

Nothing

Staff were 100000/10, they were trying their best to make us feel comfortable

Stayed in August 2025

probably the best customer service i ever had at a hotel

Stayed in August 2025

Every thing was excellent

Stayed in August 2025

N/a

The hotel is perfectly located. The staff is amazing, I cant even described how much they helped us. We came back from a two days trip and they gave us a room to take a shower, even if we were not staying that night there. If I could I would give them an 11.

Stayed in August 2025

The staff is great with no exceptions, they make the hotel. Best service I had in all my travel years.

Stayed in August 2025

The staff were some of the, if not the best staff we’ve come across throughout our travels. Kate was especially amazing in organising a taxi for us, after we got stuck with flooding. However all staff were warm and welcoming. The room is clean and spacious, and facilities such as room service and a daily afternoon tea, really made our trip.

Stayed in August 2025

You only know how good a hotel is when things go wrong. A mistake (on my part) proved the standard of service in this hotel to be genuinely exceptional. I don’t write reviews but honestly the staff here, particularly Stella, could not have done more for me. Honestly the standard of service in this hotel is better than any top London or NYC 5* hotel - stay here you will not regret it.

Stayed in August 2025

⭐️⭐️⭐️⭐️⭐️ I had an excellent stay at this hotel! The service was outstanding, and the staff were very friendly, cooperative, and always willing to help. They were also well-informed and provided great recommendations whenever needed. The hotel was spotless and well-maintained, which made the stay even more comfortable. The food was another highlight—there were plenty of varieties to choose from, including great vegetarian options. Overall, the combination of excellent service, cleanliness, variety of food, and knowledgeable staff made my experience truly enjoyable. Highly recommended! Thanks 😊

Stayed in August 2025

We had an amazing stay at the Legend Hotel. The staff were incredibly friendly and helpful, making us feel right at home. The location is perfect—just a short walk to the train station and close to the Old Quarter. My room was clean, comfortable, and well-equipped. The breakfast buffet was delicious with plenty of options. I highly recommend this hotel for anyone visiting Hanoi!

Stayed in August 2025

The hotel is really good, from the staff service to the facilities! Hai in reception was great!

Stayed in August 2025

The staff . They make the hotel. Extremely helpful , kind and generous . Shout out to Kate, Keith , and everyone at the concierge desk.

Stayed in August 2025

Nothing, loved it

Glorious breakfast. Super comfortable room and huge bed. Staff is exceptionally nice, kind and welcoming. Super high quality stay, vales much more than the price we paid

Stayed in August 2025

Nothing. Maybe a few more teabags in the room would be great-

The room was very clean and the bed so comfortable. Breakfast had great choices for everyone. Staff couldn't do enough for us and even escorted us to the train station. If i was catching a train again I wouldn't hesitate to stay at the legend cause it far exceeded my expectations.

Stayed in August 2025

Everything was great.

We had a wonderful stay at the hotel – everything was comfortable, welcoming, and well taken care of. A special thanks to Harry and Nicera for their outstanding hospitality and warm service. They truly went above and beyond to make our visit memorable. Looking forward to coming back again!

Stayed in August 2025

Located right next to the train station but a little walk from any shops or food

The staff are very welcoming, friendly and helpful, and we got an upgraded room

Stayed in August 2025

Nothing, it was a great stay only wished we could have had longer!

The location was perfect and the staff provided excellent customer service! Loved the afternoon tea.

Stayed in August 2025

Nothing

Love the hospitality of its staff and its modern yet traditional facilities. Love the whole vibe of the hotel.

Stayed in August 2025

Very clean and the room has good space and that’s hard to find in hanoi , the breakfast was great and the staff were very friendly and welcoming.

Stayed in August 2025

There did seem to be a LOT of staff which was a bit much sometimes. It was also very new so will be amazing once they have their pool ready. View wasn't much from the room but we were only there a day so it didn't matter.

Truly exceptional. I already had high hopes and it exceeded them. Beautiful hotel, amazing staff that went over and above and a hotel room that I would like to live in! The breakfast was one of the best that I've ever had and they really went over and above. Take away cartons for the breakfast as we left for an early morning cruise, Jasmine helping arrange trains and cruises before arrival, and most importantly Luna who helped translate in the pharmacy for me and came to our new hotel in the old quarter on motorbike when my son left his bag behind. Hotel is walking distance from the train station which is good but otherwise you need to get a grab to the old quarter.

Stayed in August 2025

Only thing is the walls are pretty thin so you could hear everything from the other rooms.

The staff were super friendly and helpful especially when I had to change room in the middle of the night when the neighbouring room was making abit too much noise. Location was good if you're wanting a quieter area.

Stayed in August 2025

Staff and customer service they provide is exceptional. Facilities and food are fantastic

Stayed in August 2025

Nothing

I had a wonderful time they stored my bags to go to halong bay and the staff were amazing very nice to deal with they made us fell at home special thanks to (Stella) and all mangement staff they were down to earth and very professional will recommend this hotel

Stayed in August 2025

Great staff. Fabulous room and fantastic location. Would stay again. The property is beautiful. Could not speak more highly of the staff, they were just great!

Stayed in August 2025