I am writing this review some time after my stay at The Oriental Jade Hotel in Vietnam, which I believe makes my impressions more objective, allowing emotions to settle and giving a clearer perspective. From the very first moment, the service exceeded expectations, but what truly stood out was the outstanding professionalism and warm hospitality of Manager Nancy. Always with a genuine smile, she was attentive, approachable, and ready to solve any question or request with remarkable efficiency. Her presence alone elevated the entire experience and made me feel truly cared for as a guest. The hotel itself is exceptional in every way—beautifully maintained, comfortable, and offering an atmosphere of both elegance and relaxation. But it is the people, and especially Nancy, who make the difference. Without hesitation, I rate The Oriental Jade Hotel a solid 10 out of 10 and wholeheartedly recommend it to anyone visiting Hanoi.

Stayed in July 2025

I got the no real windows room which I was made aware of when booking. This is unusual in my stay but understandable given the location.

The service is really good, rooms are large with plenty of room to enjoy a comfortable stay. The hotel personnel was so kind and assisted me for everything. They even gave a gift when I was leaving. I highly recommend!

Stayed in August 2025

Rooms are very nice and the location is near to all main attractions, the staff is what stands out the most, they’re all incredibly kind and helpful

Stayed in August 2025

All good

The hotel is in a great location in the Old Quarter and handy to all attractions. Staff are excellent and very attentive to any requirements. The manager runs a great team of people. Breakfast is good with a range of options. Rooms are well set out if slightly small.

Stayed in August 2025

Good location, close to the lake and restaurants. Staff was super helpful helping us organise our last minute stay. The full body massage at the spa was perfect!

Stayed in August 2025

I primarily chose this hotel for its central location and rooftop pool and was not disappointed by either. The hotel is close to everything, and the pool has beautiful views over the city. The staff were incredibly helpful and friendly.

Stayed in August 2025

The rooms weren't exactly quiet. We could still hear the outside noises but it wasn't too bad.

Perfect location, right in the middle of the old quarter in Hanoi. Beautiful hotel and lovely staff. Breakfast was good. We loved this hotel and will use it again if we are in Hanoi.

Stayed in August 2025

It’s beautiful, clean, staff are warm, friendly and incredibly helpful. Breakfast was outstanding! Hotel is well located in the old quarter. Can’t say enough about what a fabulous experience the stay at this hotel was.

Stayed in August 2025

Location, staff, facilities

Stayed in August 2025

We had a fantastic stay. Location is perfect, food was exceptional and the staff were so helpful and kind. Definitely would stay again.

Stayed in August 2025

Incredibly well located and staff that went above and beyond to exceed gusts needs.

Stayed in July 2025

a minor bit of feedback, breakfast was good but not as impressive as other aspects of hotel.... pastry and fruit choices/quality could have be better to match the excellent standard of other breakfast items on offer.

Customer service was excellent from reception and concierge staff to the housekeeping team. We arrived off a night train and an early check in was provided as soon as our room was ready, they made contact by phone as we had left our bags and gone out sight seeing. Son, the night receptionist went above and beyond at our 5.30 am departure including having coffee ready for us to takeaway, we were offered a breakfast box too but declined. Location in old quarter was ideal for a 3 day visit to Hanoi, really easy to access other parts of city by foot or grab. Pool area and spa (each of our family had massages) were great facilities to help unwind/cool off after a busy day exploring the city.

Stayed in August 2025

nothing

location, staff, food

Stayed in August 2025

Nothing to complain.

Jolene the concierge, her knowledge about the city and the will to make the guests happy is remarkable. Bedrooms are very comfortable.

Stayed in August 2025

Our stay at The Oriental Jade Hotel was exceptional from start to finish. The location couldn't be better, right by Hoan Kiem Lake and the Old Quarter, yet peaceful enough to escape the bustle when you step inside. What really stood out was the warm, professional service. Every staff member we met went above and beyond to make us feel welcome — from the friendly front desk team to the concierge who gave great local recommendations. We left with only positive memories and will definitely choose The Oriental Jade again when we return to Hanoi. Rooms: 5 | Service:

Stayed in August 2025

The hotel is very well located in the old quarter of Hanoi and near the lake. The rooms and bathrooms are beautiful and the breakfast was great. The staff throughout the hotel were very professional and the front desk team always very helpful. Great service. We will come back again.

Stayed in August 2025

No issues or dislikes.

Great location, quality facilities and exceptional staff and service. Bl

Stayed in August 2025

None.

I like that the hotel is centrally located, just a few steps away from St. Joseph Cathedral. But what exceptional about the property is the top-notch customer service and the tasteful interiors.

Stayed in August 2025

The service was outstanding, with thoughtful touches such as complimentary foot massages and laundry. The location was excellent, making it easy to get around. The staff were exceptionally considerate and always ready to help, which made my stay truly enjoyable.

Stayed in August 2025

Friendly , helpful staff . Great location , lovely roof top pool and fantastic breakfast . Made to feel so welcome .

Stayed in August 2025

Breakfast could become a little repetitive BUT the quality is great!

Comfortable, clean room. Helpful staff. Great welcome from Reception. Excellent location. Lovely view from the pool. Healthy, fresh breakfast options.

Stayed in August 2025

All of it.

Stayed in August 2025

The pool , breakfast and roof top bar

Stayed in August 2025

Nothing

Such a beautiful hotel, great pool with a fantastic view. The room was so comfortable. Location perfect, staff were friendly and helpful

Stayed in August 2025